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    • Just a little something for consideration When a card is compromised, the replacements can be set up to automatically allow or manually re-add, old recurring transactions. The card issuer may ask you to confirm legitimate transactions which they would effectively 'migrate' to the new card Some do - some don't. Some staff on some cards seem to be entirely unaware/uncaring about this. Some card issuers expect you to sort it all out manually.   BUT if the leak is an ongoing lyca leakas it seems - as soon as you or your CC supplier give it to lyca/the leak source - compromised again     A note on security DONT use the same email or phone number for your banking as you do for sims etc. Although a bank eg santander leak would compromise this Infp seems to suggest that single/compromised multi factor authentication customers are priority targets, with more robustly secure cards being hit by 0.00 tests first Consider that the email address is one of the OTP recieving options AND one of the OTP security checks prior to sending the OTP - with the phone number being another So if they've got your card and email (same email for banking and end contact) - and you aren't forcing a phone OTP - you are compromised.  
    • Thanks for posting up the back of the NTK. The good news s that as it does not comply with the Protection of Freedoms Act, it means that you are not liable for the charge as the keeper as I explained in a previous post.  The PC fails for two reasons. The first is that it does not specify the period of parking. All it does is list the arrival and departure times of your car. Obviously that does not include the time taken to drive to the car parking space, manoeuvre the car into the space and later drive from the space to the exit. Nor does their times include things like getting kids disabled people out of and into the car as well as things like returning the trolley whilst still being parked. All of which can add a fair bit of time to the parking period which can then be subtracted from their ANPR times and makes your actual parking time a lot shorter than 118 minutes they seem to think it is. The second reason is that they failed to ask the keeper to pay Schedule 4 Section 9 [2][e]  (e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges You as keeper are now in the clear which is a good reason for you to contact Sainsbury  stating that you are being pursued as the keeper when you are not liable under the Act as well as the oher things I suggested in my previous post. If you don't get it cancelled with Sainsbury this could drag on for months with endless letters unlawfully pushing the price up to scare you into paying.  
    • Brilliant! That's great to hear and honestly pleased I'm wrong, my advice was out of concern. I checked some of your previous posts last night and you've been giving great advice to others at times. Bringing a claim can be serious (counter-claims etc) and it didn't appear you were knowledgeable based on posts so far. Far from an expert myself, just interested and will try to help. I'll sit on the sidelines, best of luck with the claim!
    • Thank you so much for the advice  I will try and up my savings to £500 for the next 6 months. Although I do still have an uphill battle, I feel more able to deal with it.  I hope my experience with the cifas marker helps someone else who finds themselves in that quite horrible situation. It is a huge weight off my shoulders getting it removed.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Quick Car Credit/First Response Finance - faulty car .


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I got a car in Nov 2020 from quick car credit

had nothing but problems since having it which got sorted by quick car credit

 

now the engine has the oil warning light on it and its now dangerous to drive

been told my 4 different garages its best to just get a new engine as its a common fault with these cars

 

first response are telling me to get a diagnosis of the fault and report it to them but they won't help with the costs as its £500 alone just to strip the engine to find what's gone on it.

 

Quick car credit will not help as they say its out of warranty with themselves.

I have been in contact with 3 solicitors ive been told to tell them they are going against my consumers credit act section 75 as its not 12 months and I just get them fobbing me off with we are talking about that act we are talking about this act. 

 

I need to know where I stand with this any help I would be grateful for.

 

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nothing to do with the finance co at this stage yet nor section 75.

 

your redress is against the retailer under your consumer rights 

 

how are you jumping to an oil pressure?  warning light equals complete engine replacement?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I've been told by all garages it's a oil pressure and the garage it is in now they are telling me its got oil pressure but not enough that it needs to remain fully working engine and its just easier to replace the whole engine. 

 

I told the dealer and they are just telling me its not up to them now as ive had it over 6 months so it's out of their warranty 

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Warranties mean nothing.

 

DX

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm just stuck with a car I can't use and I haven't had it over 12 months yet I have a warranty with another company called A1 Approved

 

all parties say I cant do anything unless I paid for it to be diagnosed to see what is wrong with it

meaning they want to strip the engine

 

I just don't know where I'm going with

this its causing me more stress than what's needed 😭

 

As they are all saying its not against my rights and all first response can do is offer me a loan to fix it or replace the engine of up to 75% but I have to diagnose it first 

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  • dx100uk changed the title to Quick Car Credit/First Response Finance - faulty car .

what date did you sign the agreement and is it Hire purchase please?

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, we need more information about the type of finance agreement. As my site team colleague has asked – was bought on hire purchase?

What did you pay for the car, what make, model, mileage?

 

Who were the dealers?

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Yes it is hire purchase I paid £200 deposit as they took my other car as part exchange for £200 so all together £400 

Ford focus 2013 ecoboost turbo when brought mileage was 68,759 miles its now at 74 something miles ive just about 6k miles in it since purchased 

Dealers are quickcarcredit 

 

Brought the car for 6k paying first response 10k back 

Found out the car is only worth £4,895 in value 

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When was it bought?

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Sorry forgot to include that 26th Nov 2020 I never got to look at the car only saw picture and it got dropped off to me before it even got a finance agreement on it. I got hassled by the dealership all day until I purchased the car now feel mugged off as they wouldn't leave me alone even if I said give me half an hour they would phone 20 minutes later 

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I don't really understand because looking at the website https://www.quickcarcredit.co.uk/ they simply seem to be organising credit agreements in order to help people buy cars. They aren't the dealer. They don't seem to have a stock of cars. They don't seem to have a showroom

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How far away from you are they?

Please could you provide a Google link to their address where the cars are stored.

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They are 38 mins away from myself 

 

This is what I put in I went on to pictures and It gives you a picture with the court with all cars on it with the building or go onto maps it will show you the building 

Edited by Lil Worthy92
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So it's not quite clear – but I gather that you bought a car for £6000 using your own car on a part exchange basis for which they gave you £200 – so pretty negligible value.

It appears that in fact the car is worth £1000 less than you bought it – but I'm afraid you won't be able to do anything about that.

It's on hire purchase and that means that the finance company is responsible. Luckily you didn't pay by cash or paid by bank transfer so this will be helpful because this company is regulated by the FCA and that means that you have a certain amount of protection.
Also it means that in extremis, you have protection under the Consumer Credit Act. You say that you've been to various solicitors but I don't understand what their response has been.

I understand that the car works but you have been advised not to drive it because there is potentially an oil problem and to drive it could risk causing damage to the engine. Is this correct?

Who is it who told you not to drive it?

Also, you are talking about a company called First Response. What have they got to do with it?

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The car does not work at all. RAC breakdown attendant and the multiple garages have stated that due to the rattling, grinding sound, flickering oil warning light and the smell of burning coming from the engine bay, I have been advised that the car is unsafe to drive and is a potential hazard to drive.

 

First Response will not have anything to do with helping me with dealing with the trader to get the repairs done without paying a £500 diagnosis fee to the garage the car is currently at. That £500 is for a complete engine strip down to find the fault, the faulty parts and to see if the fault has been there either before we had the car or has is a recent fault since I have had it.

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Thank you but you aren't telling us who First Response are and what their involvement is.

Have you got anything in writing from any of those organisations/garages that have seen the symptoms of the problem and advise you not to drive?

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first response are the finance creditor - crap ripoff bad credit car finance providers. HP agreement

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

First Response is the company who have finance the car for a loan of 10k 

I have to go down to the garage tomorrow to pick up the report they have done for me with quotes for a new engine as they have said its a common issues with these cars and its best to just go for a new engine.

 

I have my RAC report from the breakdown and about the problem.

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I still don't understand the relationship between First Response and Quick Car Credit who I had understood were providing the finance in addition to the car.

Also, they apparently say that it is out of warranty with themselves – but what do you know about the warranty? Was it a three month warranty or 12 month warranty? (Not that it is very significant because you are protected by your statutory rights).

Which garages it which is providing you with this report? It sounds as if it would be very helpful to you.

Please can you post up the RAC report in PDF format.

 

Also I asked you about the solicitors – and you haven't addressed that question.

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This is the document from my RAC breakdown says its unsafe to drive down to the light needs more investigation.

 

Quickcarcredit are very rude and not helpful at all when you bring it to their attention.

 

They just tell me its not their problem anymore as I had 6 months warranty with them as ive had the car over 6 months they will no longer help me with any issues.

 

Quick car credit got me the finance with first response, well pressured me in to accepting the finance and the car.

11599511-20210624-00-41-57.pdf

 

I spoke to solicitors as I wanted some advice because everyone is telling me that quick car credit aint going against any of my rights. I don't know what to do ive been told to open an complaint with first response. 

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I also asked you which garage it is which is providing you with a report which you are meant to be collecting tomorrow. You haven't addressed this either.

He will be very helpful if you would tend to respond to the questions that are put to you because otherwise it's a bit like pulling teeth

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Thank you. When you get the report, please post it up here in PDF format.

A couple more questions – what date directly take delivery of the car?

I understand from the date on the RAC report they went wrong on 23 June.

It looks as if you may just have missed out on the Consumer Rights Act six months right to reject rule. This is not a problem although it would have made things slightly simpler.

When did you actually take delivery of the car?

Also, have you got a copy of this warranty document? Was it supplied as part of the deal or did you buy additionally?

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