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Barclays breach of the Data Protection Act


BankFodder
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John if you want to unsubscribe from this thread, there will be a link you can click if you scroll down the email.

 

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For gods sake, print the letter off and post it. Double quick.

 

Field visitation sounds like they plan to pay you a visit.

Hi noomill

I cant sent a CCA letter to barclays as barclaycard has sold my debt to this HFO services firm, I am really confused as what to do this debt is in my hubbys name (who is not well) and these people are hassleing me to get the money...

I cant get any money to pay it

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Yesterday I submitted my claim against Barclays for non compliance of my Data Protection Subject Access Request and my Subject Data Notice. Also claiming charges back from the bank and requesting they remove a default marker which i never received. Anyone here taken Barclays to court and had a result?

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We are just about to do a non compliance letter to Barclays. They received our request on the 13th of March. We had a letter on the 22nd saying there's be no charge and they would get the statements to us in 40 days.

Not only have they not delivered yet they also cashed the cheque they said they wouldn't (I know I should've cancelled it really).

On the phone they say it could still be another 2 1/2 weeks. Hardly compliant!

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If anyone is still waiting for data requested under a SAR after 40 days:

 

1) Download the ICO's official complaint and send it to the ICO along with copy of your SAR and any proof that you sent it. (You should have sent it by Recorded Delivery and still have the your reciept)

 

2) Start a Small Claim form an order under under s.7 and Section 15 (1) of the DPA to force them to comply and damages for any loss that you have incurred as a result of their non-compliance.

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Trudd..try this no 01565 614000 and ask for a Donald Welsh.

He's in the Data protection Dept,I phoned him when my statments did'nt arrive within the 40 days allowed.He was very friendly and assured me i would get them soon.recived them 2 days later. might be worth a try.;-)

Taff-p. v BARCLAYS

S,A,R. SENT 23RD FEBRUARY

 

Taff-p. v LLOYDS TSB

S,A,R SENT 23RD FEBRUARY

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I, too, have been waiting for statements to arrive from Barclays and sent a non compliance letter on 12th April as the 40 days were well past their sell by date.

 

Finally managed to get through to them by phone today and spoke to Donald Welsh. As mentioned in chat, he's very friendly, if somewhat a babbler. He agreed that it is taking too long to send statements out and is arranging for them to be put on the urgent list. However, he says it will still take 2 - 2 1/2 weeks before i get them.

 

I wasn't going to push him, though I did say that my non-compliance letter stated 7 days, as he said there was nothing more he could do.

 

Should I accept this and wait, or still report Barclays to the ICO?:confused:

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Sash, I would still make a complaint to the commissioners office after all thay have not complied to the allowed time,then wait a few more days and if you still havent recived your statments file your n1.I explained i was going to file my n1 after a few more days.

Taff-p. v BARCLAYS

S,A,R. SENT 23RD FEBRUARY

 

Taff-p. v LLOYDS TSB

S,A,R SENT 23RD FEBRUARY

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Thanks for that. I will report the non-compliance a.s.a.p. Is it better to write to them or go for the online complaints procedure?

 

Actually Donald Welsh did say that it was my choice to file a complaint if I so wished. As he repeated this a couple of times, it left me wondering if he's actually on the consumer's side rather than his boss. Inside support maybe?

 

:smile:

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Finally managed to get through to them by phone today and spoke to Donald Welsh. As mentioned in chat, he's very friendly, if somewhat a babbler. He agreed that it is taking too long to send statements out and is arranging for them to be put on the urgent list. However, he says it will still take 2 - 2 1/2 weeks before i get them.

 

 

I reckon he is who my husband spoke too today. He said it was a really nice sounding man, really friendly and apologetic. Most cross when he found the cheque had been cashed.

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Well, Barclaycard are in Court with me on the 15th of May to defend my claim for damages and an order to force them to comply with my SAR.

 

Their defence rests entirely on the microfiche issue, even though I complained to the ICO who instructed them to comply back in January!

 

The day before they sent their defence to the court, I recieved a LBA from Wescot demanding payment, seems to be an attempt to intimidate me.

 

Isnt it against CPRs to attempt to enforce a debt while it is in dispute?

 

Not only this, but I sent their previous DCA (Debt Managers Ltd) a CCA request last October which was ignored.

 

I sent Wescot a CCA request, which they have acknowleged and confirmed that the matter is now on hold.

 

Should I write to the Judge to inform him of Barclaycard's attempt to enforce while in dispute and that they are now in default of the CCA as they havent complied with my CCA request?

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Hi All

 

I sent my S.A.R off over 40 days ago, and have only received letters of apology for the service I have received. I am in the process of sending off my letter of 7 days notification, I am prepared to take the B******* to court and have read into the process, but I am still a little confused with the N1 form and how to fill it in, I have never had to do this before and want to ensure I get it right as not to make an arse of myself.

Can someone help, which highlights this in plain simple english.

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