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    • for the sake of history, i've merged your old sadly failed charges reclaim court claim. have they ever sent you a default notice regarding this mortgage? dx  
    • I am financially at  point where I can see the light at the end of the tunnel regarding my debts. I have one remaining and I am interested to see what my options could be. I have be in contact with the Citizen’s Advice Bureau and the National Debt Helpline, but their advice has been a little more generic (but still helpful). This debt is 12 years old and is now owing around £3k. It was a bank loan and has been passed to several creditors over the years. A payment plan has always been in place and is up to date. I get statements every 6 months. There has never been a CCJ. I have been sent the letters advising of change of ownership. Following my own review of my finances, I decided to contact the current creditor to see if they have a copy of the credit agreement. I regarded this as due diligence as the debt has been sold on several times. The creditor updated me several times saying they had requested the document from the original lender. After 12 months of this they wrote to me saying they had not received it but were still waiting and would send it once received. The last letter was over 6 months ago. I then submitted a freedom of information request to the current and original creditor. The original creditor supplied one, but the current one did not include one in the pack they sent me. I went back to them to ask specifically about this as it was what I requested in my request. They replied saying the debt was sold to them as one without the credit agreement and they did not have it. They have requested it above, so I believe that means they cannot obtain it either for the FOI request. I contacted the original creditor and exercised my ‘right to be forgotten’, under the Data Protection Act, which they have complied with. I also got my up to date credit file and this debt is not showing on it with the current creditor or any others. I contacted the creditor and made them an early settlement offer. They do have an early settlement offer in place on their portal, but I was advised to try to get a reduction via negotiation. I have not heard back from them yet, but I understand through a separate upheld compliant it has or will be refused. Due to this complaint and the creditor putting the account on hold I had stopped payments, and advised them of this. To date, they have not contacted me about resuming payments since the complaint is resolved, but it has only been a few weeks. I am annoyed that they were not honest with me about not having the credit agreement, because that is not being transparent and I understood they should tell you if they do not have it.   I have two questions (but am open to anything else anyone would like to add): 1) Based on the above, does anyone think this account enforceable? I do not think it is? 2) Does anyone have any suggestions on how to proceed? I could resume payments and then settle early. If the above had not happened, I may have just done that. Thank you for any help or input anyone can provide. It is appreciated.
    • The main thing is to stop shoplifting because it could be worse next time. If you think you have mental health issues that led you to do this, please go and have a chat with your GP. They won't judge you and should be able to get you help if you need it. HB
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EVRi Lost Parcel - Court Claim Issued **SETTLED AT MEDIATION**


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You haven't included a reference number

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I'm sure that they will respond – but just in case, make sure that you keep a good diary note so that on or about day 14/15/16 you start checking up the County Court website to see whether you can apply for judgement.

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  • 2 weeks later...

Thank you. This is absolutely normal. If you read around you will probably even find some copies of their standard template defence. Also you will see how other people's similar stories have progressed similarly

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Hi Again

 

I've been compiling my court documents today ready for potential court hearing. In one of the very first messages from Hermes they state

 

Quote

We're so sorry that despite an extensive investigation, we have not been able to locate your parcel.

 

 

I would like to draw on this point and ask them to provide evidence as to what their  'extensive investigation' comprised. Should I write to them and ask for this information in preparation, or wait until the mediation or hearing?

 

Thanks

Edited by stormfly
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I don't think you need to start compiling documents yet.

Please read the other stories on the sub- forum and you will see how it progresses. If it goes to mediation then you really won't need many documents at all – just simply a good grasp of your own situation and an understanding of the principles

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  • 4 weeks later...

Hi Bankfodder. Papers were issued 18th March and the date of service was deemed to be served was 23rd March.
The defendant responded with acknowledgement and asked for 28 days from date of Service to file a response.

 

28 days is up today ( if 23rd March is counted as day 1) and I have not received anything further from the defendant.

 

Can I now go ahead and request judgment?

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You shouldn't even be asking. You should be checking the money claim website regularly and applying for judgement the moment it lets you

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Thanks

 

It has let me request judgement since day 14. However, as they responded with acknowledgement of service I thought I had to give them 28 days to file a defence as per their acknowledgement letter.

 

The letter stated they now had 28 days total, from date of service, to file a defence

Edited by stormfly
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This shows that you haven't been doing your reading around the Hermes sub- forum. This question has come up several times and the answer is always the same, you should move in and apply for  judgement as soon as you possibly can. You don't need to ask for permission.

Until you apply for judgement there is still a chance that they could put in their defence even if it is beyond the deadline.

This means, that you might have allowed them to put in a defence while you were wondering whether or not to apply for judgement.

Big Fail

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I'm struggling to understand this.

The MCOL guidance was quite clear that I needed to give them 28 days if they sent acknowledgement of service. 

 

Notice of Issue  - 18th March

'The court sent it to the defendant by first class post on the 18th March and it will be deemed to be served on the 23rd March 2021"

 

Acknowledgement of Service - 22nd March

'An acknowledgement of Service to your claim has been filed today, which is attached for information. The defendant now has 28 days from the date of service of the claim to file a response"

 

Taking 28 days from the 23rd that takes us to 20th April. Please could you direct me to what I might be missing?

 

Thanks

 

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Have you been to the money claim website and tried to apply for judgement?

If you haven't then do it now

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If it feels that there is some barrier or reason why you shouldn't apply the judgement then it will simply stop you.

If it really is allowing you to apply for judgement now then do it. I'm not sure what the problem is.

Do you want to win your case against Hermes or not?

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So have you applied? Or has it blocked you?

We are all on the edge of our seats

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date top right on claimform +33 cal days (claimform date is ONE in the count) = 19th april. they had till 4pm today to fill a defence

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Don't be surprised if tomorrow you are notified that there is a bar on the process – which means that they have filed the defence and you are now prevented from applying for judgement.

However, you should certainly try and if it allows you – then go ahead and apply. It has happened once or twice that Hermes had missed the deadline.

 

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Excellent well done.

It's strange because that is to people now who have managed to slip into the deadline. Very unusual that Hermes didn't get there first.

However, do appreciate that your application for judgement has to be processed and if Hermes managed to get their defence in before it has been processed, then there defence will take priority

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Hi again, as you pointed out they managed to get a bar on the process and the Judgement was rejected.
I've received their defence and direct questionnaire today,-6 days late. Hermes really are a piece of work, I'll be making sure the mediator knows the lengths Hermes go to to crush their customers 😠
Now to fill in this questionnaire and get is sent back.

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Please post up the defence in pdf format. I suppose it will be the same as all the others but we may as well see it.

 

What makes you think that the mediator or anybody else cares

 

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Sorry, I've got no way to scan it at the moment but its the same as the others. They admit to losing the parcel but deny the claim value based on their contractual terms and that I did not opting for their 'increased compensation'. 

 

Its not so much about caring, but If the mediator is doing their job properly then they should at least acknowledge the situation. My understanding of mediation is that their job is to help the parties find a way to share their perspective and help them find a way to settle by starting from where both parties perspectives lie. 

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