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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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tag Changing in primark - got caught..help


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Hi Loopylass.

 

You will find the people here are very helpful and try not to judge - we all make silly decisions at some point.

 

Swapping prices on items is actually seen as more serious than shoplifting, because it is actually fraud - and should it have gone to court - it would have been dealt with as such. So please, if you ever have those gremlins tempting you to do it again, don’t.

 

BankFodder is absolutely correct in what he says. The fact you didn’t realise your daughter put some items in the pram would have been negated by your offence. Also, and I say this with respect, it is your responsibility as to what your daughter does. If your child was to pick something up whilst shopping, all they need to do is see you on CCTV looking at your daughter just once for a second (which I’m sure you would do at some point whilst you are shopping) and that’s game set and match. So without presuming to tell you how to do your job as a parent, please keep an eye on her whilst shopping from now on, now you know she has a penchant for grabbing stuff, to make sure it doesn’t happen again.

 

With regards the ‘fine’ - take note of what everybody here and in the hundreds of other threads are saying. Firstly it’s not a fine. Us security and Loss Prevention staff have NO powers to issue fines. A letter will come from RLP. And like everybody else says, ignore them. They will eventually send it to a debt collector, who you can also ignore. They prey on the fear to pay up. I’ve not known a case where RLP or a debt collector have legally enforced this debt in nearly 15 years.

 

If your mum doesn’t open your post then I would stick to the ignore them advice everybody is giving. However if you are genuinely worried about your mum finding out I would simply send their letter back with “not at this address” written over the envelope. I don’t recommend having ANY sort of contact with RLP - but this may be the safest way to try to stop the letters from going to your mothers. Certainly don’t phone them - this will make them believe they have you on the hook.

 

Please take the advice from the kind members here about seeking help for why you’ve made this decision, particularly if this is becoming a regular thing - remember we aren’t judging you - and see your GP.

 

Take care.

 

LPG

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