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About Losspreventionguy

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  1. Hi there, Nobody has an automatic right to enter a store, or make a purchase from a retailer. Essentially they are private entities that extend an invitation to the public to enter and / or make a purchase (including online). A retailer can pick and choose who it will and will not serve if it so chooses. Now, that’s the bones of it, however the reality is, you are correct in that entering a store that you have been banned from, you commit the act of trespass (which contrary to common belief is not a criminal offence, it’s a civil offence) and she could be asked to leave.
  2. Hello, A few things; Firstly, you can stop worrying about your previous employer having evidence of your thefts (and yes, taking things that you deem unsaleable is still theft), firstly because what DX said is true - the store will not waste hours of time searching through CCTV, but also because nobody keeps CCTV for more than 31 days. The law states that CCTV images are not kept for any longer than is necessary, which is a bit ambiguous, but the 'industry standard' has been unofficially set at 31 days. I know of no other retail business that keeps footage for longer
  3. If you receiving letters is not unusual or causes you any problems then I would just follow the advice of BF and DX and ignore them, and certainly do not pay them anything. In fact, don't enter into any conversation with them at all, because then they have you on the hook. They will know that they have got the correct address at the very least; so just ignore them. The thing that concerns me reading these posts, are the amount of security and loss prevention personnel who are stating that they are issuing fines and going into details regarding payment options etc. I don't know w
  4. Hi There, RLP tend to be more successful in their Employee Theft/Fraud cases than in ordinary shoplifting cases. As mentioned before, since the Oxford case, RLP do not file court action in relation to shoplifting cases any more, relying instead on intimidating letters and threats to make people cough up. HOWEVER - Employee cases are treated very differently by RLP. They apply far more effort into these cases because the courts are more likely to find in their favour. I know this because in the last 5 years, I have had three RLP employee fraud cases that were upheld b
  5. hi can superdrug rlp make me pay the 300 pound if i dont can they take my possessions

  6. Hello, First things first, were you given a ‘Notice or Intended Civil Recovery?’
  7. As DX says - it is not a fine. Ignore any mail from RLP. It is a speculative invoice and they rely on people's fears and lack of knowledge of their rights and hope they pay up. As far as the photograph goes - yes they can share it, but they can not display it. Most stores are members of retail crime partnerships and initiatives - this allows for the sharing of intelligence and information (including photographs). This is also allowed under Data Protection Act and GDPR as it’s for the purpose of the detection and prevention of crime. I take photographs of every sho
  8. Hi, In the 16 years I’ve been involved in Loss Prevention, I’ve never heard of an ‘Advanced Civil Recovery Check’ - I don’t mean to sound patronising, but are you sure that’s what it’s called? Do you have the form for this check that you could redact any personal details and post? From what I understand businesses are being advised to steer clear of this Cireco database for a number of reasons - firstly, the majority of names on it have NOT been convicted of a criminal offence - just reported by LP and security staff without police involvement. The majority are low lev
  9. The honest answer is YES they can. The fact is though, if they were going to inform the police they would have done it there and then. If they contact the police and report it as a crime, then the person reporting will have to complete varying amounts of paperwork including a full witness statement. Not to mention waiting on the phone for a fair amount of time to report it in the first place. The store / security don't want to waste 2-3 hours of staff time for a £5-£6 theft. Tell your friend he has been silly and to use this as his only chance. I know plenty of secu
  10. Hi Lym89, Silverfox is correct in that the time to act has passed. The cost to benefit of viewing hours, maybe days of footage depending on when the empty box is found just isn't worth it. King is also TECHNICALLY correct in that if you were being observed at the time taking the item from the shelf, taking it into the fitting room, and then returning the box to the shelf which is found to be empty, then I would suggest that would fall into the category of REASONABLE grounds for believing you had taken the item which is covered by PACE and gives the person observing you the power to detain
  11. A Community Resolution, like others have said, is basically an agreement between the police, the store, and yourself that’s says, instead of being arrested and prosecuted, we are going to deal with it here and now. You should have been issued with a form that the police filled in and you had to sign. It’s a small A5 carbonated form that when is done, is split amongst the three of you. The police keep the white copy, the victim (in this case the store) keeps the yellow copy, and the offender (in this case you) keeps the green copy. On this form there is a section for the police to put wha
  12. Hi Loopylass. You will find the people here are very helpful and try not to judge - we all make silly decisions at some point. Swapping prices on items is actually seen as more serious than shoplifting, because it is actually fraud - and should it have gone to court - it would have been dealt with as such. So please, if you ever have those gremlins tempting you to do it again, don’t. BankFodder is absolutely correct in what he says. The fact you didn’t realise your daughter put some items in the pram would have been negated by your offence. Also, and I say this with respect,
  13. You are mostly right. The powers of arrest that Loss Prevention staff have are exactly the same powers as you have to detain somebody who has broken into your car, for example. These powers are granted to us under the Police and Criminal Evidence Act 1984. It is sometimes called a 'citizen's arrest.' We don't really 'read their rights' in this country. For an arrest to be legal, you have to identify yourself and inform the offender what they are being arrested for as soon as reasonably practicable. This goes for both Police and private citizens. The police then caution the a
  14. I 100% agree with you. But alas, you are correct in that at the moment at least, it is a pipe dream. The lack of police involvement in retail crime at the moment is very concerning. In fact, a colleague of mine who works in a different area to me was told by a Sergeant "unless it's kicking off don't call us, we wont come - regardless of value" Now, you will not find anybody more supportive of our police force and the officers who put their lives on the line every day than me - but for an officer to actually state "we won't turn up" is quite frankly, disgusting and plain wrong - regardl
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