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    • Looks promising then.  Well done   Dx
    • So a little update.  I sent a complaint to ico and have heard nothing. I just got the general reply email and that's it.  Sat twiddling my thumbs and thought about what I should do next. I searched for the CEO of Studio but then found that he'd left so as keep getting letters from studio about the arrears etc. I thought I'd email the David Twigg. Sent him all the bumpft and a copy of my original complaint and sars request.  Got no response. So didn't know what else to do. Then I thought I'd try through the financial difficulties option on the online form. One last try before I just give up and let them default me.  Then on the 5th June. I got an email from their customer services. That the items that had gone AWOL have all been cancelled. Nothing else on that email, so I had a look in an email account that I don't use anymore and there was an email from the customer service.  That they were sorry for the problems I've had for the last 9 months. That the sars info was emailed to me on 14/04, it wasn't I've kept all spam and deleted emails on that account, they have raised a complaint with their studio pay team regarding the issues, balance dispute, fee's and my credit file. They are hoping to resolve in 3 days but they have upto 56. They also said in regards to my other issues I have to raise a complaint with studio retail but haven't told me how I do that.  The sars info only goes upto the end of December 2023. It has my previous complaints on there but nothing after so I don't know how I get hold of that information. Luckily I've kept copies of every time I've contacted them. Every web chat or social media contact.  Apologies for the extremely long post but I wanted to add everything I could just incase.  I have checked my account balance and it's still minus 900 odd pounds but I'll keep checking to see if it's all cleared and on my credit file.  I'm hoping this is the end of the whole debacle and they close my account because I never want to do this again. Although it's been a learning experience.  Thanks to dx100uk for pointing me in the right direction. Much appreciated.   
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • If you want to cause DCBL trouble, then complain to the SRA.  It would be even more fun if mystic_bertie would complain at the same time, to show the SRA there is a pattern.
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Matt666051 Vs HSBC


matt666051
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Hi,

 

Whilst i'm in the period of waiting for things to happen, i'd just like to take this opportunity to say thank you to everyone who has provided help and advice up to now.

 

I think without the guidance i'd be sitting worried every day that something horrible will happen. As it is I feel suprisingly calm that things will go smoothly if I just follow your guidance (touch wood).

 

So, thanks again.

 

Matt

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Ok, so the acknowledgement of service arrived.

 

It doesn't actually state that I need to do anything other than wait for a defence.

Should I still send DG Solicitors my breakdown plus a covering letter with the total amount claimed, and if so, should I wait a while until we get closer to the 28 day period or send it ASAP?

 

Thanks,

Matt

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don't know - but we follow the plan - and that says send the court 3 copies - if you had filed the N1 instead of mcol - you would have sent 3 copies. with mcol you aren't required to send the breakdown with the mcol filing - so i think it is just to attach to the claim.

as for e-mailing dd@dg it's ok but you don't get the recorded delivery slip - try it,if you like - and then you can always ring to see if it arrived later.

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Ok, will get both done tonight.

 

Will request receipt of the e-mail by return. Should I not receive one I will then give her a follow up call on Friday.

 

"Following my receipt of your acknowledgement and intention to defend the above claim (will put claim number in subject), please find attached a full breakdown of my charges disputed since xxxxxx.

 

The total claimed through Northhampton County Court Stands at xxxxx (charges + interest + court fee).

 

I look forward to confirmation of receipt of this by return of e-mail.

 

I trust this assists."

 

How do you think that looks?

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  • 2 weeks later...

HELP!!! Received "Notice of Transfer of Proceedings"

 

"A defence to this clime has been filed." It then goes on that it's been transferred to my local court and that I have to fill in an allocation questionnaire.

 

However, yesterday I sent an acception of an ex gratia payment to DG Solicitors signed and dated 29/01/07, i thought that this would be ok, but then the above. Apparently I need to file the allocation questionnaire by the 14th Feb 07.

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only if you haven't received the money. actually, if you've accepted an offer and are awaiting payment, on the 13th you could ring the court and ask for a delay in the deadline because you are awaiting the money.

your offer acceptance and the court stuff have crossed in the post - ignore it (but keep it handy- don't throw it out), they filed because the day came up for that - the offer stuff was going on at the same time - this often happens. did you decide to take that offer you told us about above or was it another offer? just curious.

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sorry to keep asking questions - was it an offer from dg or hsbc?

if it was from dg and a full offer - takes about 7-10 days for the money.

so, it should be well and truly paid before your aq is due. i'm really pleased you carried on and got the lot! what a good win for you.

just don't halt the claim til the money hits the account.

congratulations!!!!!!!

here's another link: When You Get Your Refund (multipage.gif1 2)

also, you can pmblueskies vbmenu_register("postmenu_254163", true); or any mod. to get your thread moved to the success threads.

well done, matt. spend wisely.

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absolutely brill! again, congratulations!

 

anybody wanting a good read - go back and read this thread from the off - lots of questions - lots of to-ing and fro-ing and just a general good read - full of suspense, and with a happy ending.

this needs to be in the success threads matt for newbies to read and take heart!

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