Stoatchild vs Barclays

[stoatchild]

Hi

 

I have just completed my data protection S.A.R - what is the best address to send it to? A lot of the links suggest Churchill Place in London but the Leicester address also seems well recommended in a couple of places. Would your recommended address be the same for my Woolwich S.A.R too?

 

Thanks for your help!

[bottomburp]

deleted

[Welshman]

Any one of these or, as BB posted, handing in to your branch - but make sure you get a receipt. It seems thougn that going via the branch has benefit of a speedier response.

Barclays Bank PLC – Data Protection (This is where I sent mine)

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

Barclays Bank Plc

Freepost RLTA-CSUE-TCHC

Head Office Customer Relations

London

E14 5HP

Barclays Bank Plc

Leicester

LE87 2BB

 

Barclays Bank PLC

Litigation and Disputes team

Level 29

1 Churchill Place

London

E14 5HP

[stoatchild]

Brilliant - thanks for that response.

 

In branch sounds good. I was just trawling through the Woolwich links as well for my other SAR and in-branch seemed to be the favoured option there as well so I think that might be the way ahead.

[stoatchild]

An update to my thread - followed by a question:

 

23rd Nov - Sent my SAR to Barclays recorded delivery to Churchill Place in the end.

 

27th Nov - Received the standard stroppy letter from them advising me statements would be on their way attaching my tenner back.

 

9 Dec - Received all my statements - and I'm about to get busy with the highlighter pen!!!!

 

 

My question is this: I am at the same stage with the Woolwich and in an ideal world I would like to go all the way with one claim but would accept a quick fix with the other.

 

The norm seems to be that following my next letter they will offer about half the total due - however I would of course consider this a derisory offer - although I would probably be happy along the lines of 75%/80% of the total claim.

 

I was just wondering if in my letter to one of the banks, whether I could state my total claim as 100% of the figure but would be willing to settle on a 75% figure (call it my festive gesture of goodwill!!), otherwise I will go all the way. Surely it would be beneficial to them knowing that it would probably save them money in the long run? I dare say they might put hurdles in the way as always and laugh it off though!

 

Has anyone ever tried this? Would this sort of letter be frowned upon at all by anyone?(I wouldn't want this to in any way undermine the good work of this site), would it weaken my case in any way?

 

Any comments would be of great interest. It just struck me that it might be the sort of thing that someone else may have contemplated before.

 

Thanks for any advice

[phoenix11]

If it's any help - I tried that with Barclays asking for nearly the full amount in the interest of a swift conclusion and keeping costs to a minimum, and got the stiff two fingers.

 

I think it's prbably best to stick to the tried and tested approach.

[bottomburp]

If you want to show determination to follow through it would be better, IMHO, to stick with the 100% refund route with both banks. You will get 100%, maybe sooner rather than later, it really depends on the amount you're claiming - the banks seem to settle the smaller claims quicker than the larger ones.

 

The trouble with you offering to accept a part settlement is that

a. you look weak and

b. you could go back for more at a later date so will have to sign a "full and final" agreement which you certainly don't want to do because if they should charge you in the future you may want to claim again.

 

It may take a little while longer but it will be worth it!

[stoatchild]

Happy New Year to all !

 

Update on claim:

 

Based on my request for refund of charges of £2150 (excluding interest), Barclays sent me their usual standard letter on 8th January offering £1000 as a 'gesture of goodwill'. Things actually seem to be moving quite quickly so far!

 

For info, the letter came from: Retail Banking Customer Relations, PO Box 449, Swansea, SA1 5WY Tel (01792) 492673.

 

So the banker has offered £1,000. Deal or no deal ???!? ('no deal' I hear you cry!!)

 

 

A few people seem to be getting success by ringing the bank - is it worth doing this at this stage or should I stick with the schedule and do things via the snail mail?

[Welshman]

Happy New Year to all !

 

Update on claim:

 

Based on my request for refund of charges of £2150 (excluding interest), Barclays sent me their usual standard letter on 8th January offering £1000 as a 'gesture of goodwill'. Things actually seem to be moving quite quickly so far!

 

For info, the letter came from: Retail Banking Customer Relations, PO Box 449, Swansea, SA1 5WY Tel (01792) 492673.

 

So the banker has offered £1,000. Deal or no deal ???!? ('no deal' I hear you cry!!)

 

 

A few people seem to be getting success by ringing the bank - is it worth doing this at this stage or should I stick with the schedule and do things via the snail mail?

 

Definitely not. Much much too early. They want their pound of flesh first. You have a couple of months before even thinking about that. You should be as close as two weeks to a court date before even considering a phone call to them.

 

The trouble is, people are (quite understandably) keen to get their hands on the money. At the moment, Barclays are content to deal with people by phone and whos court date is imminent. There are a huge amount of claimants, so can you imagine if everyone claimed at this stage? The danger then would be that Barclays would change their numbers, go ex directory then no-one would be able to do it. You see, the Banks stretch it out, hoping that claimants settle for their first offer or lose their bottle along the way to Court. So they save money in the process.

 

Hold tight. It will come but let due process work first.

[stoatchild]

Excellent. Thanks for advice! A great help as always Welshman!!

[stoatchild]

Hello all !

 

A quick update.

 

Unfortunately, I have had to bail out at the early stages with this one. The need for the cash was too great because without going into any great detail, I failed on my mortgage which is on the final month of an arrears plan and my only offer of a loan which might have tided me over was an 'attractive' 36.9% APR from those people at Beneficial Finance who love to kick you when you are down!!

 

Therefore, it has come down to a question of practicality over principles on this occasion - and these funds should allow me to be able to see my case against the Woolwich through to the bitter end instead !!!

 

However, it is worth mentioning that I didn't go down without a fight and therefore I telephoned Barclays to see if they would be willing to offer any more. I spoke to a very helpful lady and I told her that based on my original claim of £2150 which could increase to £2500 after interest, that I found their 1K offer very disappointing and would they consider making me a more attractive offer? After a bit of haggling, they upped their offer to £1300 which is the figure I am now accepting. I have been told to amend the original offer letter as per my conversation.

 

Do I need to be wary of anything on the return of this form or request any particulars? I have agreed it will be full and final settlement which I am OK with as I don't actually have any more outgoings from this account any more and I am therefore unlikely to have future charges. I assume 'full and final settlement of my complaint with Barclays' as stated on the form refers only to a complaint made against this account number (i.e that it won't hamper my Woolwich claim which is also through Barclays).

I also asked about Barclays removing any defaults and she said to put that in writing and they would look into it.

 

Any advice on the last paragraph would be great. It's a shame I'm not writing a success story on this one four months up the line but circumstances got in the way this time! I will be aiming for higher with the Woolwich!!