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    • OK but it's always best to scan up these letters you mention so We can decide proper actions/responce/use please scan them all to one mass pdf in date order.  Read upload use the online sites listed Dx
    • Instead of ridiculing them you could point out the embarrassment they will have in the papers if they persist in being in Court with a little old lady. it also won't look good for their landowners since negative comments afffect them too.
    • I'm going to say they haven't complied with the PAP although they did write saying they would be issuing a court claim in their letter they also state I had an agreement with OVO which they have a copy of the agreement and its terms and condition which I have definitely not seen. Also I've technically never had an agreement with OVO but with SSE I didn't even realise they had sold to them until this letter!
    • I have had a pre "warning" from TM Legal regarding 2 old debts stating they are going to send a claim form in email. I was sent a PAP form which i responded to on both but like a melt i sent their PAP pack back to them in my request for CCA etc using the CAG response form. I have not to my knowledge received a response for either. my question is, will sending their pack back cause me issues in the future? can I request they send this back to me?
    • Your consumer rights within six months If a product develops a fault within the first six months after purchase, it’s assumed it has been there since the time of purchase. This means it’s up to the retailer to prove it wasn’t there when you bought it. If a repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction. Your consumer rights after six months If a fault develops after six months, it’s up to you to prove it was faulty at the time of purchase or delivery.   .
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can someone please help me

I am going round in circles and can not navigate this forum at all

I am disabled and my head is so foggy and I need help Please

 

So sorry new here and finding this all a bit confusing and not sure where to post.

 

I am in an argument with Jackpot.com who say I clicked a subscription box when I did not.

I popped on there occasionally to bet on the EuroMillions or so I thought. Turns out I wasn't actually buying tickets for the draw but that is another issue entirely.

 

So today I see £16 has gone out of my bank account so I ask them to cancel the subscription and to refund my money.

They are refusing point blank to give me my money and gave me the run around all morning.

Have I got any rights?

Thanks in advance for any help at all

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Contact your bank immediately on the telephone and then confirm in writing. Tell them that money has been taken from your account and it has been authorised and also there is a risk that further money will be taken from your bank account by the same people.

 

Tell them that you are reporting it as a fraud. That you want all payments stopped and that you want the money taken by the company reimbursed.

 

The bank will try to persuade you that in fact you authorised the payment because you visited the website. Standby your guns. Don't say things like "I'm sure I didn't…" "I can't remember that I did…". These things open the door to the bank to dominate you and to give themselves the benefit of the doubt. Tell the bank that you absolutely did not authorise and that you thoroughly understand what you are doing and there is no way you would have authorised that payment.

 

If the bank because even the slightest difficulty then tell them immediately that you want to make a complaint and you will be taking it to the FOS. Insist that you speak to their complaints department and insist that you get a reference number for the complaint so that you begin the process. The bank is required to repay you immediately and then investigate afterwards. The banks don't like this and they routinely ignore the rules.

 

Which bank are we talking about anyway?

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Thank you so much

I am with the HSBC

I am disabled housebound and do not use the phone can this be done by email?

You would think in this day and age we could sort things out quickly by email.

I am so angry about this because I know I am right and Jackpot.com are being so awkward.

Is there not a distance selling rule applicable to this?

 

Went onto the bank site and got a really nice chap in live chat

 

He has reported it as fraud and cancelled my card and issued a new one

 

HUGE relief.

Thanks so much I don't know why I didn't think of looking on the online banking for an email or live chat :0)

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Hopelessly Stupid Bunch of – I can't remember what the C stands for.

 

It seems that you have met the decent person within the bank – either that or you are an extremely charming person.

 

I do suggest that you follow it up with a letter to them confirming what has happened and confirming that no more payments are to be made to this company. Keep a copy of the letter you sent. In fact you can normally download the chat– I would do this as well if it's not too late but send the letter too

 

Incidentally, be ready for calls and threats from the Jackpot company

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LOL Cats??

He was very helpful

Fogot to copy the chat

I did however take lots of screen shots of my chat with Jackpot

They can shout all they like I will do to them what they did to me.

The thing is they are not losing anything the next draw isn't till Friday so they could have very easily refunded me they just chose not to.

Thanks for helping me I was very frazzled when I posted on here

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Thread moved to the appropriate forum.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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