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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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County Court Business centre claim form - PCN claimant is PEA


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21st Jul 17, 7:14 PM

Hello All

 

POPLA refused my Appeal

 

Hello All.

I am newbie here. Trying to find a solution to my frustration.

The gist of my appeal to POPLA was as follows

--------------------------------------------------

*That I paid for the parking fee, which avoided loss to the parking company.

 

*The Dashboard on the Rangerover is sloped/curved and the parking ticket could have slipped on to the steering, due to the air gush when the door was closed.

 

*The parking ticket had no self adhesive to stick it to the dashboard.

 

*I have shown the ticket to the parking attendant on my return to the car, while he was still there and he asked me to appeal.

 

*My intentions were not to breach the terms and conditions of parking site, hence bought a ticket and should not be penalised with unreasonable amount.

 

PEA( PARKING AND ENFORCEMENT AGENCY LIMITED) nor POPLA could consider my appeal, and reply was as below....

------------------------------------------------------------------------------

ASSESMENT DECISION was on 30/03/2017 on their website

Unsuccessful

Assessor summary of operator case

The operator’s case is that the appellant failed to display a pay and display ticket.

 

Assessor summary of your case

The appellant’s case is that they purchased a pay and display ticket but it slipped down the dashboard, as the ticket did not have any self-adhesive.

 

Assessor supporting rational for decision

The operator has provided photographic evidence of the signage located around the site in question.

The signage states,

“Not displaying valid permit/ticket clearly on the dashboard…Parking Charge Notice is £100”.

 

 

The operator has provided photographs of the appellant’s vehicle parked at the site in question.

The photographs provided show the appellant’s vehicle without clearly display a pay and display ticket.

 

 

The operator has issued the Parking Charge Notice (PCN) as the appellant failed to display a pay and display ticket.

I acknowledge the appellant purchased a pay and display ticket but it slipped down the dashboard as the ticket did not have any self-adhesive.

 

 

However, from the operator’s photographic evidence of the appellant’s vehicle I cannot see a pay and display ticket displayed on the dashboard.

In order for the warden to assess that the vehicle was authorised to park at the site,

a pay and display ticket would need to be clearly visible in the vehicle.

 

 

As it was not, the warden has issued the PCN, as they would have been unaware whether the vehicle is authorised to park at the site.

POPLA’s remit is to assess whether or not the appellant has adhered to the terms and conditions of the site in question.

Therefore as the appellant failed to display the ticket correctly,

 

 

I am satisfied the appellant has not adhered to the terms and conditions of the site.

Ultimately, it is the responsibility of the motorist to ensure that when they enter a car park,

they have understood the terms and conditions of parking.

 

 

By remaining parked on site, the appellant accepted the terms and conditions.

On this occasion, the appellant has failed to follow the terms and conditions of the signage at the site and as such,

I conclude that the operator issued the Parking Charge Notice correctly.

-------------------------------------------------------------------------------------------------

 

On not replying to their letters,

regret PEA have given it to a debt collection

as expected received debt collection letters from CSB SOLICITORS LIMITED

followed by county court claim form

dt 14/07/2017, for £265/- ( Claim £165/-, Court Fee: £25/-, Legal Reps cost : £50/- Total £240.31 further interest to accumulate on daily basis.

 

I would like to defend and change the court to my local area.

 

Any suggestions as to how to pinpoint the defence,

so that the judge would see my side of the argument that there was no loss to the company and the penalty is disproportionate and unfair.

 

Further as the said parking site is cordoned off currently for flats development,

i cannot prove the terms and conditions on the signage as it existed, if at all .

There are no signs boards currently.

 

Any help is greatly appreciated in advance.

 

Please could anyone be kind to advise as time is ticking .

 

 

Appreciate your help in advance.

 

Thanks

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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OK do you still have the original ticket/receipt from the event?

 

We will also need to see images of the signage at the place that was the cause of this action that offered the contract.

 

Chances are they wording is too vague for them to have a reason to sue you and in any case,

 

they have failed to mitigate their claim as you paid the prescribed fee to park and displayed the receipt.

 

Not your fault they use substandard tickets

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