Jump to content


  • Tweets

  • Posts

    • Sunak tried to stop the public seeing this report. Rishi Sunak ordered to publish secret analysis showing Universal Credit cut impact - Mirror Online WWW.MIRROR.CO.UK As Chancellor, Rishi Sunak ignored pleas from campaigners including footballer Marcus Rashford by scrapping the £20-per-week Universal Credit...  
    • A full-scale strike at the firm could have an impact on the global supply chains of electronics.View the full article
    • He was one of four former top executives from Sam Bankman-Fried's firms to plead guilty to charges.View the full article
    • The private submersible industry was shaken after the implosion of the OceanGate Titan sub last year.View the full article
    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Help and advice to get refund from Buongiorno games


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2506 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello there, desperately needing some consoling and a way forward re claiming my refund of £195.43p. from Buongiorno Games who stated l subscribed to a games website on my mobile last August 2016. . Will be so happy to share my dilemma with anyone who can advise me and been there.

 

Have had contact with this company who are putting all the blame on me and blinding me with technicalities.

I am 65 yrs old and never play games on my mobile phone.

Thank you .

Edited by harroljack
Link to post
Share on other sites

how are they getting this money from you?

you gave them a card number?

 

moved to the mobile phone forum

seems this is an app .that bills your mobile,

 

read here:

http://forums.moneysavingexpert.com/showthread.php?t=5482231#topofpage

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

It appears that my mobile number was chosen at random like many others.

Its a premium rate service which l never willingly signed up to.

 

I would have ignored these alerts.

By ignoring them was an indication to the Buongiorno company to continue this taptofun game which they billed me for 10 month at 4.50 per wk.

It was not until l checked my new SIM Plan on the 1/6/17 contract that l noticed a more than large bill.

My previous bills from EE had been the usual mobile phone plan costs, though large , seemed plausible.

 

I immediately alerted EE who blocked the service and denied any responsibility even though they are a third party to this.

A number was offered to me and l have been trying to pursue a refund from Buongiorno over 7 weeks through telephone calls and emails.

 

Their most recent email is very long winded,

they attached eveidence of copies of the times they had alerted me,

a Welcome message to the game site and dates l was billed from their records.

 

Alot of jargon and waffle exceeding two pages in the email as well as there t&c and psauthority to contact.

They are of no help.

Edited by harroljack
Link to post
Share on other sites

did you read that thread on martin's site?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Oh yes, thankyou,

did my homework and have even used some of the suggested approaches and templates.

l have not been idle dx100uk.

 

 

Furthermore many of the threads on MSE forum go back to 2015, nothing current.

 

Wondering if Buongiorno have sharpened up their act and are not refunding illegal costs or using jargon to get around taking responsibility.

 

 

The above thread from me outlines the number of times l have contacted them,

just wondered if l now issue them with a Small claims court order?

Link to post
Share on other sites

unlawful costs its not a criminal matter..

doesn't matter what jargon they use

they need to prove you signed up to it

and i'm with you.

a 65yrs old pensioner wold not be using such things.

total spoof to rob you of money

if you'd like to post up their jargon

i'm sure we can get the buster out and pull them apart.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Have copied their long winded reply. Do l have any recourse?

 

 

Dear .........

We would like to thank you for your patience in this matter and for allowing us the time to thoroughly investigate your complaint.

We understand that this situation may have been frustrating for you.

 

Below, we have provided a full breakdown of your case which includes:

a summary of your complaint;

the actions taken by Buongiorno;

the findings of our investigation; and

our final conclusions.

 

In addition, to ensure complete transparency in this matter, we have also attached a copy of the information that we requested as part of our investigation to ensure a thorough assessment could be conducted. We have also included a copy of our complaints procedure for your perusal.

 

Attached you will find the following:

a snap shot of your usage confirming the date your handset accessed the service;

the complete consumer journey including the banner advertisement and joining page;

a copy of all the messages sent to you handset throughout your subscription;

a copy of the full Terms and Conditions for the TapToFun service; and

a copy of our complaints procedure.

 

Summary of Complaint

 

It is our understanding that you dispute signing up to the TapToFun service on the 02nd August 2016 or agreeing to the charges applied to your mobile phone bill. It is also our understanding that you deny having accessed the service on the dates stipulated by our consumer support and escalations team.

 

Actions Taken

 

Our consumer support team wrote to you in response to your initial enquiry providing you with key details of your subscription including the period of your free trial, the name of the service and the date your mobile number was subscribed.

 

With regards to your questions raised, PSA is our regulator.

 

 

I meant to say the 13th July 2017 and not the 30th July 2017.

As mentioned before the service was activated on the 02nd August 2016, I’m not sure why they said 4th August 2017.

 

Due to our consumer support team being unable to honour your request for a full refund,

the matter was later escalated and a more detailed explanation of the subscription process was sent to you on 13th July 2017 by our escalations team.

Their findings were concurrent with those of our consumer support team and therefore, the decision not to provide a full refund was upheld.

 

As the matter remains unresolved, your enquiry has now been escalated to the investigations team for further assessment.

 

Findings

 

Having assessed all of the information we have on file,

including the additional information requested as outlined above, we can now confirm our findings with you.

 

It is evident, having thoroughly reviewed our records, that a genuine subscription to the TapToFun service was recorded on 02nd August 2016 from the mobile number 07xxxxxxxxxxx

 

 

It is clear that the subscription included a free trial period allowing the user to access the service for 1 day completely free of charge.

It is also clear that in-line with current UK regulations, a welcome message was sent to the handset informing the user of the 1 day free trial and the cost of the service after this period had expired.

 

Monthly reminder messages, similar to that of the Welcome message, were also sent to the handset throughout the subscription period.

 

The attached consumer journey illustrates that in order for the service to be initiated the user of the handset would have had to complete a two-step signup process.

 

 

On the first page the user acknowledges the cost and terms of the service by clicking the SUBSCRIBE NOW button.

The second page confirms the cost and terms of which the user then provides consent to charge by clicking the CONFIRM button.

 

Furthermore, we note that the make and model of the handset along with the IP address were captured by our systems, indicating that your handset was, at some point, directed to the TapToFun joining page.

 

For the avoidance of doubt, we have detailed this information below.

 

Handset: HTC Desire 510

IP Address: Xxxxxxxxx

 

We also have it recorded that your handset interacted with the service while your subscription was active.

 

Conclusions

 

Taking into consideration the points raised in your complaint and all that has been outlined above, we are unable to identify any cause or reason as to how your subscription to the TapToFun service could have been activated by any other method, other than that detailed in our findings and as illustrated in the attached consumer journey.

 

In addition, the attached message logs indicate that all messages required to be sent were delivered to your handset and that all the information to enable you to make an informed decision as to whether to continue with the service, prior and after the free trial period, was provided in these messages.

 

While we understand your reasons for deleting or otherwise disregarding the messages, Buongiorno cannot be held responsible, if as a result, you remained unaware of the cost of the service or how to cancel your subscription.

 

With regards to your usage, we can confirm that you handset interacted with our service on the following date:

 

02nd August 2016 – Cut the rope

 

Please refer to the attached screen grab for further clarification.

 

While we appreciate that you consider the charges applied to your mobile phone bill to be unsolicited, our escalations team informed you that Buongiorno do not have the facility to apply charges to your mobile phone bill unless an active response is received from your handset.

 

 

In addition, our findings along with the supporting documents,

demonstrate the steps that you,

or another user of the handset,

would have completed in order to subscribe to the service.

 

 

They also highlight that Buongiorno,

in-line with current UK regulations and guidelines,

took every necessary measure to ensure you remained aware that your mobile number was subscribed to the TapToFun service and how you could unsubscribe.

 

Finally, it is clear from our records that you or another user of the handset accessed the service while the subscription was active.

 

We therefore conclude that the subscription to TapToFun was initiated as a result of a genuine request.

We also conclude that Buongiorno provided you with ample opportunity to opt out of the service during the free trial period,

prior to any charges being applied,

as well as after it had expired.

 

 

We believe we have been open and cooperative in this matter and are confident that we have complied with all UK regulations and guidelines.

 

The decision not to issue you with a full refund is upheld.

 

If you are dissatisfied with the outcome of our investigation, I would ask that you take some time to familiarise yourself with our complaints procedure as it provides information on what to do next if you wish to pursue your complaint further.

 

Kind Regards

Nizhar

B! Investigations Team

Link to post
Share on other sites

Finally, it is clear from our records that you or another user of the handset accessed the service while the subscription was active.

 

 

any views on the above?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I have received an email offering 50% refund. Clearly they would not be offering anything if they were not in the wrong. Is there a legal or technical lever l can go back to them with in the hope of getting a full refund? What do you think

Link to post
Share on other sites

Finally, it is clear from our records that you or another user of the handset accessed the service while the subscription was active.

can you comment on the above statement please from your side?

great news on the discount you are learning.

stick by your guns.

you can hint at starting a claim [notice I said claim not Court Claim] in 14 days should they not resolve your complaint full.

I am a 65yrs old pensioner that got spoofed by a pop up on a tiny mobile phone.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...