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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Repeat prescriptions


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Yet again my GP surgery has got my prescription wrong, only been with them for 4 months and all 3 repeat prescriptions have had either things missing off them or been sent electronically to the local pharmacy even though I have stated I need to pick it up so it can be sent to my ostomy goods provider! I even gave them the stamped addressed envelope to send the prescription and they lost that as well!

 

This month they left off one item (my stoma pouches) their excuse was it wasnt on my repeat prescription list...I have only had this item every month for the past 6 years! Other times they have given me only 6 of one item when it should have been 30...6 boxes of 5 units!

 

What can I do to try and stop this happening yet again?

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Go and speak to the practice manager. There's a strong likelihood that they're yet to receive your medical records so are still trying to get things settled in. This can be challenging especially with Stoma supplies as the companies are experts at taking the pee in more ways than you can imagine. This should be an easy one to sort out but may take a bit of fiddling to get it right.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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They have my notes...have seen them :)n This time to stop any problems I took the invoice/delivery note I get from my ostomy supplier so they could just copy it! they still got it wrong!

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sorry to say it will be a struggle to sort because the NHS computer system is so complicated it is unlikely the people doing the prescriptions can properly set the correct setting on the drop box they have to use. They will then have to get their roving IT bod to sort it for them and that person probably is off site..

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