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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Ashbourne Mgt Services Ltd - cancellation problem


Guest Loona
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Hi Toni,

 

Based on the T&C's above, you're right to cancel with no notice period.

 

Cancel the DD mandate via your bank immediately.

 

If the pay't due on 1st Nov has already been sent from your bank, reclaim it using the DDGS.

 

Let us know what you get from AMSL but don't communicate with them further until you've got advice here. Remember they do not have authority or rights to demand this and that, as a means to delaying the cancellation.

 

:-)

Hi I also have an issue with ashbourne management.

 

I had to cancel my membership as I am having problems with my knees.

I have been to the doctors and have a prescription.

Ashbourne have requested a doctors letter to confirm.

 

 

The problem is my doctors surgery charge around £20 for these letters.

I explained this to Ashbourne.

I told them I could send them a copy of my prescription.

 

 

They refused and refused to cancel membership.

They have already charged an extra £20 on top of my gym fee.

And are hassling me with text messages.

Please help if you can

Thank you.

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Hi Loona and welcome to CAG

 

Your post has been moved and you now have your own thread to use from now on.

 

Do NOT fret about the demands made by AMSL as they do NOT have the authority to demand that you produce specific items of paperwork. They have no powers and you have every right to challenge them. We'll help you deal with them as we've been helping folk with AMSL for many years.

 

You do NOT have to pay your GP for a letter !!

 

Can you give a little more info :-

 

1. Has your GP suggested you stop using the gym.

 

2. What's the issue with your knee (only give info you're happy to share).

 

3. For how long should you stop using the gym (if not permanently).

 

4. Roughly when did you join the gym.

 

5. What's the minimum period you're supposed to be a member.

 

6. Have you given the gym or AMSL anything in writing at all, or has all communication been verbal.

 

7. Do you know the date you first told the gym you needed to cancel your m/ship.

 

:-)

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1. Yes until the problem is solved.

 

2. I have been getting pains in my knees and given a perscription. No sure what problem is yet.

 

3.not been given a time scale

 

4.Think it was may/june time.

 

5.12 month contract.

 

6.Nothing in writing. I rang them on tuesday 17th Jan. There quite rude.

 

7. I cancelled direct debit as couldn't find my membership details.

 

Thank you for reply.

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Hi Loona,

 

A bit more info please, so we can draft a letter for you to send to AMSL.

 

1. Can you tell us the gym you joined.

 

2. When was your DD normally paid each month.

 

3. When was the last DD paid before you cancelled it

 

It may be that we suggest you offer a further month's fee but we always tell folk NOT to pay any admin fees they want you to pay.

 

In the meantime, ignore any demands from AMSL and do NOT speak to them by phone for any reason.

 

:-)

We could do with some help from you

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Hi

 

1. Boxfit Health Club

 

2. 9th each month.

 

3. Last one paid was dec 2016.

 

That's fine for one months payment.

It's £16.99 a month.

They have sent me another letter demanding £41.24 which is Jan fee plus admin costs.

 

Cheers

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As DX says, Admin fees, or for their correct term, Penalty fees, are unlawful and you can ignore them.

Thank you

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Ah, so you cancelled the DD before the DD was taken on 9th Jan, hence why they're after admin fees already.

 

Send this letter to AMSL and get a free Cert of Posting at the PO when you send it :-

 

Dear sir or madam,

 

Membership at Boxfit Health Club

 

I had to cancel my membership on the advice of my GP due to a knee problem.

 

You have since told me I need to supply a letter from my GP but I would have to pay for this. To avoid this outlay, I offered to send you a copy of the prescription but you've refused this. If you want to reconsider, I am still prepared to supply you with a copy of the prescription.

 

I also now realise I should have given you a month's notice before cancelling the DD mandate. Accordingly I now offer to pay you a further £16.99 in full and final settlement of all that I owe.

 

If you confirm in writing within 14 days that you'll accept this offer in full and final settlement, I will pay you promptly using the bank details you will supply for this purpose.

 

If you fail to accept my offer within 14 days, or you demand any higher amount, my offer will be withdrawn and I will pay you nothing.

 

I will not pay you any admin fees.

 

Yours faithfully,

 

If they try to call you, hang up ! Keep us informed .........

 

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Thank you. Will do letter tomorrow. Will let you know what happens.

 

I have sent Ashbourne a letter last week. I received a reply today. They wrote 'Whilst it is possible to terminate your membership early due to medical reasons, you must provide a letter from your GP verifying that you have been advised not to use the gym for the forseeable future due to medical condition. In the meantime you must continue with your payments until we have received your proof, we do not accept prescriptions or appointment letter. Should you habe any problems, please contact our customer service team on the telephone number....

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Hi Loona,

 

Dear sir or madam,

 

Membership at Boxfit Health Club

 

I refer to your letter of xxdate.

 

As per my last letter to you, my offer to pay is now withdrawn and I will not communicate with you further.

 

Any further demands from you or anyone instructed by you will be referred to Trading Standards and The CMA as formal complaints.

 

Keep us posted so we can give you further support.

 

:-)

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  • 2 weeks later...
Thank you.

 

Hi.

They are now demanding £73.23. And want me to set up direct debit. I'm not doing that. They pester me with calls and texts so I've blocked them on my phone.

What can I do now please.

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Forward their texts to 7726 (spam) on your phones keypad.

 

You can complain to ofcom for the misuse of their telephone network, but personally I'd be hammering Boxfit' omplaints procedure, AND embarassing them on social media too.

 

Keep a diary of the harassment.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Loona,

 

I'd simply ignore the demand for now but, as BBoo says, keep a log of all contact they make.

 

:-)

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  • 2 weeks later...
Had another demand. This time for £96. Do you think I should take it to trading standards?

 

The CMA allege to police this industry, (competition and markets authority)

And fire the same complaint off to TS, yes.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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No response is needed but complain as BBoo suggests, to The CMA and TS

 

:-)

We could do with some help from you

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  • 2 weeks later...
Guest Loona

Hi. Ashbourne are now demanding £166.94 for gym fees. Apparantly this is for outstanding amount for membership. Now threatening a solicitor with legal action.

I have rang Citizens Advice. They asked me to get the terms and conditions from Ashbourne which I am going to do.

When I have looked at complaining to CMA it directs to Citizens Advice.

Edited by Loona
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Ignore AMSL's demand.

 

Keep the complaint to The CMA as brief as you can.

 

See here for complaint letters I drafted for another CAGger recently - http://www.consumeractiongroup.co.uk/forum/showthread.php?424491-Harlands-and-Xercise-4-Less&p=5004672&viewfull=1#post5004672

 

Don't copy the letters but use them for guidance for you own complaints. Post a draft here first if you want it looked over before sending.

 

:-)

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Hi Loona,

 

Ignore the AMSL demand.

 

See letters I drafted for another CAGger here recently - http://www.consumeractiongroup.co.uk/forum/showthread.php?424491-Harlands-and-Xercise-4-Less&p=5004672&viewfull=1#post5004672

 

Don't copy the letters but use them as a guide for your own.

 

Post a draft here before sending if you want so it can be checked over. Keep the complaints as short as possible.

 

:-)

We could do with some help from you

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Thanks !:-)

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Hi Loona,

 

Ignore the AMSL demand.

 

See letters I drafted for another CAGger here recently - http://www.consumeractiongroup.co.uk/forum/showthread.php?424491-Harlands-and-Xercise-4-Less&p=5004672&viewfull=1#post5004672

 

Don't copy the letters but use them as a guide for your own.

 

Post a draft here before sending if you want so it can be checked over. Keep the complaints as short as possible.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Guest Loona

Thank you. Went into the gym yesterday. There looking into over next couple of days. They had no idea what Ashbourne are doing. They may be able to sort it out.

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