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Xercise4Less Cancellations Worry


Determind1
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I joined xercise4less 25/9/14 - 1st payment £9.99 for 12 month contract.

I visited appox 6 times over 2 years.

 

Last payment made 25/05/16 and membership & direct debit cancelled on 26/5/16.

 

 

I was on a 30 day rolling contract.

Membership cancelled due to ill health HHT

I was advised no strenuous activity.

Overall I was happy with the gym provisions but occasionally I was put off by a male cleaner in the women's only area, though I just managed this.

 

1st letter from Harlands

- 3/6/16 unable to collect June instalment due to DD being cancelled; will charge £25:00 admin fee = £34.99 owed due to not contacting them. I had tried on 6/6 & 13 & 14/6/16 but line constantly busy.

 

Eventually I spoke with someone at Harlands and they said they couldn't help as they are a third party and to speak with the Manager to say I was misinformed about the process!

 

I contacted the Manager at Xercise4less who informed me that my membership had not been cancelled and I needed a W number.

I told him that I received an e-mail on 26/5/16 confirming that my request to cancel was submitted to Harlands and it included my W number that had been provided to me by the gym who advised me to cancel.

 

 

He passed me on to the helpline who told me I owed for several months and administration fees because I cancelled my DD and I shouldn't have.

 

 

The membership cancellation form would not submit to Xercise4less without me ticking that I shouldn't cancel my DD not must not.

 

Letters received from CRS

- Credit Resolutions Services

- I contacted them and apparently they have nothing to do with cancellations and that I need to go through Harlands.

 

I contacted MRP Cancellations in August who, thanked me for my e-mail and said they were looking into my enquiry.

However could not locate my membership at first and requested further details, which I forwarded!

 

 

When they finally did I received an e-mail from ICS Customer Service saying we have no input onto cancellations, it is not our fault your membership is not cancelled .

 

I've now received a letter from CRS threatening 2 courses of action

1. Legal Action and

2. Outsourcing the debt to another company. Apparently I owe £171.47.

 

What do I do?

I've contacted head office for xercise4less, Harlands, the support ine, head of cancellations, CRS. I am so confused.

 

I've spent so much time on this I feel I should be charging them as its time away from working on gaining another work contract. Any help or advice would be much appreciated.

 

Thanks

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time to ignore them all

they don't do court

 

 

just remember

a DCA is NOT A BAILIFF.

 

 

nothing they can do to you.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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cause that's all they can do

 

 

a DCA is NOT A BAILIFF

no legal powers to do anything!!

bar the above

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for your advice, it just feels weird ignoring what appears to be very official letters. I guess I just wait then. I'll keep CAG updated. I have friends and relatives who are having similar problems and some have just paid a settlement to stop the letters usually fifty pounds.

 

Thanks Again

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Mugs!!

If at most people might owe one month

 

The penalty fees are unlawfulnunder FCA rules

 

Read some threads here

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Determind and welcome to CAG

 

Firstly, Harlands/CRS have no authority and they cannot compel you to do what they say. They will not affect your CRA file and they do not generally take court action.

 

Regardless of the health issue, you had to give a month's notice when cancelling.

 

If you gave notice to cancel on 26/5/16, you should have made the final pay't you owed on or around 25/6/16.

 

There are many example letters here that you could use but this one here will do the job for you - http://www.consumeractiongroup.co.uk/forum/showthread.php?445378-Harlands-Xercise4less&p=4732307&viewfull=1#post4732307

 

Adapt it to reflect your own case but keep it as short and simple as possible.

 

Send your letter to Harlands (not CRS) and get a free Certificate of Posting from the PO when you send it.

 

Do NOT even think of responding to Harlands/CRS demands for you to call them. They're a bunch of chancers and, once you've offered to pay them what you owe, you need do no more (because they're too greedy to accept your reasonable offer).

 

If you want to put your draft letter here for checking before you send it, please do so and I'll check it later.

 

:-)

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