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    • Much appreciated for the ammendment. The snottier the better right!   What I am assuming is that this response is to be posted to Gladstones? However, I am seeing some users sending this as an email instead, which is a little confusing.  If we're happy with this response, what would you suggest is the best way to send it over to them (post/email), and is there anything additional I could include (if necessary)?  Thanks again! 
    • Hi I've read through other threads to better inform me of the process from here onwards. When I put in the MoneyClaim it gave me a claim number and it currently says to wait for the defendant to respond, they have until 7 August.   It seems their most likely action is to extend that a further 14 days to about 21 August - this hasn't happened yet, of course, as it is only 27 July but I'm anticipating that may be the case. when the expected defence action is taken by EVRi I will need to submit DQ with these responses A1 - no mediation B - my contact details C1 - yes to the small claims track D1 - No.  If No please state why.  I believe the defence will provide some rebuttal to the particulars of claim and so I need to include details as to why the claim requires a hearing.  Is there some certain templated text I can include here or will it vary depending on what the defendant comes back with? I see on the form it mentions the following: Relevant reasons include that there are factual disputes which will need the judge to hear from witnesses directly or the issues are so complex they need to be argued orally.  Hoping to reach out to see what may be the most effective statements for D1 reasoning. E1-5 are pretty straightforward. I want to get ahead of things and be ready to take the next step so I appreciate what advice you may have about the DQ.   Thanks!  
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dreams TV Bed Out of Warranty Issue - Homeserve Furniture Repairs Issue


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Hello there, New user to the forum but hoping i can get some help.

 

I bought a dreams Barcelona TV Bed 2 years ago.

Bed was fine and working until approximately 3 months ago when the TV raising mechanism stopped working.

 

Upon calling Dreams CS they instructed me to get in touch with Homeserve Furniture Repairs and have them come and assess the issue.

Last week i had the technician come to my house and assess that the motor which raises the TV is no longer working and that they would send me a quote for the part and installation within the next few days.

 

Today, i receive a letter stating that HFR can't obtain the part from dreams, but i'm welcome to speak to Dreams directly to try and get the part and at which point they can come and install for a cost etc.

I've spoken with HFR and they have told me that Dreams do not supply them with parts at all - Whats the point of using them then???

 

I have spoken with Dreams this morning and sent them a copy of the letter as I want to know what my next step is in rectifying the issue with my bed.

 

As HFR have labelled the problem as an out of warranty issue, and it appears Dreams no longer sell this particular bed model, is this any recourse i have to getting this issue resolved?

 

Thanks in advance.

 

Tony

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Hi Tony

 

Thanks for coming to CAG... Have HFR advised specific part numbers etc for the motor?

I would expect something like this to last much longer than just 2 years.

 

How much use did you get out of the TV Motor?

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Hi

No hfr haven't provided part numbers as dreams won't give them the details.

 

Reasonable use but not excessive. Was only using it when football was on really and the wife didn't want to watch.

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So youd fall under the Sales Of Goods Act...

Durability is a requirement to a certain extent.

 

A part like that shouldnt be discontinued after so little time (Motor Especial'y)

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Store are generally Sales based, so calling is a good idea.

 

Record the call, be reasonable. Tell them that you want this resolved. But read up on SOGA for issues relating outside of Warranty etc

You always have the option of raising a complaint too.

 

See what they say once or twice...

 

You may have to prove it wasnt your doing that it failed. But you can get an independent person to look over it.

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Yes TV came with it

Annoying that I can't get TV up as every month this goes by, I still have sky multi room switched on in that room, basically redundant.

 

What are my options for getting this sorted then? Open to suggestions

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A few posts up I suggested reading the Sales Of Goods Act on durability and faults...

Also suggested contacting them and recording the call...

 

See what answer they give.

 

Come back to us after and we can go from there.

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