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Found 7 results

  1. Hello there, New user to the forum but hoping i can get some help. I bought a dreams Barcelona TV Bed 2 years ago. Bed was fine and working until approximately 3 months ago when the TV raising mechanism stopped working. Upon calling Dreams CS they instructed me to get in touch with Homeserve Furniture Repairs and have them come and assess the issue. Last week i had the technician come to my house and assess that the motor which raises the TV is no longer working and that they would send me a quote for the part and installation within the next few days. Today, i receive a let
  2. Hi, I am new user, I need some help with dreams who are refusing to repair my bed. I purchased a Titanium tv bed from dreams i have complain to the shop that the mattress doesn't fitted the bed and my pillows keep falling down the back of the bed i was told this so i can change the bedding. However, last month the slats broken at the end of the bed and side rail broken contacted dreams they sent out an independent assessor who couldn't even lift the mattress up off the bed my husband had to help him took a couple of pictures and send a l
  3. Hello All, I wonder if you can help. I bought a bed from Dreams 2 years ago. It's an ottoman style bed and the pistons have failed twice in the past. The second time they failed Dreams sent an independent assessor to see if the bed was faulty and he told me the mattress I had been sold was too heavy for the pistons and that's why they kept failing. He said that as I had been sent the regular pistons by Dreams for him to fit he would fit them that day but that if they failed again to ask for the heavy duty pistons which would be better and last. The pistons failed again last mon
  4. I recently bought a mattress from Dreams. I suffer with a bad back so getting it right is really important for me. I was reassured that should the mattress not be comfortable, I could have a 'comfort exchange' for another mattress if I requested this within 40 days. Unfortunately the mattress was way too hard and I requested an exchange. When i tried the 2nd mattress in the shop, I was reassured more than once by more than one member of staff that should it not be right, I could exchange again. So far so good. A few days after I got the new mattress I realised it was too sof
  5. I went into our local Dreams store with my husband on December 29th 2012 as we needed a new bed. I'm disabled & a wheelchair user, so I thought an adjustable bed would be the way to go. With the help of the assistant we picked out the bed, placed the order and picked up some bedding to go with it. The finance was arranged and we paid a large deposit. We were told that the bed should be with us by the end of January. The following day, as we had found the bedding cheaper elsewhere, we returned it to the shop and also asked if we could amend our order so we could
  6. More than 90 stores to close – but 171 shops and 1,675 jobs are being saved in pre-pack administration by owners of rival ScS Dreams, Britain's biggest beds retailer, has collapsed into administration with the loss of 400 jobs.More than 90 of its stores will be closed, but the remaining 171 shops, and 1,675 jobs, are being saved due to a £35m pre-pack administration with the owners of the rival bed and sofa company, ScS. The collapse of Dreams brings the total number of job losses in the retail sector to about 6,000 since the start of the year at failed firms including HMV, Jessops, Repub
  7. Hi all,Hoping somebody may have some experience in dealing with dreams.I have had a Zen Refresh Mattress with a memory foam topper for about 7 weeks now and one side there is a horrible dip and it is very uncomfortable to sleep on at the moment. It basically does not return to shape.Dreams sent somebody around to look at it and he said that is normal and that you have to allow for dips of 3.5cm and this dip was only 2.5cm so it was withing the threshold and therefore nothing to repair.Problem is it is very uncomfortable and who decides these thresholds? What options do I have? Is it worth purs
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