What gives British Gas the Right!!!

[nottslad]

I'm glad things look to be sorted for you Barbs.

 

If I were in your position I would just follow this up with an email to BG asking them to check their records of attempts to read the meter;

even if they only came twice a year the accuracy would be greatly improved.

 

 

Who knows it may come to light that they haven't got a meter reader appointed, which can happen

 

I know it's annoying to provide reads, but it would be a good idea to try and provide them with reads, even twice a year would be better than nothing

 

Is the electric being read using the smart meter or are they estimating that as well? If they're estimating then they need to sort this out.

 

As the other guys have said, have a look around to see if you could get a better deal elsewhere

- have you heard about collective switching?

 

 

I just switched using one of these schemes and got a great deal

- they're often cheaper than what's available elsewhere on the market

[BarbsMJ]

My Electric is on smart meter from British Gas so its not estimated but they have sent a meter reader round as well but do not do the gas as the same time - very strange

[dx100uk]

they have to , to check for tampering.

 

 

dx

[nottslad]

the gas and electricity meter reading is most likely contracted out to two different companies, hence them not reading both at the same time.

 

Very annoying.

[ericsbrother]

I would leave BG, they will be in touch quick enough when they get the letter from the new company. You then have time to change your mind if they agree to see sense. However, BG are the second worst supplier as far as customer service goes but most of the big ones are poor so it depends what can and does go wrong at your property as to how this affects you.

Leaving is the only way they will sit up and take notice and they have a dedicated retentions team to beg you to stay. Check with a comparison site how much you are currently paying and waht you could pay elsewhere. Even BG probably has a lower tarfiff it can offer you to keep you with them but doing nothing is never the right choice.