Can someone help me please??

[meg&mog]

Hi All

 

Does anyone know an email address or letter address which is the best to send my complaint about the CSA to?

 

I have been messed around by the csa for years the last one being the worse and I've had enough now I keep being lied to you can never talk to the same person twice they lie for fun they update the notes on thier system regarding your telephone call with nothing that was actually said it's horrendous

 

I've not recieved a payment since August last year and this is on a case with a attachment of earnings they told me the other child on his case (there are 2 mine and one other) the other parent has been overpaid they say this is why my payments have stopped even though he owes me over £4000 in arrears everytime I ring I am told different stories now they are telling me they have to get in touch with the tax office to find out where he works they know where he works it's on thier system

 

Believe me this is not all that's happened just a brief outline any help you can offer would be great

 

Thanks again

[Conniff]

This sounds like one for your MP - http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?438-Members-of-Parliament-contact-details-1.6.2015-including-Twitter

[meg&mog]

Thanks Conniff

 

Sorry to sound thick would this be my local MP or someone higher? Thanks

[Conniff]

If you mean by local your councillor, you can also drop him/her a line but I was thinking the top, your Westminster MP.

 

 

Or take a look in - https://no1forum.co.uk/forum/politics-europe/members-of-parliament/2467-mps

[meg&mog]

Ok great thank you again

[meg&mog]

Hi

 

Just one more question

 

Is it possible to SAR (subject access request) the CSA?

 

Thanks

[antone]

Yes, it is possible. I'm struggling to find an up to date address to send it to, though. This form appears to be current - you may wish to call the number shown at the top of the form to ask for the correct postal address.

[meg&mog]

Hi Antone

 

Thanks so much for your reply

 

sorry to be thick but I am right in thinking you send the £10 fee?

 

I have rang these today and still they have not heard from the employers and still they have done nothing I am going to see if I can find someone to email first see where that gets me if not I will involve my MP

 

Thanks again

[antone]

I'm not 100% sure about the fee - the DWP, for example, doesn't actually charge for a SAR. I would probably send it just to be safe.

[citizenB]

I have been reading your first post again and see that you mention that notes made by the CSA do not seem to have any bearing on the actual conversation.

 

I realise it is a question of time - however, I have always found that once you have spoken to someone on the phone, it is a good idea to fire off an email or letter which says something along the lines of..

 

Dear Sir or Madam,

 

In respect of the telephone conversation I had to day with XX , below is my understanding of the outcome of that call..

 

My query/complaint was.... .

Your Representative has said.....

 

I look forward to hearing from you if my understanding in anyway differs from yours.

 

etc.

 

If you email - then obtain a read/receipt

If you snail mail, then obtain a free proof of posting.

 

Unless you have recorded your call with them and keep those records, then you are always going to be at the mercy of what they add to their notes their end and it will be a situation of he said/she said !

[meg&mog]

Hi Citizen B

 

Thanks for reply you are right I will certainly be doing that in future but up to now I haven't stupid I know I am hoping when I SAR them the notes I receive will pretty much tally up with what I have been saying big hope I know but I will keep you all updated

 

Thanks again

[citizenB]

Not stupid at all, we genuinely believe that those we speak to on the phone will record conversations accurately - sadly they dont

 

 

Look forward to updates

[meg&mog]

Thanks again citizen B

 

I was wondering the only address I can find is a free post Wolverhampton address post handling site B As SAR,s should usually go recorded any idea what I should do?

 

Thanks again guys

[andie_303]

I am due to see my MP next week about the spectacular failure that is the CSA, my ex partner owes of £5,000 and despite being caught working 3 times when he claims not to be their penalty is zero! I've just received a schedule of payment for £2.45 a month to pay off the arrears - they have said receiving any payment is better than nothing!! My son would have to live the next 170 years just to wipe out the arrears let alone the current award he's not paying!!

 

Good luck with your quest.

[meg&mog]

I am due to see my MP next week about the spectacular failure that is the CSA, my ex partner owes of £5,000 and despite being caught working 3 times when he claims not to be their penalty is zero! I've just received a schedule of payment for £2.45 a month to pay off the arrears - they have said receiving any payment is better than nothing!! My son would have to live the next 170 years just to wipe out the arrears let alone the current award he's not paying!!

 

Good luck with your quest.

 

Oh my god!! I am so sorry you are dealing with this rubbish too but kind of glad I am not alone it's a joke the system stinks please let me know how you get on with your MP I have a suspicion I will be booking in with mine too in the not too distant future

 

All the best to you

[citizenB]

Thanks again citizen B

 

I was wondering the only address I can find is a free post Wolverhampton address post handling site B As SAR,s should usually go recorded any idea what I should do?

 

Thanks again guys

 

I will ask for you.

[citizenB]

Ah, I see in post # 7 Antone has provided you with a form link that contains a telephone number - have you rung that ?

[meg&mog]

Ah, I see in post # 7 Antone has provided you with a form link that contains a telephone number - have you rung that ?

 

Ahh yes I forgot about that bit I printed the form out and filled it in I will ring in the morning Sorry thank you again

[citizenB]

[pmduk69]

In practice, the CSA, as part of the DWP doesn't charge the £10 SAR fee. Phone calls are recorded and routinely listened to, by either line management and/or the complaints team, if there is a dispute over what was stated during the call.

[meg&mog]

Hi all

 

Not posted for a while had a few other things to sort out as well as trying to sort this....I recieved my SAR paperwork all was ok couldn't really use it for anything but they know I have it now was hoping stupidly that would be enough

 

The complaints dept of CSA looked into my case and unbelievably tried to tell me the payments had stopped because they had to look into my complaint so I was being blamed for the delay....I still haven't received a payment in August it will be a year since the payments stopped my daughter has left college and started work so now it is an arrears only case they sorted out so they said all the overpayment with the other parent and I was told I would recieve £220 per month to pay off the over £4000 in arrears he owes the first payment was as before attachment of earnings should have been collected from his wages at the end of April to be paid to csa by 19th may then passed on to me I have rang this morning they have recieved no payment and nothing has been done about it

 

I am livid I am currently waiting for them to ring me back after "looking into my case" so annoyed they have told me several times my payments shouldn't have stopped or at least the monthly payment without arrears shouldn't have stopped but yet they did last August and never started up again I will message again when and if I recieve this call back

 

Thanks guys