Cancelling a service

[John333]

Could not see a forum for this, please move if needed

 

We got a quote yesterday for a carp et cleaning service (Northern England). It came it at £295 for the 3 bedroom house. We thought this was a lot but said okay. However, on reflection we thought it wasn't worth it as we will be replacing all the carpets anyway (its a new house). And further they were in worse condition than we though (smelt of animal urine). So we have hired a skip and will remove them.

 

We then cancelled first thing this morning. The appointment is for tomorrow morning. However, I just got a missed call and he doesn't sound happy.

 

What are my rights?

 

Thanks

[obiter dictum]

You cancelled the service within the 14 days cooling off period

(Consumer contracts regulations)

 

Less than 24 hours after the event to cancel is more than reasonable

 

Not really a lot they can do about it being a service contract unless you agreed in store and signed on the dotted line

[John333]

Yes that's what I thought. Its a shame if he could have been doing other work, but I guess its an occupational hazard and we did let him know as soon as we knew.

[sgtbush]

How did you contact the company? By phone, email, or did you go to their premises ie shop etc for the quote, if you went to them at a shop or office you don't get a 14 day cooling off period. If you did it solely by phone, email internet then you do

[obiter dictum]

All contracts are verbal, from the Latin "verbum" meaning "words" whether written or spoken. A contract that is not in written form therefore is oral.

 

Even if the agreement was done face to face on business premises the customer will still need to be given an invoice or contract stipulating the service to be carried out with any Non-cancellable terms for any oral agreement to be enforceable

 

A caveat such as "This service agreement is Non-cancellable"

 

I got stung many years ago with welcome finance and a Non=Cancellable finance agreement as it was signed on trade premises

[sgtbush]

Also I do belive your going away from the op point he had a quote.. Whether written or verbal. The point is where did this happen for the 14 day cooling off period to apply