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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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Home Retail Group Fiasco


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Hi,

 

The other year I was continuously 'locked out' of my Argos/ Home Retail Group account. Unfortunately I had to have emergency spinal neurosurgery so had other more important things on my mind. During my recovery I wrote to them several times explaining the scenario...I was on sick pay with a protracted recovery time.

 

Home Retail Group initially ignored me, sent me demands, lost 3 income/outgoings finance forms. Then attempted to charge me a whole years interest for a card that due to being locked out I was unable to access.

 

So, to cut a long story short, the FOS found in my favour, made them refund the interest, and left us to arrange a reasonable payment. Fair enough from my perspective.

However...that was last December. I'm back in work, but in a reduced capacity.....worse off financially.

 

I have now written 4 times offering a very reasonable payment. All I get in response is 'please contact us by writing to make a re-payment offer'. Erm I have 4 times. SO that is the never ending saga.

 

However....having spinal cord damage, and hence mobility issues I rely on my car for everything, including getting to work. I need new tyres. So I tried to pay monthly via a tyre company. I figured taking the hit of the interest over a year was preferable to shelling out all in one go. I was turned down.

 

Now despite a few wrangles with unscrupulous companies (usually due to them messing things up) I've always had a very good credit rating. Always good when checked via experian etc. I have never ever had any issues with obtaining credit.

 

Checking my credit file for the first time since before my big operation, I find out I have a poor credit score wholly due to Home Retail Group issuing endless defaults.

They issued defaults when I couldn't access my account(FOS ruled in my favour) and also for every month since last December when I have been asking them to sort the payment out and send a direct debit form.

 

I've written today asking them to redact these alleged defaults.

However...knowing Home Retail Group the letter will be ignored or they'll pretend it didn't arrive.....as with seven previous written communications sent to them.

 

What I could do with is the email address of Home Retail Groups head of complaints.

Anyone have this?

Any other ideas?

 

I'm now looking at driving to work in the North with almost bald tyres due to Home Retail Group sabotaging my credit rating. I can't walk very far, so if I get stuck in the snow I'm stuffed.

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No no no .... They will have issued just one default... Its just how they report it on the CRA Files so you dont need to worry.

Your score should not be taken as concrete.

 

 

Drop him an email. FYI, Argos is obliged to report correct information to the CRAs. If an account has defaulted etc then sadly it may be very difficult to get it removed from your CRA.

 

We could do with some help from you.

 

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Should they have issued a default when the account was in dispute and under investigation by the FOS?

 

Tried him before. Didn't work.

The other contact that did try to resolve issues is on leave until the end of the month. Unfortunately, as I said, despite my efforts the continued incompetence of the complaint handlers has delayed any resolution by 8 months at least. Not sure why trying to pay is proving so fruitless.

 

Only default I have is from Home Retail Group. Surprised it has had such a catastrophic effect on my credit rating!

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No no no .... They will have issued just one default... Its just how they report it on the CRA Files so you dont need to worry.

Your score should not be taken as concrete.

 

 

 

Drop him an email. FYI, Argos is obliged to report correct information to the CRAs. If an account has defaulted etc then sadly it may be very difficult to get it removed from your CRA.

 

PS It is due to Home retail Group that I defaulted as I have been unable to get a written response from them for almost a year! So in reality they issue me defaults because they have been unable confirm my payment and set up a direct debit.

Only so many times you can write the same letter to the same company saying please can I pay and please can you send me a direct debit form!!!

 

Profoundly ironic that I'm having to chase these incompetent jokers trying to pay!

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