Vodaphone Problems #11317451

[pecky1]

In December last year my partners mother decided to she didn't want her phone any more as she didn't use it that much so her son decided to take over the number this was done over the phone her account was cancelled and paid up as she had a new phone it was all paid off and received a letter saying the account was closed, partner received letter stating that he had taken over the number

 

Since then he has been paying £48.50 a month seeing as he never uses the internet and has used his own phone not from vodaphone he rang up to get his bill reduced since then this is where it starts

 

Have spent hours on the phone to them they keep on about his mothers contract well it closed have letter to prove that then its well you should have had a new contract for him so we were sent to the local shop 3 times by Vodaphone with promises of a phone call in the store to sort out with adviser did it happen no. have been promised numerious calls back never happen

 

I have a PHOTO SHOT of the live chat telling him that when his mothers contract was cancelled he should have been given a new contract it just goes on and on.

 

Now have been told that when you take over the number you take over the contract at no time was he told this on the phone they are saying that he is paying for his mothers phone but the account was closed and payed in full just gets worse going around in circles so he had to pay £48.50 month until December 2016 that is a lot of money to be paying.

He has never signed anything so how can this contract be binding have letters saying he only took over the number

 

Wrote to head office totally waste of time cant cancel as will cost him money

have sent hours trying to sort this on the phone any one help please

Edited September 3, 2015 by citizenB

[pecky1]

any one help on this one please

[pecky1]

trying to get on the link so I can get a ref no for this post so lee will have a look but cant find it

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**

 

Follow the instructions in the link above and one of the CAG Vodafone reps will look in on you to see if they can help.

 

You will receive a reference code which you should post in this thread in order for the Rep to be able to help.

 

Here you go, pecky

[silverfox1961]

Hi

So, Vodafone screw up and don't do anything to make it right.

 

Your mums contract had ended so there was no need for a new contract to be opened. As it is, a new lower priced contract may have been offered or the opportunity to go PAYG, not the 48.50 they were demanding.

 

Let Lee have a look and see what can be done but as far as I can see, they have made a right pigs ear of this.

[pecky1]

Thank you for your answers hopefully Lee will come along and look at this for me

[silverfox1961]

Thank you for your answers hopefully Lee will come along and look at this for me

 

Once you have used the link provided above and emailed VF, you should get an automated reply number. Post that number here and one of the site team will add it to the title of this thread, ensuring that it is easier to find.

[pecky1]

Having trouble doing this on the site but will try again

Thanks

Pecky1

[silverfox1961]

http://www.vodafone.co.uk/contact-form/index.htm

 

See if that helps

[pecky1]

Thank you have got in on that form and completed it

Thanks Again

Pecky 1

[pecky1]

Ref no is WRT135#11317451 don't know how to put this in my heading

[silverfox1961]

Ref no is WRT135#11317451 don't know how to put this in my heading

That's because you can't! Only us higher mortals can do this

 

Done for you.

[pecky1]

lol thank you

[pecky1]

Well today had txt from Vodaphone bill gone up from £48.50 to £50 a month and it goes on and on !!!!!!!!!

[pecky1]

Just an update Lee has been in contact which I would like to thank him for and is looking in to this so will give you an update when I know more

Thanks for everyone for your help