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Massive Santander Charges


MidgetInABikini
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Hi

 

I had a Santander account a few years ago. I stopped using the account in 2012 at a zero balance and notified them of such an action in branch. They said they'd keep it open for me unless I chose to close it.

 

Fast-forward to today and I have accrued thousands of pounds of bank charges as the account was 'under-funded'. £5 a day was added in debt and this happened for two years. We even, now I know stupidly, paid off a lot of these charges - and that's all they were, bank charges, not a single penny was for any purchase of mine.

 

This totals £2500. I attempted to notify them by writing, phone and in branch that I felt these charges were unfair and asked for the account to be closed. They wouldn't do it until the balance was zero.

 

Finally, last year, they agreed to cease the £5 a day charge and I stopped paying them. I now have debt collectors letters for the final £1k-ish.

 

That's £3500. Would anyone be kind enough to give me a step-by-step guide to reclaiming with template letters, etc? I've recently been made redundant and cannot even claim JSA as, working on a zero hours contract for the past three years, apparently I've not made enough NI contributions.

 

Thanks for any help.

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Hi MidgetInABikini why would you want to reclaim unfair charges ? You have suffered no loss...you can ignore the DCA.

 

Have they defaulted your credit file for this debt?

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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What does credit file show?

Noodle is free

Do you have all the statements if not SAR to Santander'

 

You will have to make a formal complaint to them and probbly follow it on to court

There IS A loss as your credit file will be marked

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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£2.5k approx. has been paid back.

 

Ah it wasn't clear from your initial post that you were paying the debt back.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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I'm having trouble finding an up to date address for Santander. Can anyone help please for the sending of the SAR?

 

I'd think starting here should get a response.

 

Santander Data Controller

2 TRITON SQUARE

REGENT'S PLACE

LONDON

NW1 3AN

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

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If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 1 month later...

I've had my letter and cheque returned to me as I left the payee blank on the cheque.

 

Any idea of who the cheque should be made out to? Is 'Santander' appropriate?

 

Anyone done this before?

I'd think starting here should get a response.

 

Santander Data Controller

2 TRITON SQUARE

REGENT'S PLACE

LONDON

NW1 3AN

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Hi,

 

Yes if that's the only issue they have with it, Santander should suffice.

A £10 postal order would also do.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 4 months later...

I had similar trouble with HSBC and just wouldn't pay them, it was ridiculous the way their charges mounted.

OK it spoils your credit file but I sill determined I wasn't oing to pay.

Personally if I needed a loan in future I'd then sort of try and cross that bridge when I came to it in he future.

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