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    • Good evening, so not a good weekend reviewing paperwork -- I have lost some proofs of postage.. also, although not provided at CCA, they have now supplied a DN in their WS, please see scan of claimants WS (without statements) Document with tick boxes as signatures doesn't look like an agreement and is split across pages. Documents have been stapled and copied multiple times looking at the top left of them. Aside from that, having read other threads, I suspect they have everything? appreciate your input please Sorry for heavy redactions, I noticed the paperwork was see-through LinkHalifaxCC1.compressed.pdf
    • Received a final demand today Final demand.pdf
    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
    • Only trying to help.  Ain't being nasty.  Some
    • Hi folks, I've just found previous documentation. I thought it had gone missing. I'd forgotten that I did appeal it through POPLA but I can't find the thread on here that, I assume, I posted for help. Appeal letter is dated 27/10/2020 with a rejection. I genuinely had forgotten about this so apologies for misleading you. A lot has happened in the years since the ticket was issued. We closed down a couple of businesses and moved to the opposite end of the country to retire. The documents I have are scanned copies. I no longer have the originals. The NTK is also in there. If there's anything you'd like to see, please let me know and I'll post them, although it probably won't be until tomorrow now, but I'll be looking in on this page tonight. Thank you for the responses so far
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Up, up and away! Against the RBoS


Wardle32
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Hi all,

 

Well, I'm over the first hurdle- I've just got the gargantuan pile of statements back from the RBoS (within a week!) following the Standard letter from the archives.

 

A couple of queries so far:

 

1) I got a letter a couple of days before the statements acknowledging receipt etc but they must be well aware of the work being done here as they put in a couple of paragraphs about 'charges being part of our agreement with you' to try and stop me before I've begun! Not a chance.

 

2) although I've got the statements themselves there isn't a copy of any notes that were put on the system in relation to these. Has everyone else had these notes supplied? I have had several 'run-ins' with the bank over the years and I think there may be some notes on there that are subjective rather than objective and, therefore, will probably help my case.

 

3) I know that there's a section in the FAQ about what you can and can't claim back, so that's where I'm heading next. The only thing I'm really un-sure of is the charges I get against my overdraft each month- there are 2 things I'm charged for- 'Interest' and 'Charges'- as these both vary month to month I presume the Interest is un-claimable but the charges are dependant on how often I've exceeded the overdraft limit etc and therefore claimable- is this correct?

 

That's about it for now- it's down to a prolonged game of 'spot the charge' whilst going through my trees-worth of statements.

 

I'll keep you informed on how I get along

Thanks

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Hello Wardle.

 

I am asking for all charges, plus any interest, as my overdraft should be interest free, so interest is only charged when I am unauthorised borrowing, which is predominantly because of borrowing. we sent the SAR last Thursday, so I am hoping that it will be there when I get home. although there's no one there to accept it, and I don't think it will go through the letter box!!

Good luck

 

iPeach

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Regarding the notes, this might be of help. Something that I said to Credit Management at the RBoS was taken to mean that I wanted access to everything that they had stored about me. As a result I have ended up with loads of notes about phone conversations and the like. This may have been helped by them apparently losing the SAR letter, so not being sure exactly what I wanted. But it seems, if you ask for it, you can get it.

Prelim letter sent to RBoS 8/8/06 letter passed to another department...and Tommy fob off arrived

LBA sent 29/8/06 £2646.64 claimed - no reply

Claim entered 26/09/06 £2716 + interest. Not acknowledged so Judgment requested 17/10/06

Judgment in default 28/10/06:lol:

Cheque finally arrived 24/11/06, ring Group Litigation on a daily basis - you know it makes sense...:D

GE Money prelims sent for ERCs and charges on 2 accounts 18/10/06

LBAs on 2 accounts sent 5/11/2006

 

2nd claim against RBoS in 10/11/06, with threat of compounded contractual interest, c'mon now, concentrate...

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Right- I've been through the statemtnts (although they've missed off the last years worth of one acc- which is where I've received the most charges!) so I'll have to chase them for that- they've also sent nearly 200 pages of statement twice. Not sure what happened there either.

 

So far, however, it's looking like it'll be in excess of £4G- which will be nice. I'm currently going between joy at the amount I'm going to get back and anger that I've given them so much over the last 6 years.

 

Anyway- I'm still not 100% sure that everything I'm claiming for is legit. I'm a 'Royalties Premiere' customer- does this mean I can't claim back my monthly charges? The one thing that makes me think I can is that they do seem to vary month to month (from £5 up to £40). Does anyone have any experience of claiming these back? Is there a £5 minimum that covers the cost of the Royalites Premiere?

 

Also, I've come across some really large charges- regularly £60 for 'Referral Charges' does anyone know what these relate to?

 

Looking forward to sending this off- I feel no guilt with doing this whatsoever as they have been terrible to deal with over- it's been purre laziness that I haven't changed bank sooner!

 

Thanks

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Hi Wardle,

 

I don't think you can claim back the royalties charges, as they are considered payment for additional benefits, such as free travel insurance or the ilk, sort of like a membership fee!

 

I am currently trying to get to the bottom of the referral fees, as they appear several times in my statements, but with no reference to why they are there. I think they are an additional maintenance charge for a "bad month" although they don't seem to fit any particular pattern! If I can find out any more I'll pm you!

 

Good luck

iPeach

 

xx

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Thanks iPeach,

 

I've been looking at these carefully over the weekend and they've been quite clever- they've only applied the one charge each month but they've included the fee for being a 'Royalties' customer and any 'bad behaviour' charges in the one- so I'm having to go through and subtract the 'Fee' from each charge for each month. Bit of a pain but ait's better than just saying that it's not claimable.

 

As for the Referral Charges- there is no way that that can be a justifiable cost- so they're definitely getting claimed!

 

Anyone got any experience of climing part of a charge back from a bank???

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Just spoken to Joyce Tudor (whose name was on the original acknowledgment letter for the request for statements) and she has said that 'Referral Charges' could be for not paying DD's, going overdrawn etc- in other words it's RBoS's terminology for extra bank charges and are therefore claimable.

 

I also asked about the notes to accompany the charges (as they were missing) and she said I'd need to conact a manager in Cust Relations- would I like a name and address? Of course I would- guess who's it was: good ol' Tommy MaClean!

 

I'll let you know what happens next...

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so just so we are all clear,

 

Occasionally, and whenever they feel like it, RBoS has been levying additional charges to accounts the month following unpaid items.

 

These are in addition to the fine levied at the time and are a second charge on a single item.

 

????!!!:eek::confused: :o

 

Niiiiiiiiiice.

 

and they wonder why we are annoyed!!

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Hi there,

just to let you know a refferal fee is charged when the bank pays something for you when you have insuffuicient items in your account. When you go overdrawn by £25 or more this is when rbs will charge you £30 for each direct debit payed when you are overdrawn along with a lovely maintenance charge of £28. I know because they do this on a regular basis to me!!!!!! Good luck

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That's terrible!

 

It's like robbing someone and then charging them 'Thief Tax'.

 

Like I said in an earlier post- I'm torn between chuffed with the amount I'm re-claiming and angry at the amount that I've paid them!

 

The amount I'm claiming is roughly the same as my overdraft with them. So if I didn't have that, I wouldn't have got the charges, so I wouldn't have got into debt, but then I wouldn't be able to claim it back...

 

Help, I've got myself in a paradox!:o

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Found this link about the varying charges from RBoS - basicaly- they do merge the Royalties Charge (un-claimable) with excess use charges (claimable).

 

This is kind of what I was building up to do- but T4FF has done it for me- thanks- and useful to anyone else considering the same:

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/42749-bit-help-you-rbos.html

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Just done as advised and gone through all my copy statements checking the top for the name of acc (eg'Royalties PRemiere; Royalties Gold') but for one of my statements it just says 'Royalties Account' for every statement. Does anyone recognise this as a specific acc and know what the agreed monthly charge (if any) applies.

 

thanks

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  • 4 weeks later...

Long time, no write.

 

It took ages for me to work out what the charges I should re-claim were. I ended up adding acouple of columns to the spreadsheet showing what the monthly charges for my various Royalties accounts were and subtracting this. The final figures is about £3700- I was going to not bother trying to split out the payments but I'm glad I did- it's added about £1000 to the overall claim!

 

I sent the letter on 1st Dec (makes it easier to track timescales!) and am just waiting for a response. Having read a few other posts, I'm not confident of a quick resolution (pity- Jan's going to be a long month).

 

I'm slightly nervous of contacting them now for normal, everyday stuff (I need a new card- Christams has given it a bit of a bashing) but I keep reminding myself that it's them that should be sheepish.

 

I'll let you know how I get on

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  • 3 weeks later...

I'm on the same kind of time track as you. Getting concerned now as I've had no acknowledgment at all to my LBA (sent on 6 Dec 06, stipulating a 14 day reply period.)

 

Does anyone have a fax number or valid email address for the RBS Customer Relations Unit in Edinburgh?

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What you have to bear in mind is the added media exposure over the last few months has no doubt had a drastic increase to the number of people making claims, the current timescales are probably less achievable now than they were six months ago.

 

On top of that, you are going through your process at an awkward time with Christmas around - people on holiday, bank holidays and critically the post being up in the air around this time. RBS are (from my experience and also from reading others) good at responding in general. If you have deadlines like the 28th December, it's obviously going to be difficult to achieve these when half of your 14 days falls within the christmas period and christmas post. I'm not surprised that many people are having problems at this time!

 

It's a difficult call really. I know these banks don't really justify giving them any leeway considering the way they treat us but if it were me I would allow them some time to catch up. You might have a different opinion to me, but I would much prefer them to settle without me having to make a court claim. With HBOS, I sent them a letter around 21 days after sending my LBA (already 6 days over deadline) informing them that in 7 days time I would be filing my court proceedings (therefore giving them a total of 28 days in total to respond to my LBA) and sure enough they settled. You can read up on it from the link in my sig.

 

At this point, I guess it's a judgement call, you can either send them a reminder and give them an extended deadline (but your one and only extension), if you are good on the phone ring them and chase your response or continue to the next stage and make a court claim.

 

Don't panic, you are still on track whatever you do.

  • Haha 1

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Thanks T4ff- however, I disagree about the court claim- I DO want to make one for several reasons:

 

1. the more cases against a bank, the more likely they are to make some changes to their charges- I don't want them to hide away in un-recorded settlements.

2. Once it goes to a claim it adds the 8% interest - which for me adds about £800. This is obviously a good thing for me financially, but also puts them under the same pressures that they put us under.

 

However, I do acknowedge that it's a busy time of the year and, despite the fact that they've happily charged me £60 referral charges in the week before Christmas for 3 of the last 6 years, I don't want to do anything that might jeopordise my case.

 

I'll call them this afternoon and see if I can get some timescales, but if I have no joy then I'll be opening proceedings.

 

As ever, I'll keep you informed

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2. Once it goes to a claim it adds the 8% interest - which for me adds about £800. This is obviously a good thing for me financially, but also puts them under the same pressures that they put us under.

 

Well yeah there is that :D

 

If you want to progress it, I wouldn't bother with the phonecall, add a few more days to your deadline to compensate for the bank holidays / post then go to the next step.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Just got a letter today acknowledging my first letter dated 29th Nov. They apologise for delay and ask for some time to look at the details.

 

I've already given them the 2 weeks to answer then sent my 2nd letter (LBA) and given them the 2 weeks plus I've given them an extra 8 days to allow for Christmas.

 

I think it's time to file my MCOL!

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Yep, me too. I got the same letter today from Sandy Watt, re my LBA dated 6 Dec 06. Am concerned that this is part of the RBS' senior management directive to 'hold' all these cases, pending their taking a global policy view about what to do!

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