I Hate Sky/New Account

[obiter dictum]

After being badgered by a Sky Salesman in my local shopping centre, i decided to go back to Sky.

 

As a returning customer they offered such a fantastic deal, New Dish and HD Box all installed, Sky Family package normally at £36.00 reduced to £23.40 for 12 months (35% off)

 

Engineer due Wednesday to do the install and i get a welcome back letter from sky this morning. To my horror it has my monthly subscription at £36.00.

 

Now on the phone the chap states it was an error in applying the discount etc, then the line goes dead, i get cut off

 

Phoned again the cancellation department this time. Everything going fine, she said she has put a credit on the bill and my monthly subscription will be £23.40 for12 months. I then ask for her to send me an email as a change in contractual terms to confirm my monthly bill.

 

SHE SAID THEY DO NOT HAVE THE FACILITY TO SEND OUT AN EMAIL CONFIRMATION.

 

Now i have a 14 day cooling off period to stick by. If they cannot even have the decency to send me an email confirmation then stuff you

 

I have now cancelled my contract and install within the 14 day cooling off period

 

I do not like to be ripped off or made to feel that way

[IdaInFife]

Its so disappointing that such a simple thing would cause you to cancel -

 

First call, first time resolution should be the key here and they failed.

[obiter dictum]

Idainfife

 

After i calmed down i went back into the shopping centre a few days later. A different chap was on the stall and was really helpful

 

This chap contacted Sky, the lady on the other end of the phone agreed i had been treated appallingly

 

A new engineer was booked for a week later to do the install on original package offered. She sent me an email as confirmation of exactly what my package would be and also duplicated when i logged onto MySky

 

I was angry as i was just about at the end of the 14 day cooling off period and she would not even confirm by email what my contract actually was.

 

I am happy now but some of the customer service staff need more training in how to speak to subscribers.

[mikeymack2002]

I do not understand why people still pay for this type of service, it took me long enough to figure this out, I now have a fantastic TV package that is totally free, and has 1,000s of different channels, I get my TV direct from the States, then top up using Filmon which is also free, I watch TV shows that will not hit the UK till the following year and nearly always half a season ahead of the UK listings...

 

 

Not bad for free is it?

[estellyn]

I generally get channels/packages for programmes that I want to watch - what U.S. tv do you get free and how, if you don't mind me asking.

 

Looked at filmon and seems pretty.....blah to me.