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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Something positive for a change - VOLVO


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Thought I'd post my recent experience of how it should be done by maufacturers and dealers.

 

I drive a 2008 Volvo C70 which I bought locally from a independant secondhand car dealer in June last year.

 

Recently the boot lid started unlocking itself and you could hear the catch 'cycling' as if I was holding my hand on the button. As it's one of these hard-top convertibles the boot is part of a massively complex mechanism that splits the roof into three bits, stacks them on top of one another and pops it all in the boot, I opted to bite the bullet and take the car to Volvo rather than risk it with a non-specialist.

 

It was booked in and I was offered a really reasonable rate for the first hour's labour (half what they advertise). So I took the car to them, and within 40 minutes they brought my car back around the front of the dealership, gleaming inside and out and with a smile said "it's fine, it was just an error code that needed to be cleared, it's all sorted now" as he handed me the keys and ushered me into the car.

 

I climbed out and went into the service desk to be told it was all FOC and would I like to take a voucher for a half price MOT! I nearly fell off my perch...

 

Thank you Volvo! That's how you get a customer... Needless to say, the good lady wants a new car so we'll be back there at the weekend.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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You'll be back there again I'm sure to get it fixed properly before long. Clearing an error code does not explain how the error occurred in the first place!

 

Not necessarily.

My friend asked me to take his Volvo v50 to the main dealer because the fuel cap wouldn't open.

10 minutes later the fault was cleared and the fuel cap has been working fine since (6 months ago)

It wasn't free though, they charged £35 (not too bad I suppose for a main dealer)

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