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Something positive for a change - VOLVO


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Thought I'd post my recent experience of how it should be done by maufacturers and dealers.

 

I drive a 2008 Volvo C70 which I bought locally from a independant secondhand car dealer in June last year.

 

Recently the boot lid started unlocking itself and you could hear the catch 'cycling' as if I was holding my hand on the button. As it's one of these hard-top convertibles the boot is part of a massively complex mechanism that splits the roof into three bits, stacks them on top of one another and pops it all in the boot, I opted to bite the bullet and take the car to Volvo rather than risk it with a non-specialist.

 

It was booked in and I was offered a really reasonable rate for the first hour's labour (half what they advertise). So I took the car to them, and within 40 minutes they brought my car back around the front of the dealership, gleaming inside and out and with a smile said "it's fine, it was just an error code that needed to be cleared, it's all sorted now" as he handed me the keys and ushered me into the car.

 

I climbed out and went into the service desk to be told it was all FOC and would I like to take a voucher for a half price MOT! I nearly fell off my perch...

 

Thank you Volvo! That's how you get a customer... Needless to say, the good lady wants a new car so we'll be back there at the weekend.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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You'll be back there again I'm sure to get it fixed properly before long. Clearing an error code does not explain how the error occurred in the first place!

 

Not necessarily.

My friend asked me to take his Volvo v50 to the main dealer because the fuel cap wouldn't open.

10 minutes later the fault was cleared and the fuel cap has been working fine since (6 months ago)

It wasn't free though, they charged £35 (not too bad I suppose for a main dealer)

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