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    • sorry she is a private individual, the cars are parking on her land. she can clamp the cars. only firms were outlawed from doing it bazza. thats what the victims of people dumping cars on their drives near airports did and they didn't not get prosecuted.    
    • The DVLA keeps two records of you. One as a driver and one for your car. If they differ you might find out in around a month when they will send you a reminder as well as to your other half for their car. If you receive nothing then you can be fairly sure that you were tailgating though wouldn't explain why they didn't pick up your car on one of drive past their cameras. However even if you do get a PCN later then your situation will not change. The current PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 which is the main law that covers private parking. It doesn't comply for two reasons. 1. Section 9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN states 47 minutes which are the arrival and departure times not the time you were actually parked. if you subtract the time you took to drive from the entrance. look for a parking place  park in it perhaps having to manoeuvre a couple of times to fit within the lines and unload the children reloading the children getting seat belts on  driving to the exit stopping for cars pedestrians on the way you may well find that the actual time you were parked was quite likely to be around ten minutes over the required time.  Motorists are allowed a MINIMUM of ten minutes Grace period [something that the rogues in the parking industry conveniently forget-the word minimum] . So it could be that you did not overstay. 2] Sectio9 [2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN does not include the words in brackets and in 2a the Act included the word "must". Another fail. What those failures mean is that MET cannot transfer the liability to pay the charge from the driver to the keeper. Only the driver is now liable which is why we recommend our members not to appeal. It is so easy to reveal who was driving by saying "when I parked the car" than "when the driver parked the car".  As long as they don't know who was driving they have little chance of winning in court. This is partly because Courts do not accept that the driver and the keeper are the same person. And because anyone with a valid motor insurance policy is able to drive your cars. It is a shame that you are too far away to get photos of the car park signage. It is often poor and quite often the parking rogues lose in Court on their poor signage alone. I hope hat you can now relax and not panic about the PCN. You will receive many letters from Met, their unregulated debt collectors and sixth rate solicitors threatening you with ever higher amounts of money. The poor dears have never read the Act which states quite clearly that the maximum sum that can be charged is the amount on the signs. The Act has only been in force for 12 years so it may take a  few more years for the penny to drop.  You can safely ignore everything they send you unless or until they send you a Letter of Claim. Just come back to us if they do send one of those love letters to you and we will advise on a snotty letter to send them. In the meantime go on and enjoy your life. Continue reading other threads and if you do get any worrying letters let us know. 
    • Hopefully the ANPR cameras didn't pick up the two vehicles, but I don't think you're out of the woods just yet. MET's "work" consists of sending out hundreds of these invoices every week so yours might be a few days behind your partner's. There is also the matter of Royal Mail.  I once sold two second-hand books to someone on eBay.  Weirdly the cost of sending them separately was less than the cost of sending them in one parcel.  So to save a few bob I sent them seperately.  One turned up the next day.  One arrived after four days.  They were  sent from the same post office at the same time! But let's hope I'm being too pessimistic. Please update us of any developments.
    • New version after LFI's superb analysis of the contract. Sorry, but you need to redo the numbering of the paras and of the exhibits in the right order after all the damage I've caused! Defendant's WS - version 4.pdf
    • Hi  no nothing yet. Hope it stays that way 😬
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Lost item iPostParcels - impossible to get compensation!


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I have used ipostparcels many times in the past as their local depot is about 10 mins from my house so I can drop off there. No problems up until December!

 

I sold a UPS via ebay and posted the item to the buyer on the 12th December. Thought nothing of it as never had problems before and use them fairly regularly. Buyer emailed me on the 23rd to say not received, and can I investigate. True enough the tracking was showing as "at delivery depot" and had been since the 13th.

 

It was due for delivery on the 13th as was paid for next day delivery and dropped off at their depot on the 12th. I informed ipostparcels on the 23rd of the problem and chased again on the 30th when no reply - got a response asking for a description etc, which I gave and they said they would search the depot. Nothing from them again until the 5th Jan with me chasing them - told they had heard nothing from the depot but would ask for the search again and let me know.

 

Nothing heard from them again and regular emails asking for an update, then asking them for compensation as I am taking their silence as its lost. Nothing. No more contact until 16th Jan - this time asking me for the description again and photos etc before they can pass to claims dept! I replied saying they have had the description previously and the value etc. I didnt take a photo as didnt think it would go missing! No reply since.

 

On the 16th before I had these emails I decided to write a formal letter to the address provided on their website making a complaint about how the whole thing has been handled and again asking for compensation with a warning that while I hope things can be resolved I would take court action if unsatisfied. I enclosed a copy of the sale details to show cost of item lost and description etc and also included th original invoice from themselves showing that I took out their extra insurance to cover the value.

 

As of today I have had nothing - not an email back or return letter acknowledging me. I sent the letter to them recorded so know they got it - singed for on 21st Jan.

 

What can I do to get my money back? I have had to reimburse the buyer for the item lost and now out of pocket by the value of the item lost and the refund! Ipostparcels seem to care not one jot about upholding their end of the bargain and refunding me the money even though I have done everything I should have within the time frame laid out in their T&C's

 

As a side note they have deleted all my many previous orders and consignment history on my account on their website - almost like they have wanted to hide the purchase? Everything I posted with them in the past is gone, searching brings up nothing! I posted loads in December with them - about £600 of goods in total and each and everyone of them has gone from history - wiped! They have also changed the tracking info of the lost parcel to "Delayed"

 

Fed up now - im thinking this may need to go to small claims court...

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What records have you been keeping of this? Have you got screenshots, telephone notes? Have you been doing this on the telephone? Have you recorded your calls?

 

Where is this company based? What is the value of the lost item?

 

By the way, just to let you know that having to ensure items with companies with whom you have contracted to deliver it is a con. Contractually speaking it is completely unnecessary.

 

It is a term of the contract that the item will be delivered. It is a term of the contract that it will not be lost. If the item is lost then they are responsible for the cost anyway. Insurance is just an industry con for making you pay the liabilities which they bear anyway.

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I have dont have any copies of the messages I have been sedning them as you have to go through a contact form on the website so no sent copies other than a confirmation of a message being sent and a reference number.

 

I did email them on an email address they gave me to send pictures of the items in one of the last mails from them but this email address either ignores me or replies stating the following

 

"If you have a query in regards to Ipost Parcels please visit our website http://www.ipostparcels.com , log into your account and submit a contact us form.

 

One of the Ipost Parcels team will then respond to you.

 

This email has not been actioned."

 

Just going round in circles with them!

 

I have a copy of the letter I posted to them, and proof of it being signed for - I also have all their replies so far

 

There have been no phone calls to them as they do not provide a contact number!

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If you have the company's registered address I would stop pussyfooting around and send a 'letter before action' by recorded delivery - but only if you are prepared to take action! You will most probably find they will back peddle furiously should it come to the small claims court - and settle. Of course you would be unlikely to be able to use them again for anything but after they way they have treated you. I doubt if you are much bothered by this.

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If you have the company's registered address I would stop pussyfooting around and send a 'letter before action' by recorded delivery - but only if you are prepared to take action! You will most probably find they will back peddle furiously should it come to the small claims court - and settle. Of course you would be unlikely to be able to use them again for anything but after they way they have treated you. I doubt if you are much bothered by this.

 

That is my intention

 

I wrote to them giving them further opportunity to put things right. The letter was sent recorded and they signed for it on the 21st so I know they got it.

 

I plan on sending them LBA on 4th Feb - this will have given them 14 days from receipt of letter to contact me with solution. I dont want to seem that I am rushing to court even though this has been outstanding since 23rd Dec!

 

And I have no intent in using them again - They were my go to guys for courier and have spend £££ with them over the years - no more!

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This company is part of UKmail (just for info)

 

While looking around, I found this number

 

08451 552552 which is the 'customer service' number

 

This is the registered address

 

UK MAIL LIMITED

120 BUCKINGHAM AVENUE

SLOUGH

SL1 4LZ

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I have used ipostparcels many times in the past as their local depot is about 10 mins from my house so I can drop off there. No problems up until December!

 

I sold a UPS via ebay and posted the item to the buyer on the 12th December. Thought nothing of it as never had problems before and use them fairly regularly. Buyer emailed me on the 23rd to say not received, and can I investigate. True enough the tracking was showing as "at delivery depot" and had been since the 13th.

 

It was due for delivery on the 13th as was paid for next day delivery and dropped off at their depot on the 12th. I informed ipostparcels on the 23rd of the problem and chased again on the 30th when no reply - got a response asking for a description etc, which I gave and they said they would search the depot. Nothing from them again until the 5th Jan with me chasing them - told they had heard nothing from the depot but would ask for the search again and let me know.

 

Nothing heard from them again and regular emails asking for an update, then asking them for compensation as I am taking their silence as its lost. Nothing. No more contact until 16th Jan - this time asking me for the description again and photos etc before they can pass to claims dept! I replied saying they have had the description previously and the value etc. I didnt take a photo as didnt think it would go missing! No reply since.

 

On the 16th before I had these emails I decided to write a formal letter to the address provided on their website making a complaint about how the whole thing has been handled and again asking for compensation with a warning that while I hope things can be resolved I would take court action if unsatisfied. I enclosed a copy of the sale details to show cost of item lost and description etc and also included th original invoice from themselves showing that I took out their extra insurance to cover the value.

 

As of today I have had nothing - not an email back or return letter acknowledging me. I sent the letter to them recorded so know they got it - singed for on 21st Jan.

 

What can I do to get my money back? I have had to reimburse the buyer for the item lost and now out of pocket by the value of the item lost and the refund! Ipostparcels seem to care not one jot about upholding their end of the bargain and refunding me the money even though I have done everything I should have within the time frame laid out in their T&C's

 

As a side note they have deleted all my many previous orders and consignment history on my account on their website - almost like they have wanted to hide the purchase? Everything I posted with them in the past is gone, searching brings up nothing! I posted loads in December with them - about £600 of goods in total and each and everyone of them has gone from history - wiped! They have also changed the tracking info of the lost parcel to "Delayed"

 

Fed up now - im thinking this may need to go to small claims court...

Hi I sympathise with your problem.

I have worked in the courier, parcel industry for over

25 years. Companies and individuals despatch parcels

Under Conditions of carriage which define limitations of liability. This gives the extent you will be compensated.

It's usually by weight ie £13.00 per kilo.

In a loss situation you submit a claim and it is settled or other circumstances reject the claim.

I would contact the head office in writing explaining,you will be contacting the media and your MP . The small claim court procedure in MHO is a waste of time. As they will quote the contract conditions if carriage. A ex gratia payment is your best bet.

Regards

Cad

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Hi I sympathise with your problem.

I have worked in the courier, parcel industry for over

25 years. Companies and individuals despatch parcels

Under Conditions of carriage which define limitations of liability. This gives the extent you will be compensated.

It's usually by weight ie £13.00 per kilo.

In a loss situation you submit a claim and it is settled or other circumstances reject the claim.

I would contact the head office in writing explaining,you will be contacting the media and your MP . The small claim court procedure in MHO is a waste of time. As they will quote the contract conditions if carriage. A ex gratia payment is your best bet.

Regards

Cad

Sorry missed you had extra insurance, puts a bit of a different perspective, and continue as I advised.

However you may have case in court now.

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  • 3 years later...

Hi, I have a similar problem with ipostparcels. they have lost my parcel and they don't want to give me my money back, even if I have subscribed their insurance in case of lost.... Did you manage to get compensation? If not, may we do a class action against them?

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I cannot contact you by a private message because I am new on the website. Could you please send me your email so we could get in contact? I will explain you my story with ipostparcels. Thank you in advice

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