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    • Just be careful with your language on what you post here - Keep it above board Lets see what you send to the big boss. 
    • I made that payment on 13th Feb, then it all went down hill. 
    • Massive potentially that payment has been made in some form as accompanying evidence to your financial difficulties.  And yes, but add some more zing to the email if it goes to the CEO - You need to make them understand what they have done. And telling the CEO  / MD of the biz what their actions have done to you - It adds to the complaint weighting.    
    • I have just found an email (and checked and verified it on my MCB account online) and I did make a payment to them, but then obvs didn't after that. Will that make any difference to my case? 
    • This is what I have said in my email of complaint:   On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I have found myself in financial difficulty and I contacted you on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months and I fully explained why I was requesting this and asked for your help. I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name.  I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this.  What I would like you to do is to please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP. If you fail to resolve my complaint within 8 weeks, or if matters are not settled to my satisfaction, I will have no alternative but to refer my complaint to the Financial Ombudsman Service. I look forward to hearing from you. Yours faithfully, Should I send something along those lines to the CEO? 
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NHS dentist root canal treatment


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hi

 

nhs info says 'root canal work' is re band 2, yet some dentists put it in band 3?

 

nhs helpline seems inconclusive, seemingly siding with the dentists re band 3 if deemed 'complex'.

 

what band should it be in? anyone any experience re this? etc

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hi

have seen that.

but, they seem to put it in band 3 re being 'complex' treatment. and nhs helpline seemed to agree (ie non committal).

was charged band 3

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hi rebel

thats some good info, skim read so far. cheers.

no plan, no explanations, etc given...

is it re contract?

tried to add to yr rep, but i have to 'spread some' around first :lol:

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No probs. Write to the dental practice manager ask for a written explanation for the costs involved. Then assess once you get the letter. Dentists are in that group, banks, utility companys etc.

 

No probs about the reps. just write me an IOU.:madgrin:

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It seems just skimming through that if the procedure is relatively straight forward then it's charged a in the lower band. However, if it's more complex then it's charged accordingly. Quite what defines complex may be a matter of time spent, number of individual steps, equipment used etc. I'm inclined to agree with what's written above, write to the pm and ask for a detailed explanation. Oh, and please update us on how you get on.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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Unfortunately Dental Practices are now like any other business. Most people just go in and let the dentist do his/her stuff, after all they are in the hands of a professional. You expect the dentist to look after your interests, but these days they look after their own interests. These days they want to ask 15 questions so they can sell you cosmetic procedures. If your an NHS patient, then the work carried out needs to be carried out according to the guidance, it just isn't.

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Unfortunately Dental Practices are now like any other business. Most people just go in and let the dentist do his/her stuff, after all they are in the hands of a professional. You expect the dentist to look after your interests, but these days they look after their own interests. These days they want to ask 15 questions so they can sell you cosmetic procedures. If your an NHS patient, then the work carried out needs to be carried out according to the guidance, it just isn't.

 

Too true unfortunately, I've come across a few like this and tend to end up just using the OOH service as and when I need to, I'm there for treatment not to be made to look like Richard Hammond.

 

Having had a closer look at some of the info it seems that root canal is firmly placed in band two, kick up a bit of a stink and if needs be involve the local healthboard. I'd be inclined to print that lot out and land it on the PM's desk.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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hi

thanks guys

sorry, meant dentist said it was charged at band 3 when asked how much for the RC treatment he said was needed.

check up has been paid so far @ band 1 fee.

will have a look at the info more over the wkend, prob pop in there next week.

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  • 4 months later...

this is still in issue.

but, a short update; they say would need/want to do a pin, which puts it into band 3 ie 'crowns including any pin or post aids to retention...'

am now going to seek 'official' nhs/PCT guidance.

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  • 1 year later...
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