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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Halfords' incompetence and lack of ethics professionalism


Shanidev
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It does make you despair. Expansion bottle half or more empty, where has the water gone, it didn't evaporate.

 

 

I think there is probably a lot of untrained/weekend mechanics being employed because they don't command real wages. An NVQ is nothing like a real indentured apprenticeship.

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See it all the time guys. Some of the supposed Master Technicians I come across are a joke, and I have to say some of the older ones who should know better are the same. The problem is that over the years cars have got ever complex and the technicians/mechanics who are capable of sussing out root cause and understanding it have left to join such areas as heavy plant or even lift repairs as the money is so poor in the retail side yet they work alongside sales ********s who earn three or more times they do and they then have to clear up the pooh left by the sales department who make false promises to customers.

 

 

The trade is a shambles where the good guys are fighting a constant battle to counter the **** of the industry. Licensing would be a good way of cleaning the aftermarket industry up but heaven forbid it get's given to VOSA to regulate.

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but heaven forbid it get's given to VOSA to regulate.

 

 

I think the Institute of the Motor Industry are taking the lead on this and are really pushing it now. They already have a voluntary system in place ( which I'm registered for ), but if the current ' Technicians ' are set in their ways either through bad practice or lack of training, then this is what they pass on to their apprentices.

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in the game myself, its amazing how much little/non existent training mechanics get especially in a small independent garages, at our small garage we have gone on quite a few training courses because its amazing what tips you can get like snap on scanning courses, pagid brake courses etc.

 

the dangerous ones are still always the DIY'ers who think they know what their doing & the standard is shocking & dangerous. i agree all mechanics need to be registered & show that they are good enough to work on cars too weed out the bad ones & gives the good honest hard workers who try to earn a decent living a bad name

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  • 2 months later...

Coniff mine wasn't a bike? It was a car which halfords overfilled with engine oil. They did a 'repair' if you call it that but then a week later my catalytic converter went. They refused to repair that as the cost was £1000+..in the process they ruined my car more. I was left in the end car-less ..but I suppose thats ironic because i was care-less to let Halfords even do the job from the start !!

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Brownguy, I think Conniff's response was a tongue in cheek comment.. :)

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