Help with first utiliy letters

[karenr31]

Hi,

 

 

Can anyone advise what to do with regards to getting letters from a company called first utility.

 

 

I have recd 3 letters addressed to the occupier at my address,

we have never heard of them and currently have our electricity and gas from another company and have done for many years.

 

 

1st letter asking for £101 for supply of elec and gas from 2013,

 

 

I ignored this and

 

 

then a more formal letter demanding payment,

 

 

I sent a letter and had no reply and

just stated that we have not heard of them a

nd advised we have proof of our supplier and to stop sending letters.

 

 

Today a letter urgent action required,

stating if we dont pay within 7 days acc will be passed to debt agency,

also states potential costs for warrant,

site visit,

instal of pre pay meter or disconnection!

 

 

I am at a loss what to do as letter is not addressed to me just the occupier

and we have definately never used this company.

 

 

I have proof of all my accounts and payment to my current supplier and meter readings,

the meter reading they show are nothing like ours at all

 

 

- Please someone help.

[johnjordan]

Unfortunately First Utility's customer service is an abuse of the title. I have been with them for a few years now but only stay with them because they are cheap. This is the email address of the boss, you will probably get a reply from his secretary but at least something might get done.

 

[email protected]

[karenr31]

Not sure if I should email as then they will have my name! I could always send a letter recorded delivery to him, what do you think guys?

[dx100uk]

I think email will be ok.

 

 

I don't think they should be sending letters to the occupier anymore either.

 

 

don't forget the energy watchdog/ombudsman too!!

 

 

dx

[Good Sister]

I would say stick with email or letter - just keep it all in writing. During the very brief time I was with them, I found email to work best, but that is not saying much - their customer service was appalling all around. You may need to badger them a few times before you get a proper response though.

 

Good luck.