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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just been suspended from work pending investigation


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Hi all,Just need a little guidance..Just been suspended from work for using MHE without a certificate, take you back to 3 week ago when the incident happened i had hit some racking and reported it. I have today been informed there is no record of training and well the rest is history.Since the incident i have been retrained (on a diffrent truck) and allowed to use MHE again.

 

I am in a team leader role and i had a bad day monday and maybe vented the wrong way and i believe this is the backlash of that. I did initially receive training last year when i was a general warehouse worker, i have never been given copies of certificates for any of the training (4 diffrent forklift trucks) . As when i joined the company it was in tatters and half of the management are now gone. Its now a case of me against the instructor hse and a manager who lets say would back each other up.

 

First off in the meeting he says he has only just come to it as he was on holiday, but the day of the incident he was there standing by my side. So im wondering is there a time limit on these things?. Im sure further questions will come i am currently trying to write everything down so i don't walk back into a meeting totally unprepared just like today.

 

Its been a big shock and to be honest i felt some tension since i had my outburst but to pull me in an office and question me over incidents from atleast 3 week ago without a word of warning i have kind of seen the other side to this place what i have been told by my team since day one. Thanks for any info.

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Sorry to hear that you have been suspended, from experience I know it is a very traumatic experience. I cant give a lot of advice, but can tell you I was recently suspended for events that had apparanelty happened up to 2 months previous. When I challenged this they said they can investigate at any time!!. However, I would have thought this would have been mentioned earlier. Do you have legal cover on your house insurance? this can be very helpful if you do.

I wish you all the best and hope it resolves itself for you.

Peggyann

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have they suspended you on full pay? If not they are breaking the law so that wont be a good start for them. Next, when you received your training were you told you were now an authorised user? Even if you have the certificate unless you have been authorised by the relevant person you are not allowed to use the equipment so being able to answer this question will determine whether there is any mileage in the investigation.

How was the incident reported? to whom? again, your company will ahve a procedure and if it was adhered to the investigation cant properly go anywhere

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Hi,

 

Thanks for the replies.

 

I have been suspended with full pay, i attended a meeting on friday where the manager produced all my licenses except the one im accused of not having. Under closer inspection someone has forged my signature on 2 seperate documents both relating to one licence.

 

The Manager has also "authorised" my retest on the 4th of september, but he tells me in the interview that the case has only just been brought up as the day of the incident was his last day before a holiday!. The date of the incident was 2 days before this, at the minute he has pre-fabricated tat and even admitted the forged documents could indeed be my relevant licence just incorrectly filled in.

 

Il await the outcome meeting im guessing Monday-Tuesday!. Anyone know what i can do about the forged signatures obviously someone with access is accountable and in light of their investigation i would further like my signatures investigating and someone being made accountable.

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can I go back and check the position

 

- You were fully trained, which you acknowledge in your first post

("I did initially receive training last year when i was a general warehouse worker, i have never been given copies of certificates for any of the training (4 diffrent forklift trucks)")

- You had an accident

- You then kicked off and swore at a manager

 

What exactly are you hoping to achieve here? To put them to the cost of bringing in a forensic criminologist?

 

What are the actual "charges" against you? Are they valid?

 

I'm not sure why you think you are in the right, can you make it clearer please? If you cannot do it for us, you will not be able to do it in a meeting!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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can I go back and check the position

 

- You were fully trained, which you acknowledge in your first post

("I did initially receive training last year when i was a general warehouse worker, i have never been given copies of certificates for any of the training (4 diffrent forklift trucks)")

- You had an accident

- You then kicked off and swore at a manager

 

What exactly are you hoping to achieve here? To put them to the cost of bringing in a forensic criminologist?

 

What are the actual "charges" against you? Are they valid?

 

I'm not sure why you think you are in the right, can you make it clearer please? If you cannot do it for us, you will not be able to do it in a meeting!

 

 

Sorry i will explain a little more..

 

I had an accident on the 2nd of september, proceedures followed accident reported!

Retrained on the 4th of september.

On the 15th i was having a bad day and vented my frustrations in admittedly an inappropriate manner. (This is a brief only for Managers and team leaders so not to public)

on the 17th i was took into the office for using MHE without certificate, the manager who is heading the investigation is the manager who was heading the afternoon brief where i had my outburst!

 

Sorry Emmzzi you wouldn't be the first to tell me i am useless at constructing ;)

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That's weird, I'd just have had you up for attitude....

 

Who does the training and certification?

 

What does the staff handbook or MHE policy say?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Basically it is a serious breach of company policy and a sackable offence!.

 

I went for my follow up today and in more managerial speak they told me it was my word against the trainer an no further action taken!.

 

There is no answer for the 3 documents with my fraudulent signatures on, and no answer as to why i never got copies of my licences or where the the one in question went!. They have learned a lesson and will be issuing photocard licences instead of the current photocopy ones!.

 

Not bad for a worldwide company!!.

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