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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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Amazon uk & product liability claim issue


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Hi

 

Please accept my apologies if this is in the wrong section but I am after some assistance with a product liability issue that I believe is subject to compensation.

 

2 weeks ago, I bought some BN nail polish from Amazon UK (not a market place seller) and upon opening the bottle to use, the base of the glass bottle exploded and the polish colour went over my duvet cover, seeped through to the actual duvet, splattered over my jeans and iPhone screen.

 

I have complained to amazon and they had initially offered 10.00 pounds compensation then a few hours later upped it to 15.00....Both insulting offers have been declined by me.

 

I believe that I have full rights to a product liability claim with amazon for full reimbursement of the damages caused - 200.00 plus the iPhone repair or a full replacement as there was clearly a chemical reaction within the ingredients that made the glass bottle explode.

 

I have highlighted the fact that it could of caused bodily injury but they are being quite ignorant about the whole situation and have not responded to my complaint after I rejected the 15.00 comp.

 

Am I within my rights to submit a LBA to Chris North at Amazon (the MD) advising of a MCOL within the next 14 days unless I am reimbursed for the damages that I am claiming for ?

 

I have taken numerous pictures of the damages but at no point have they asked for evidence.

 

Help needed please

 

Emma

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Hi tractorgirl70

 

Welcome to CAG

 

The first thing to do is call your local Trading Standards, you might have to go through CAB. There is a Health & Safety issue if you've purchased a bottle that has exploded.

 

You should keep what's left over of the product for inspection by Trading Standards. You should take photographs of the bottle and the damage it has caused.

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened (purchased nail polish - bottle exploded), how they have let you down (won't compensate fully for damage caused) and what you want them to do (fully compensate). Send the photographs you have with the letter.

 

Sent it to:-

 

Mr Christopher North

Amazon UK

Chief Executive

[email protected]

 

How did you purchase the product?

 

Also do an internet check to see if others have experienced the same thing.

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Hi,

 

Purchase was made with amazon directly using my master card, they have refunded the 3.99 for the polish even though I didn't say yes to that either.

 

They have no removed (although may be temporary) from the website as a direct sale, it is still available on amazon via a marketplace seller.

 

I will send a formal complaint email tomorrow to Chris North email address and will CC in the managing director email address too.

 

Shall i give them 14 days to respond and then issue a lba ?

 

I do still have all of the bottle bits.

 

My main issue is the iPhone repair or replacement and also that our duvet set is no longer available on John lewis so it means buying a new duvet cover & matching pillows - which i assume they also include as it is a matching set

 

Thanks

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Haven't contacted trading standards as yet - Amazon have removed the product too so they are now being responsible for future customers.

 

I don't think section 75 applies as the cost of actual item was only 3.99, but has caused anything from 250 - 800 pounds worth of damage. Doesn't the item need to have cost over 100.00 to start with ?

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Yep it needs to be over £100, trying to multi-task, isn't working. It would be nice to get 'snapshot' of the Amazon webpage.

 

Haven't contacted trading standards as yet - Amazon have removed the product too so they are now being responsible for future customers.

 

I don't think section 75 applies as the cost of actual item was only 3.99, but has caused anything from 250 - 800 pounds worth of damage. Doesn't the item need to have cost over 100.00 to start with ?

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Yep, send Amazon a letter of complaint, give them an opportunity to reslove the matter first, a court will need to see that you've tired everything to resolve the situation before going to court. Yep a screenshot of the nail polish on Amazon, you can show they were selling it and then stopped selling it.

 

Ok, so shall I just send a letter of complaint to Amazon UK then with a 14 day deadline before I submit a LBA ?

 

Screenshot of the nail polish on Amazon ?

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