npower class action - anyone interested?

[plucked chick]

I have been in dispute with N Power for three years after a problem with Scottish Power trying to take us over.

 

 

An inaccurate meter reading taken from a house in Sheffield (I live in East Sussex)

caused N Power to say they had been wrong billing me for three years (this seems to be a common problem with NPower)

 

 

they said I was using 233,000kwh a year.

I use about 2000.

No one is in the house during the day and then only three of us at night.

 

 

I heat and cook with gas.

 

 

They now say its 20,000 kWh per year.

 

 

I have about six files full of different bills with wildly differing amounts.

They are now taking me to court for £5,700 which I have vigorously defended (don't feel very vigorous though).

 

 

Saturday was the last straw when I got two different letters from Richburns (NPower as when you ring their number they answer as N Power)

 

 

One was addressed to "The Occupier" and one to me.

Same content WARRANT OF ENTRY TO ENTER YOUR HOME giving a court date.

Surely this is not right if the account is in dispute and going to Court??

 

I obtained all records by SAR (something I would thoroughly recommend anyone in dispute should do)

these proved really interesting as they used the erroneous long read and changed all previous reads to read inline with it.

 

 

Also the telephone conversations proved interesting as several customer service representatives said

the read was obviously wrong and changed it only for it to be reversed again by the High Usage Team.

 

 

they said that I would not receive any more threatening letters from either of the two companies they use.

 

 

I expect they are using the "Occupier" one in the hope it will not get noticed and try and get a warrant on that one?

Don't know, any thoughts on the above.

 

 

I have posted before under a different thread but same problem?

 

 

I have now been recording every phonecall myself.

 

 

Also they have a so called legal department (one man)

 

 

Sorry to rant but everyone should be warned about these people.

The ombudsman is a waste of time.

Their e mails between each other (SAR) are very friendly.

 

 

Ombudsman just said that if the meter reads that (it doesn't) then N Power are right.

[plucked chick]

Hi

 

I never signed up for NPower in the first place

 

 

they took the account over from British Gas in 2008 in a similar way that Scottish Power tried in 2011.

 

 

Next door signed up to NPower (same post code) and we were paying double as we were paying a standing charge to British Gas as well as N Power.

 

 

It was only when the meter was faulty that we discovered we were with NPower and not British Gas?

 

 

This is a common problem and N Power are the worst for doing this. Highway Robbery?

 

 

I am still getting WARRANT OF ENTRY TO ENTER YOUR HOME

now I have a date of 17/11/14 at Sevenoaks Magistrates Court

 

 

this is despite them saying they have put a stop on these "as we speak I am blocking this" they lie.

 

What sort of code is all of this?

 

I have letters and bills addressed to next door,

an address in Sheffield,

letters and bills addressed to me but with next doors number,

the list of errors goes on and on……….

[plucked chick]

I tried to take N Power to Court and I had an appalling time.

 

 

The judge actually said "I don't know much about how these electricity bills work".

 

 

N Power sent a Barrister to the Court.

 

 

The Judge had not looked at my Particulars of Claim at all.

 

 

N Power only had the Ombudsman's letter as their defence.

 

 

He only looked at the Ombudsmans letter telling me that they thought N Power were in the right and dismissed my claim.

 

 

I even had a photo of the meter and the correct readings.

 

 

Not enough evidence!?

 

 

N Power didn't get costs though.

 

 

Judge told me I would have to wait until they took me to Court for the money and then defend.

 

 

I could not afford a solicitor as Legal Aid will not cover this sort of claim.

 

 

Up the creek so to speak there.

 

 

I sat in the car and cried for an hour.

[plucked chick]

Hi,

 

I would listen to the advice that Bank Fodder has given you. We are making progress and the help and advice I have been given has moved me forward more in three days than it has in three years. It is stressful but once you start making progress it eases as you feel you are not alone in this struggle against one of "The Big Six" as they like to be called. Take care, good luck.

 

PC