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    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
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Unfair default on Vodafone account


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Hi, I'm in the same situation... I have sold my house and when my partner and I applied for a mortgage, I was declined. I was told to get a copy of my credit report which I did and found out it was all down to Vodafone, who had marked me down as missing one particular payment a number of times and now it's lead to a default.

 

I was with Vodafone for many years till I decided to cancel my contract as it was due to end in June 2013. Previous to this Vodafone debited over £1000 from my bank and this happened on two separate occasions which left me with bank charges so I informed Vodafone that I had cancelled the direct debit so it couldn't happen again and for any bills etc to be posted to my home address.

 

I recieved my final bill the end of June 2013 for £88.58 I rang to pay it and was told that they couldn't find any information on my account so can't take any payment and my account had been handed over to a collections agency even though I hadn't received anything to say this had happened. I was old someone would ring me back and to this day I'm still waiting for that phone call, and have never received anything from any collections agency at all.

 

I rang VF about the default on my account on 21st March 2014, and was told by an advisor that there was an outstanding balance of £88.58 which was obviously my final bill that I tried paying and they wouldn't let me. Anyways I paid the full amount and she said the default would be removed within 48 hrs and would be sent a notification to say it had been done. I then had to contact VF again on 25th March as I hadn't heard anything, which I did through the web chat so I had it in writing and was told nothing had been done and no notes had been recorded against my account about the conversation I'd had on the 21st. They went on to say they would raise a quality assurance case that day. The next day I received a phone call on my landline from Amit at Vodafone who apologised about my situation and said the default wasn't my fault it was Vodafones fault for not making me aware there was money outstanding. He also said that the reason why there wasn't any notes recorded from my call on the 21st was because the advisor I spoke to was 'new' and had just started. (That is just not a good enough excuse!!)

 

I received a missed call from VF yesterday but when I rang back no one could help I was just transferred back and forth to unhelpful advisors.

Today I got a text from VF to say they had tried ringing me even though my phone had never rang so I rang back and spoke to an advisor from the customer relations team who didn't want to listen to what I was saying because she kept talking over the top of me. She told me that the default was put on my March 2013 invoice even though on my credit report it shows that month as payment up to date. Then went on to say my final bill was made up of small amounts of unpaid amounts from previous bills. Surely they wouldn't be on my report as paid if this was the case. I tried telling her I tried paying this bill last year when I received it but VF wouldn't take payment and she said it was because it had been handed over to a collections agency.

IF THIS WAS THE CASE THEN WHY HAVE I NOT RECEIVED ANYTHING FROM THIS SO CALLED COLLECTION AGENCY AND WHY HAVE VODAFONE NOW TAKEN THE PAYMENT WHEN I RANG ON FRIDAY (21st March), WHEN PREVIOUSLY THEY SAID THEY COULDN'T TAKE THE PAYMENT.

 

I am aware that the account status is showing 'settled' on my credit report but because the default and missed payments are still showing as negative markers they are affecting my credit score credit report and preventing me obtaining a mortgage. Vodafone have fully admitted they are at fault, and because I have not received anything to say a default was going to be added to my account, by law they are obliged to remove it.

 

This is causing soooo much stress and frustration because i have sold my house and now I cannot get a mortgage all because of such a small amount! Please can someone help???

 

Cheers

 

Chris

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Hi Kato and welcome to CAG

 

I have moved your post to a thread of its own for two reasons

1 You would get missed

 

2 The other thread would get confusing having to respond to 2 different cases.

 

You need do nothing (well, apart from post)

 

Bear with me while I read your post fully and then get a link for you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I think Lee should handle this as he does seem rather good in these situations so follow the instructions HERE

 

and ensure you put WRT 135 CAG in the subject line.

 

You will (eventually) get an automated reply number which you should post up here.

 

Do you still have a copy of the webchat? If so, keep it safe. No doubt VF would say the person had no right to say things like that to you.

 

Unfortunately you have come up against Vodafones so called customer service. I can state categorically that they have no idea what customer service is once they have to go off script.

 

As it is the weekend, you may not get a reply (but you never know)

 

I think it may be worth sending VF a SAR to get all the account history then try and reconcile the calls you made to them with the account notes.

 

As you incurred bank charges by VFs cock-ups, did VF pay you for their error?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi silverfox1961, yes I printed the we chats off because I knew I was going to have hassle with VF after past experiences, one being the large amounts of money being debited from my account on the two occasions due to a 'computer error'.

I did get this money back after numerous phone calls and trips to my local VF store as I was told I had to go in store to sort it out.

 

After one question about why no notes had been recorded after I rang them last Friday, they wouldn't comment on it. I now know that will be because the advisor was new and had just started. Absolutely disgusting customer service.

 

The customer relations advisor I spoke to earlier today was extremely rude, didn't have a clue about what had gone on, and said she would have to have a read through my notes but didn't know when get time as she was 'taking calls'. She did say that I had a bill in March 2013 for £54 and something pence and I rang to pay £50 off it. I can't see why I wouldn't of paid the extra £4, I know times are hard but come on. She said March was when the default was put on but I have 3 credit reports all showing I have paid every bill and June was when the default was put on.

 

I also don't understand the collection agency carry on, I rang to pay the final bill numerous times and they wouldn't let me, saying it's been handed over to a collection agency. Who is this collection agency because they have never been in contact with me and if she's saying March was when the default was added but also saying I paid £50 off the bill. .????

 

I'm so annoyed! Especially after I tried to pay the bill and they would let me and it's ruining my life literally.

 

Chris

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Phew. What a mess! Hopefully Lee will jump on this ASAP and get it resolved for you.

 

As for any DCA, just ignore them as they collect on behalf of VF as VF do not do their own collecting.

 

I would also suggest that you raise a complaint with the Information Commissioner as (somewhere) on their site, they say that a default for a relatively small amount should not be placed. I have seen one thread where VF defaulted for £26.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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I'll definitely be looking into that then and making a complaint, the sooner I get this sorted the better because it's taking over my life at the minute trying to get it resolved.

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  • 2 weeks later...

I'd just like to post my progress to the above;

 

Lee did contact me but was unable to resolve my dispute saying the same as all the other advisors I have spoken to. This is the reply I recieved from the quality assurance team....

 

"Der Mr Sellars

 

Many Thanks for you email regarding your account and credit file you hold with Vodafone.

 

I can confirm that no default has been recorded.

 

However there are late payments recorded in July 2013 through to February 2014 and they relate to the April May and June 2013 invoices. These were not paid until 21st March of this year.

 

I can confirm that the account was terminated at your request on 30th May 2013 at the time the April and May invoices were outstanding and you remain liable for these.

The final June invoice was then produced for calls and charges made uptil the point of your account being disconnected.

Our notes show that you contacted us in July 2013 and were advised that the outstanding amount had now been passed to the FredPrime collection agency and you were given their contact number. It appears that no payment was made.

 

Collection letters were sent in good faith to advise you of the outstanding amount and the consequences of non payment. The final collection letter being sent on 9th June 2013. As no payment was received your account was then passed to a Debt Collection agency.

 

Your account has been updated to show your credit file as settled as of 21st March 2014 when the final payment was received.

 

I appreciate that this is not the response you were hoping for we are however obliged to keep an accurate record of all our Customer's payment history with Vodafone.

 

Regards

 

Lorraine"

 

 

I find it hard to hard to believe that Vodafone passed my details onto a collection agency so quick. The reply states that I was apparently sent a final collection letter on 9th June (even though I have never received any letters at all). I don't understand why a final letter was sent on the 9th when my June invoice was dated 19th June.

 

This means that the letter was sent before I even received the bill!!!

 

The email also states that it was handed over to a collection agency..... I have rang this collection agency and they have never even had any information about me or my address!!

 

Vodafone are an absolute disgrace. Can they not take responsibility for their mistakes??

 

It's funny how when I tried to pay the finL bill last tear they refused to take the money, claiming it was with a collection agency but as soon as I notice the default on 21st March this year and ring to pay the balance, they are quick enough to take the payment now. So much for it being with a collection agency then.

 

And not forgetting, this reply says they can confirm there's not default on my account.... Do Vodafone understand what a default is? It's classed as a default after so many missed payments so I CAN CONFIRM THAT THERE IS A DEFAULT ON MY ACCOUNT.

 

I think the only way I will get this resolved is to take Vodafone to court since they can't do their job right and are giving me and the credit agencies false information by telling us that it was passed to a collection agencies when it totally was not, and Im getting no where with the so called customer service team.

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