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Vodafone Default Notice ** SUCCESSFUL OUTCOME ** :)


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Hey guys,

 

I know there are a few of these threads around but i was hoping for some help.

 

I took out a mobile contract with Vodafone in August 2011 and it was all fine. I paid my bills every month via DD without any defaults / missed payments.

 

Fast forward 2 years and i call Vodafone in the middle of August , tell them i wish to cancel my contract and confirm that i wont have to make any further payments, i then cancel my direct debit.

 

I looked at my credit report today and notice "Default notice on one account"

 

I look into it further and it appears they wanted one last payment, now i didn't receive any written correspondence about this as i also moved at the end of August 2013 and thinking i was square with Vodafone and that i was no longer a customer. I didn't feel the need to change my address.

 

I call Vodafone today they say "Yeah we will take the payment of £26.00 but we wont remove the notice" I pushed for a contact name / department i could write to to query the default and just get "They wont remove it, there is no department"

 

Am i staring down the barrel of 6 years poor credit?

I find it massively unfair that for £26.00 my life is going to be considerably harder for the next 6 years and you can see that through unfortunate circumstances ive found myself here, not due to being bad with money

 

I'll end on this sad face :(

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Sorry to hear you are having problems with a Vodafone Default. Can I suggest that you contact the CAG VF representative, Lee.

 

Send email using the details below - include a link to your thread - when you receive their reply it will contain a reference number -- pop back here and post it on your thread and Lee will then look in and try to help you.

 

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

 

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at customer.care@help.vodafone.co.uk (no spaces)

 

quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you for the quick response CitizenB

 

I will do that straight away now, if it is a simple mistake and they haven't broken any contractual obligations do i stand much of a chance?

 

I was thinking of writing a letter appealing to their better nature i.e I'm sorry and this was a misunderstanding?

Edited by Jactopher
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If you were not informed of outstanding monies then how could you know ? IMHO, they should remove this default marker at the very least as a gesture of goodwill..

 

I am very concerned that Mobile phone companies are so quick to trash credit records for such little amounts and you might want to escalate your complaint to the Information Commissioner if Lee is unable to help. But do give him chance to look into this for you.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Ok CitizenB, again thank you for your support i genuinely really appreciate it.

 

I have sent the email and i will now wait for a response and post any information i receive on this thread on the chance it may help someone else.

 

Jactopher

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You are welcome.. hopefully Lee will be able to help :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Jactopher, I might have given you the wrong email address yesterday.. :( If you do not receive a response from them using the one I did give you.. Please retry using the one below.

 

[email protected]. co.uk (no spaces) the rest of the information was correct..

 

 

 

quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hey CitizenB!

 

I received this response to the email i sent

 

Thanks for contacting Vodafone customer care.

 

We’ve received your Email and in most cases we will respond within 48 hours.

 

The following links will answer the majority of questions you may have;

 

Vodafone Help Centre – online help for hundreds of queries ranging from price plans, using your phone at home and abroad and using our exciting range of Music, news and entertainment services.

 

Looking to upgrade your phone? Simply click here and we’ll take you through the process. Delivery is FREE when you upgrade online.

 

If you are having problems paying your bills and need help please call us on 08700 725 625

 

Our eForum lets you discuss the technical aspects of our products, services and the mobile world at large. Click here to access it.

 

If your phone has been lost or stolen please call us straight away on the numbers below for a bar to be placed on your account.

 

If you’re a pay monthly customer:-

 

• Calling from the UK 08700 700 191

• Calling from abroad 0044 7836 191 191

 

Alternatively, If you’re a pay as you go customer:-

 

• Calling from the UK 08700 776 655

• Calling from abroad 0044 7836 191 919

 

Kind regards

 

Vodafone Email Customer Service

 

Jactopher

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Hi and welcome.

 

Did the email come with a reference number? If so, please post it up.

 

I suspect Lee will be able to deal with this. If they do refuse, you can take them to court. Check out Philhargs thread on this:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?302670-Vodafone-Incorrect-Default-*WON-out-of-court-settlement*&highlight=philharg

 

I would inform the Information Commissioner of this as well but do it now rather than wait for VF to resolve.

 

I recall the ICO mentioning that defaults for small debts should not be placed as it is unfair.

 

Default for £26-pathetic. VF should hang their heads.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Heya Silver Fox,

 

I didn't get a reference number with the original auto response email that i posted above, however i have fired another one to the 2nd email address that Citizen B provided.

 

Thank you for the additional information, after finding out yesterday its really got me down so those encouraging words have gone a long way!

 

I agree with what you are saying, it was the end of my contract, i thought i had carried out all my obligations. 6 years of misery for £26.00 really doesn't seem fair.

 

I'm only a young man but i think for the first time in my life i would be willing to take legal proceedings over this, lets hope common sense and compassion prevail.

 

Thank you for your help Silver

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Hi Jactopher,

 

Thanks for making me aware of this.

 

I've received your email and will get back to you as soon as possible.

 

Kind regards,

 

Lee

 

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Vodafone UK

 

Thanks for the super speedy response Lee.

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I have had a response to the 2nd email i have sent with the subject line WRT135 - CAG [#6484798]

 

Is the [#6484798] my reference number?

 

Jactopher

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That's the one although it doesn't matter now that Lee has seen your email.

 

Leave it in his hands for now. I think they should be saying,"Pay us the outstanding amount and we will clear your file."

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lee has received the S.O.S I sent him and will look in on you later on today :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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:thumb:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Excellent, I am pleased some progress is being made :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi Jactopher,

 

Thanks for your time yesterday.

 

As promised, I'll get back to you as soon as I have an update.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

 

Hi Lee!

 

I think its me that owes you for your time!

 

Thanks for getting in contact so fast and sorry if i came across as slightly agitated yesterday. This situation is weighing on me greatly.

 

Warm wishes

 

Jack

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Hello everyone!

 

I have just had a call from Lee at Vodafone and he has confirmed the following.

 

As a gesture of goodwill Vodafone have removed the default notice that they have applied to my credit report. I am over the moon, for this reason and also the following.

 

Vodafone are an incredibly large company (I've worked for many myself) and often policy and regulation and doing things the same every time trumps common sense. The fact that Vodafone have evaluated a situation on its individual basis and have shown compassion and understanding is refreshing and great to see.

 

The speed in which Lee has dealt with my request is impressive and he himself is a credit to the company. Great tone on the phone, great listening skills, polite, helpful and he took ownership of the problem! (So many people will pass you from pillar to post) I cannot praise him enough.

(Lee if you are reading this please PM me an address so i can write to your manager and highlight the great work you are doing in what is no doubt a stressful role)

 

I would happily use Vodafone as a provider and would happily recommend them as a company! (I was happy with their service before this hiccup)

 

All in all this nightmare i have found myself in has melted away. CitizenB & Silver true to my word i will be donating a small amount to the forum for all your support and help. Keep up the great work.

 

Thank you so much guys, all of you, this has restored my faith.

 

Warm wishes

 

Jack

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:whoo:

 

Well done Lee.

 

Jack, I will amend your thread title to reflect this is another success story. :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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