Regal Credit/Northumbrian Water - negotiated £167 compensation

[inkslinger]

Having been around the block once or twice,

I've dealt with what follows in my usual way,

 

having obtained a rather grand education from the folks on the forum.

 

However id like a little advice as to what I can do if it continues.

 

A brief over view:

 

Two months ago received a letter demanding payment of £500+ from regal on behalf of Northumbrian water.

 

I ignored as I knew I owed nothing.

 

Two more letters followed in big writing, and more threatening.

 

I ignored until the third letter marked legal notice or some other rubbish.

 

At this point I wrote to them explaining they were demanding payment for a bill that they had failed to prove had merit.

 

I asked for the bill, dates it was relevant to, and the address levied upon.

 

I then received a please phone us letter and nothing else.

 

Wrote back stating nothing had changed, no phone contact, not paying until you provide proof.

I rang Northumbrian water who confirmed I owed not a penny.

 

New letter today.

 

Copy of a bill for Northumbrian water for a property I hadn't lived at since January 2008.

 

Unfortunately this bill was for the period may 2009 until may 2010.

Clearly not my bill then.

Wrote back with a screenshot of my voting register showing when I departed the property and where I went,

and a copy of the letter sent to Northumbrian water advising them of my move.

 

I have been paying Northumbrian water at my new address since the move date.

 

My question is

 

if regal come back again demanding more paperwork or proof

would I be within my rights to charge them for my time spent so far and postage costs etc,

and as I would have to go through boxes of paperwork for more can I charge an administration fee for my time etc?

 

I do like to have a good pop back at a dca whenever possible.

 

Regards

 

Mr Ink.

[ericsbrother]

You need to get Northumbriam water squirming as they have given the instruction and havet recalled it when you contacted them and agreed it was all a mistake. Remind them that they are harassing you and they should google British Gas if they dont understand what harassment is.

[inkslinger]

You need to get Northumbriam water squirming as they have given the instruction and havet recalled it when you contacted them and agreed it was all a mistake. Remind them that they are harassing you and they should google British Gas if they dont understand what harassment is.

 

Thank you for your kind advice.

 

Mr.ink

[inkslinger]

For those interested iv spoken to Northumbrian Water today and negotiated £167 compensation which I calculated on time spent postage and calls. So do persevere as they do give in. It is if course deducted from future bill but a victory non the less.

 

Me.ink

[ericsbrother]

well done!!

so quick as well. Unsuprising considering the mess they could be in. Hope you are happy with your arrangement and good on yu for asking.

[inkslinger]

I'm very happy. I had to speak to the legal department and pointed out the flagrant regard for OFT rules by Regal. I stood my ground. I wasn't expecting it to be so easy to tell the truth but a firm hand and some thought to what they may come back with means you can have answers to hand before you have even spoken.

 

Thank you for the advice.

 

Regards

 

Mr. Ink