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    • That is a big improvement Dave and I do agree that it s best to leave it till the last moment to prevent VCS from countering your WS. [usually using doubtful logic that can't be easily argued against in a Court atmosphere] However my first post [no. 32] about the contract is the one that really exposes Jake's flummery and calls into  question jost how close he comes to committing perjury. And that is what hopefully VCS will not want questioned by a Judge. 
    • just to be clear here..... the DVLA do not send letters if a drivers licence address differs from any car's V5C that shows the same driver as it's registered keeper.
    • sorry she is a private individual, the cars are parking on her land. she can clamp the cars. only firms were outlawed from doing it bazza. thats what the victims of people dumping cars on their drives near airports did and they didn't not get prosecuted.    
    • The DVLA keeps two records of you. One as a driver and one for your car. If they differ you might find out in around a month when they will send you a reminder as well as to your other half for their car. If you receive nothing then you can be fairly sure that you were tailgating though wouldn't explain why they didn't pick up your car on one of drive past their cameras. However even if you do get a PCN later then your situation will not change. The current PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 which is the main law that covers private parking. It doesn't comply for two reasons. 1. Section 9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN states 47 minutes which are the arrival and departure times not the time you were actually parked. if you subtract the time you took to drive from the entrance. look for a parking place  park in it perhaps having to manoeuvre a couple of times to fit within the lines and unload the children reloading the children getting seat belts on  driving to the exit stopping for cars pedestrians on the way you may well find that the actual time you were parked was quite likely to be around ten minutes over the required time.  Motorists are allowed a MINIMUM of ten minutes Grace period [something that the rogues in the parking industry conveniently forget-the word minimum] . So it could be that you did not overstay. 2] Sectio9 [2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN does not include the words in brackets and in 2a the Act included the word "must". Another fail. What those failures mean is that MET cannot transfer the liability to pay the charge from the driver to the keeper. Only the driver is now liable which is why we recommend our members not to appeal. It is so easy to reveal who was driving by saying "when I parked the car" than "when the driver parked the car".  As long as they don't know who was driving they have little chance of winning in court. This is partly because Courts do not accept that the driver and the keeper are the same person. And because anyone with a valid motor insurance policy is able to drive your cars. It is a shame that you are too far away to get photos of the car park signage. It is often poor and quite often the parking rogues lose in Court on their poor signage alone. I hope hat you can now relax and not panic about the PCN. You will receive many letters from Met, their unregulated debt collectors and sixth rate solicitors threatening you with ever higher amounts of money. The poor dears have never read the Act which states quite clearly that the maximum sum that can be charged is the amount on the signs. The Act has only been in force for 12 years so it may take a  few more years for the penny to drop.  You can safely ignore everything they send you unless or until they send you a Letter of Claim. Just come back to us if they do send one of those love letters to you and we will advise on a snotty letter to send them. In the meantime go on and enjoy your life. Continue reading other threads and if you do get any worrying letters let us know. 
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Apparently this number is no longer valid

Save yourselves the trouble of fighting your way up the hierarchy of the Lloyds complaints process.

The number of their complaints department in Birmingham is:-

 

00 44 121 600 3222

 

This is not a number which is normally given out to the public. You may well be asked where you got the number from as this department does not normally deal directly with the public.

Say that you got the number from another LLoyds department and then get on with your complaint. (This is how the number was originally obtained anyway.) You will have saved many days of grueling telephone work by using this number.

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You can get directly to the Lloyds complaints department using

 

[email protected]

 

Also it is fairly easy to work out the email addresses of individuals as it is:

 

[email protected]

 

If your email is not returned to you "undeliverable" it means that you have scored a hit.

 

The lower orders of Lloyds Bank staff do not seem to have email addresses.

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  • 2 months later...

Herewith the address for the Lloyds TSB Customer Scare centre for anyone unable to locate it on their web site (it's well hidden and looks like they don't want you to find it!)

 

Customer Care, Lloyds TSB, 125 Colmore Row, Birmingham B3 3SF.

 

Elsewhere on their site they suggest you can write to the address at the top of your statement.

 

Happy scribling...

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  • 1 month later...
Guest Lueeze

loyds Bank PLC

 

Penny Berryman

Senior Manager

Data Protection Dept.

Chiswell Street

48, Chiswell Street

London EC1Y 4XX

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  • 3 weeks later...
  • Confused 2

If the name of the claim is blue and underlined, click it to see how I did it.

  • Halifax - 1st Request for £3748.80 sent 10/06 Settled in full and 5% donated


  • Goldfish - Unable to comment further, have a read


  • Lloyds - Data Protection Act sent 19/04 1st estimated request for £1500 sent15/08 LBA sent 08/09


  • Carphone Warehouse - Data Protection Act sent 19/04 Chased 04/07 ICO complaint 18/07


  • First National - 1st Request for £280 sent 05/05 Settled in full and 5% donated


  • Yes car credit - LBA sent 19/07 Court Action launched 26/09


  • HFC Bank - 1st Request for £100 sent 06/06 Settled in full and 5% donated


Like what I said? Hit the scales on the top right of my post. Cheers

 

Disclaimer - By giving advice, I am not putting myself across as a legal expert. Always seek professional advice.

Help the site, donate 5%, I have.

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  • 2 weeks later...

Just to let everyone know - 125 Colmore Row is NOT the Colmore Row branch of Lloyds TSB. (125 is across the street and has a Glass revolving door.)

 

E.I.Addyo

Prelim Letter Sent 12th June 06

LBA Hand Delivered 23rd June 06 - Standard Responses.

Owed £2193.80

Court Questionnaire Completed.

S.C.& M AQ Received..........19th Sept 06

 

Pending Court Date

 

This is MY MONEY - I want it back !

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Here is a direct telephone number for TSB, it is the department dealing directly with issueing copy statements. I got a phone call from them yesterday to advise my statements were getting printed but they were very busy, so busy I think this department has just been set up because of people claiming back charges :)

 

No is 0121 633 5411.

My claims

 

Halifax - Data Protection Act 26/5/06, non compliance of Data Protection Act 20/07/06, Prelim £260 3/8, LBA 19/8

TSB - Data Protection Act 25/6/06, total £225, Prelim 4/7, LBA 11/7, court claim filed 27/7

Capital One - DPA 20/06/06, Prelim £270 1/8 LBA sent 9/8

B.O.S CC - DPA 20/06/06, prelim 6/7 £130, LBA 21/7/06, court claim to be filed

Citi cards - Data Protection Act sent 20/06/06, prelim 26/07 £520, LBA t 14/8

Black horse finance - DPA 18/06/06, prelim 31/7 £180, LBA 7/8

Halifax joint account - Prelim 6/7 £744, LBA 22/7 court claim to be filed

 

My Mums claims

 

MBNA - DPA 13/06/06, Prelim 17/7 £738, LBA 7/8

Capital One - DPA 29/05/06, Prelim 10/8 £570

Barclaycard - DPA 20/06/06, Prelim 6/7 for £420, LBA 17/7 court claim to be filed

Littlewoods CC - DPA sent 3/7, non compliance of DPA sent 14/8

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I sent it off on 25th May to:

 

Lloyds TSB

71 Lombard Street

London

EC 3BS

I got a letter back stating since I moved house I would need to pick up the statements from a local branch. I assume they have redirected internally. My experience so far with them has been quite good compared to other banks I am dealing with. A women called Gail called me to ask for my cc number and the number I posted was the number she gave me direct.

Hope this helps.

My claims

 

Halifax - Data Protection Act 26/5/06, non compliance of Data Protection Act 20/07/06, Prelim £260 3/8, LBA 19/8

TSB - Data Protection Act 25/6/06, total £225, Prelim 4/7, LBA 11/7, court claim filed 27/7

Capital One - DPA 20/06/06, Prelim £270 1/8 LBA sent 9/8

B.O.S CC - DPA 20/06/06, prelim 6/7 £130, LBA 21/7/06, court claim to be filed

Citi cards - Data Protection Act sent 20/06/06, prelim 26/07 £520, LBA t 14/8

Black horse finance - DPA 18/06/06, prelim 31/7 £180, LBA 7/8

Halifax joint account - Prelim 6/7 £744, LBA 22/7 court claim to be filed

 

My Mums claims

 

MBNA - DPA 13/06/06, Prelim 17/7 £738, LBA 7/8

Capital One - DPA 29/05/06, Prelim 10/8 £570

Barclaycard - DPA 20/06/06, Prelim 6/7 for £420, LBA 17/7 court claim to be filed

Littlewoods CC - DPA sent 3/7, non compliance of DPA sent 14/8

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Mandy Horton,

Assistant Manager

Customer Care,

Lloyds TSB,

125 Colmore Row,

Birmingham

B3 3SF.

 

OR

 

Chris Brown

Copy Statement Unit

Swallow House

PO BOX 139

10, Swallow Street

Birmingham

B1 2AL

 

0121 633 5452

  • Confused 5

COME ON LLOYDS WERE IS UR CHRISTMAS SPIRIT

PAY THE NICE PEOPLE OF CAG THER MONEY

 

SO FAR:

LLOYDS TSB:

29/05/06, - Data Protection Act sent

15/06/06, - Staements recived

19/06/06, 10:00 - Phoned Copy Statement Unit(0121 633 5452) - told them they didnt send full statements.

19/06/06, 11:00 - Call From Copy Staement Unit, Sending ALL Statements again INCLUDING the missing 3 Years.

24/06/06, - Statements recived

27/06/06, - Prelim Sent

03/07/06, - Standed Letter recived - LBA SENT

05/07/06, - More Statements recived

 

[email protected]

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Well I just sent my claim for charges letter back to Chris Brown Swallow House where my statements came from, only for it to be returned with a message "address gone away!!" Anyone else had this?

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This is the person dealing with my request:

 

Ms Janet Ayres

DSAR Team

C49 / TNT 25

Charlton Place

Andover

SP10 1RE

 

 

She's from the actual Data protection team. I eventually got a reply from her after writing to Penny Berryman to complain at no response within 40 days.

  • Confused 1

If the name of the claim is blue and underlined, click it to see how I did it.

  • Halifax - 1st Request for £3748.80 sent 10/06 Settled in full and 5% donated


  • Goldfish - Unable to comment further, have a read


  • Lloyds - Data Protection Act sent 19/04 1st estimated request for £1500 sent15/08 LBA sent 08/09


  • Carphone Warehouse - Data Protection Act sent 19/04 Chased 04/07 ICO complaint 18/07


  • First National - 1st Request for £280 sent 05/05 Settled in full and 5% donated


  • Yes car credit - LBA sent 19/07 Court Action launched 26/09


  • HFC Bank - 1st Request for £100 sent 06/06 Settled in full and 5% donated


Like what I said? Hit the scales on the top right of my post. Cheers

 

Disclaimer - By giving advice, I am not putting myself across as a legal expert. Always seek professional advice.

Help the site, donate 5%, I have.

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Thought I'd add my contact into the mix.. sent my original prelim to my branch, got reply from:

 

Ms Musarat Siddique

Customer Service Recovery Centre

3rd Floor

125 Colmore Row

Birmingham

B3 3SF

 

Tel 0121 600 3623

If my reply or advice was helpful, please click the scales!

-------

DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

-------

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Hi

I too have had a returned letter from Royal Mail sent to Copy Statement Unit in Birmingham, have just spoken to that Department and they have said not to put the PO Box Number in the address and it will reach them, so this is what it should read

Chris Brown

Lloyds TSB

Copy Statement Unit

Swallow House

10 Swallow Street

Birmingham

B1 2AL

Hope this helps, looking forward to seeing some of you at the party on Sat

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  • 2 weeks later...

Another useful address for credit cards queries.

 

Lloyds/TSB card services

Sussex House

1-9 Gloucester Place

Brighton

BN1 4BE

 

Tel 0800 096 8687

  • Haha 1

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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If you have any update on, or additions to, these contacts -PLEASE contact a Moderator for inclusion / amendment.

 

*****************************************************************

 

Neal Lucas has been made Director of the Customer Service Recovery Centre.

 

neal.lucas@Lloyds TSB.co.uk (unconfirmed)

 

 

A definite contact within Lloyds TSB's CSRC would be

 

andy.brown@Lloyds TSB.co.uk

 

[email protected]

 

and

 

[email protected] ( Senior Manager )

 

Can these people introduce some sanity and decency into Lloyds bank?

I have me doubts

 

***************************************************************

 

Telephone number for Lloyds Collection Dept in Brighton. Direct Line

0870 2424763

 

***************************************************************

 

Personal banking team in Solent is 01498 865431.

 

Contact: Jenny Walker (believed to be team leader)

 

Jenny.Walker@Lloyds TSB.co.uk

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  • 2 weeks later...

hi & help

 

I have sent my letter for request of statements which I received from Swallow House

P.O.Box 139, 10 swallow Street, birmingham, B1 2AL

 

I am about to send my premilary Letter but where do I send this letter to.

 

deb

 

details provided by photoman

 

Buisness accounts

Service Recovery Service Centre,

125 Colmore Row,

Birmingham, B3 3SF

Customer Support

Business Banking

Springfield House

45 Welsh Back

Bristol

BS1 4AG

 

Tel: 0117 918 1692

Fax: 0117 918 1613

DX 78180 Bristol

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  • 4 weeks later...
Originally Posted by davegraham
Customer Services

Tel no 0121 600 3547 contact name Viv Lomas customer Service Advisor.

Originally Posted by fastpass

Lloyds TSB Private Banking Limited is regulated by the Financial Services Authority and a signatory to the Banking Code. Registered in England and Wales no. 2019697. Registered office: 25 Gresham Street, London EC2V 7HN. Telephone 01444 459 144, facsimile 01444 418 347.

Please PM a moderator if you have any contact details for Lloyds that are not already here.

 

All posts that did not contain contact details for Lloyds have been deleted from this thread

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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  • 2 months later...
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Please

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