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  1. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. News from the OFT April 2009 Quick links > OFT Annual Plan published > BPR Guidance published > Discussion paper on review of local and regional media merger regime > OFT launches criminal investigation into suspected unlawful pyramid scheme > Self regulation and industry-led compliance > Don't lose out to the ticket touts advises Consumer Direct > OFT welcomes Court of Appeal Judgment in Foxtons case on Unfair terms > OFT refers Holland & Barrett / Julian Graves merger to the Competition Commission > OFT and Competition Commission Memorandum of Understanding > Contact the editor > Financial Services Strategy The OFT has launched a consultation on its proposed financial services strategy which sets out its approach to the sector in response to the current economic crisis. Writing in today's Financial Times, Chief Executive John Fingleton makes the case for a careful balancing of effective financial sector regulation with strong competition. > OFT welcomes National Audit Office (NAO) report The NAO report The Office of Fair Trading: Progress Report on Maintaining Competitive Markets published earlier this month concluded that the OFT has improved the value for money it provides, and has focused resources and raised its profile by taking strong, high profile action against anti-competitive behaviour. > Scams Awareness Month Backed by TV's Angela Rippon, February's Scams Awareness Month aimed to raise awareness of mass marketed scams, which cost the UK public £3.5billion a year. The OFT, Consumer Direct and our enforcement partners were busy throughout the month, and overall some 36 million people had opportunity to see or hear our messages via the media. > Payment Systems working better for consumers but more to be done, OFT finds The time it takes for electronic bank payments and cheques to clear for consumers has speeded up but further improvements are needed, the OFT announced in its Review of the Payments Council. The Review has been carried out to look at how the Council is measuring up in making the payments industry work for consumers and businesses. > Website improvements OFT website has a new section providing information about our current investigations and projects. This is part of the OFT's ongoing project to increase the transparency of its work. We have also launched a new search engine which should ensure you get far better results. Using Google technology, search results are displayed in the Google format and can be ordered by relevancy or date. > Unarranged overdraft charges The OFT welcomed the Court of Appeal's judgment in February that the unarranged overdraft charging terms for personal current accounts can be assessed under the Unfair Terms in Consumer Contract Regulations for fairness. The OFT has also announced that it is to streamline its investigation into unarranged overdraft charges by focusing on the terms of three banks in particular. > Market studies The OFT has launched three new market studies: Home buying and selling Isle of Wight ferry services Local bus services. The OFT will be consulting stakeholders shortly on its Market Study Guidance. > Consumer Credit On the consumer credit front the OFT has taken action against 1st Credit Ltd requiring it to improve its debt collection practices, after an investigation found that some of its business processes and procedures failed to meet satisfactory standards. The OFT has also sought the closure of 'look alike' debt advice websites posing as official or charity advice sites. Additionally, the OFT has launched a consultation on draft guidance for businesses engaged in second charge lending.
  4. This is really interesting because, as you have intimated, by saying that the fees is proportionate to their costs they have clearly decided to fight the case on the basis that they are relying on a penalty clause. Secondly they are clearly admitting the principle that the penalty must be proportionate - and I have never seen this admitted so clearly before. Thirdly, you can now require them to show the court a detailed account of the costs incurred because the court will not find in favour of the Bank in the absence of a full account. Actually this means that the case will never go to court because the the Bank will not want to lose and furthermore will certainly not want to dislcose the true value of the penalty to the court and therfore to the rest of us. ************************************************************** Are you seeking interest on this claim?
  5. Hmm I have difficulty imagining that bank statements would be tampered with. Do you have any evidence of this because it would be a very serious thing to do.
  6. A threat to close your account might be the Bank's big stick. It is more than mere account closure because with the temination notice will come a demand fro immediate repayment of any overdraft. An entry made to the credit register as well as the porblems caused by having to open a new account, overcom the effects of your previous bank history etc. However, it seems that a contractual term which permits arbitrary closure of your account - and also closure of your account without notice is unfair under the Unfair Terms in Consumer Consumer Contracts Regulations There is a very readable analysis of the Regulations by John Carruthers at:- http://www.journalonline.co.uk/article/1001153.aspx Extract:-
  7. How much money do you think you are talking about here?
  8. It's just so much rubbish, isn't it. "We are ethical because we overcharge slightly less than the others". The fact remains that disproportionate penalties are unlawful and therefore can scarcely be considered to be ethical. I suppose that you could quite reasonably argue that in the case of the Coop, failure to act ethically is a breach an implied term to do so. Good luck with your case. I hope that you give us a blow by blow account of it here.
  9. Has anyone ever brought a complaint about illegal charging before the Ombudsman? Has any one ever heard about such a thing. The Ombudsman is concerened with maladministration. Surely it is maladminsitration for the banks to conduct their contractual business in a way which does not comply with the law of the land?
  10. You can get directly to the Lloyds complaints department using CONTACT.US@lloydstsb.co.uk Also it is fairly easy to work out the email addresses of individuals as it is: firstname.lastname@lloydstsb.co.uk If your email is not returned to you "undeliverable" it means that you have scored a hit. The lower orders of Lloyds Bank staff do not seem to have email addresses.
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