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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bad service


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Hello and welcome to CAG.

 

Can you tell us a bit more about your story please? Have you gone through the normal complaint procedures? Your thread title implies that things haven't gone well.

 

We have a Hastings rep who should be along later, possibly he can help.

 

My best, HB

Illegitimi non carborundum

 

 

 

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  • 2 weeks later...
  • 3 weeks later...

Hastings Direct...

Due to an unfortunate circumstance i ended up paying them 'two'(!) days late. The=y had a penalty charge of £20 and added it to my monthly payment with interest. I asked them to rescind that and the answer was 'If we do it for you we'd have to do it for everyone' I retorted with 'I'll never insure with you again no matter how you appear in a year' and the answer was 'Do as you like'.! By that I decided I'd already made a wrong decision initially!

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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If you see my post about Hastings Direct you'll see I've been having problems with them as well. I too was slapped with the £20 penalty charge as well. I had exactly the same response as you, ' If we do it for you we'd have to do it for everyone', they seem unwilling to budge and don't care if you no longer insure with them. Like you I for one will never insure with them again.

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Well thank you for that response. Appreciated to say the least. I'm guessing this company relies on their so called 'customer service values' for what that means. They say they want to be fair however the knockdown is they really live as most insurers that when renewals come up their current customers will simply rebook with them. These days not such a good belief. Personally I spend my one hour a year using god forbid, martin's money tips and work through the suggested sites to visit. I can assure everyone that it's a godsend and in one year saved me a fortune. Hastings Direct as all vehicle insurers somewhere to have their first years renewal and leave!

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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I have been trying to get through to Hastings since 10am today and not had the phone answered, only went with this company as was cheaper then my previous insurer, I am only wanting to change my car details as otherwise not able to drive my " new" car

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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I have been trying to get through to Hastings since 10am today and not had the phone answered, only went with this company as was cheaper then my previous insurer, I am only wanting to change my car details as otherwise not able to drive my " new" car

 

You may have to phone their sales number 0844 8793033. Perhaps customer services for existing customers does not open on Sundays.

We could do with some help from you.

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have tried all numbers,deff open all u get is sorry we are busy :(

Sunday : 10 am - 5 pm

I even tried to phone them yesterday and got no answer either, really bad, need to get the car on the road so can get to work

Edited by snowdragon

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Hi Bobcat2, Thank you for posting. We had a planned upgrade to our systems over the weekend which was the cause of higher than usual call volumes. We hope that you managed to get through, if not then please feel free to send us all the details by email and we will be happy to help. help@hastingsdirect.com Many Thanks, Jamie

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