Gesture of goodwill and subsequent denial of offer

[shilu28]

After complaining for over a year to British Airways about numerous issues with my round the world ticket in business class in various destinations where I incurred a lot of phone charges, stress and anxiety, they offered me a gesture of goodwill, a free return 1st class ticket anywhere in the world with no expiry date. Unfortunately, I have lost the letter with this offer but I have exact dates of each correspondence with them and my correspondence sent to them with names of CEO and the person who made this offer to me. Now, they are denying an evidence of this whole issue and not willing to honour the gesture of goodwill.

 

Please can anybody tell me where I stand legally?

 

In advance, thanks for any help.

[The Mould]

After complaining for over a year to British Airways about numerous issues with my round the world ticket in business class in various destinations where I incurred a lot of phone charges, stress and anxiety, they offered me a gesture of goodwill, a free return 1st class ticket anywhere in the world with no expiry date. Unfortunately, I have lost the letter with this offer but I have exact dates of each correspondence with them and my correspondence sent to them with names of CEO and the person who made this offer to me. Now, they are denying an evidence of this whole issue and not willing to honour the gesture of goodwill.

 

Please can anybody tell me where I stand legally?

 

In advance, thanks for any help.

You need to send a subject access request (“SAR) pursuantto s.7 of the Principles of the Data Protection Act 1998 to the Compliance Manager of British Airways.

You can ask theInformation Commissioners Office (ICO) forfull details of British Airways Compliance Manager.

The fee for your SAR is £10.00 and British Airways have tocomply within 40 days of receipt of such, so send your SAR by specialdelivery to the Compliance Manager of the Data Subject Access Request Team ofBritish Airways.

Kind regards

The Mould

[shilu28]

Many thanks for your very informative reply and suggestions. I will follow through with your suggestions.

[shilu28]

Please does anybody know where I can access the service CAGmail?

[Conniff]

If you mean get yourself a cag email address, click on this link - http://www.consumeractiongroup.co.uk/buy_email.php

[shilu28]

If you mean get yourself a cag email address, click on this link - http://www.consumeractiongroup.co.uk/buy_email.php

 

Many thanks for your reply.

 

I am very sorry I meant CAGmail where, through CAG, I can send physical letters.

[shilu28]

I have found the place for CAGmail. There was a link in one of the other forums. There are no tabs for this in my profile. http://consumeractiongroup.co.uk/mail/. Thanks anyway.

[shilu28]

Finally, I received the data requested. However, they have omitted the all the data that was at the beginning and related to my discussions with BA and in particular, the person who had made the offer. In the SAR letter I clearly stated that the information request period and they have left out the first 18 months. Please does this mean that I have write to them again and send them GBP10?