Windows 7 or 8?

[Guest]

 

for reference again

http://windows.microsoft.com/en-gb/windows7/preventing-low-memory-problems

http://windows.microsoft.com/en-gb/windows7/change-the-size-of-virtual-memory

[renegadeimp]

DO what i do. Fully tripped down windows installation. Around 4.5gb install size.

[snowdragon]

thanks again, I did find the above Ford

it now says no problems found on this computer!

[Guest]

i know, was just posting up the links again for reference for anyone looking in.

so far so good. in the long term, could consider adding more system memory. is fairly priced at the mo, depending on the make.

Edited November 20, 2013 by Ford

[snowdragon]

only one thing now and that is to be able to see my pictures again! no matter what browser I use when I click to load on onto somewhere like f/b or GTS ( Gonetoosoon) it shows empty folders, I have to click open and hope I have chosen then one I am looking for. I looked for help re this and seems a few people have same problem.

When I first had comp I did not have this problem, so basically they are there but not there if that makes sense!

I will look into getting more system memory if things go wrong again if not able to increase the virtual memory, as mine has not got a max am unsure exactly how much I can increase it by

[snowdragon]

is it possible my graphics card has gone? asking as now when I open a page from another one the screen goes black every time and takes several seconds for it to come on, I am also having difficulty now playing games

[Guest]

maybe too much virtual ram? as per that link #151 '..Although increasing the paging file size can help prevent low memory problems, it can also make your programs run more slowly.'

put it back to system managed/auto, or decrease the max a bit.

presume you have run a full antivirus scan?

also, have you tried that prepaid tech support service you have?

Edited November 20, 2013 by Ford

[renegadeimp]

Sounds like a driver error to me. Especially if it goes black and the GPU 'resets' itself. If a VM error caused it, usually you'd either get a lock up for a few secs, or youd get the dreaded BSOD.

[snowdragon]

I am about to give them a call Ford, fed up of this now.

Renegadeimp, it is locking up at times, no idea what BSOD is, this should not be happening with a new comp?

[wobbly]

Blue screen of death ,used to bve very common on earlier versions of windows

[renegadeimp]

I am about to give them a call Ford, fed up of this now.

Renegadeimp, it is locking up at times, no idea what BSOD is, this should not be happening with a new comp?

 

It VERY much sounds like a GPU driver issue to me. If you want help, let me know and ill walk you through removing, reseating, uninstalling, confirming a clean installation of your drivers again.

 

If none of that works, then the only things left to consider, is a dodgy interface connection, or simply a bad GPU.

 

The whole procedure should only takes 10 mins or so, but it ensures your GPU works.

[snowdragon]

thanks renegadeimp, only had the comp a month so is still under warranty or better be!

[renegadeimp]

If its under warranty and you live near to the shop, get them to fix it for free. It's their prob then. Not yours

 

If you got it direct from the manufacturer, then check if you are allowed to repair it without voiding the warranty.

[snowdragon]

yeah got it from Currys/PC world near where I live

[renegadeimp]

Take it back to them, but be aware that they WILL try and fob you off, saying they cant do anything unless you bought their insurance. Under SOGA, they are obliged by law to sort it out.

[snowdragon]

thanks Renegadeimp, I have their 24/7 hlp and advice knowhow thing, free phone number lol

[snowdragon]

this is what appparently causing loss of virtual memory, I did as was suggested and lowered it and now got warning again

 

C:\pagefile.sys 27.3 43 25.9 35

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

System 4 0.6 4 25.9 35

coreServiceShell.exe 1440 15.0 55 0.0 0

WmiPrvSE.exe 6308 2.9 7 0.0 0

svchost.exe 900 2.4 24 0.0 0

chrome.exe 4052 2.1 34 0.0 0

chrome.exe 3976 1.0 139 0.0 0

chrome.exe 4732 0.9 38 0.0 0

realsched.exe 4504 0.6 15 0.0 0

ALU.exe 2800 0.5 10 0.0 0

services.exe 608 0.2 11 0.0 0

rundll32.exe 5524 0.2 6 0.0 0

WmiPrvSE.exe 6316 0.2 16 0.0 0

GoogleUpdate.exe 6540 0.1 4 0.0 0

chrome.exe 4956 0.1 35 0.0 0

lsass.exe 616 0.1 4 0.0 0

taskeng.exe 6512 0.1 4 0.0 0

spoolsv.exe 1232 0.1 4 0.0 0

csrss.exe 508 0.0 4 0.0 0

chrome.exe 3788 0.0 48 0.0 0

svchost.exe 800 0.0 6 0.0 0

uiSeAgnt.exe 3564 0.0 4 0.0 0

realplay.exe 6572 0.0 16 0.0 0

svchost.exe 864 0.0 4 0.0 0

svchost.exe 780 0.0 4 0.0 0

 

 

0 C:\$Mft 4.0 12 1.3 4

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

System 4 0.1 7 1.3 4

WmiPrvSE.exe 6308 1.1 19 0.0 0

services.exe 608 1.1 4 0.0 0

coreServiceShell.exe 1440 0.6 4 0.0 0

GoogleUpdate.exe 6540 0.4 43 0.0 0

taskeng.exe 6512 0.4 15 0.0 0

WmiPrvSE.exe 6316 0.2 4 0.0 0

rundll32.exe 5524 0.1 4 0.0 0

chrome.exe 4732 0.0 4 0.0 0

spoolsv.exe 1232 0.0 4 0.0 0

realsched.exe 4504 0.0 4 0.0 0

lsass.exe 616 0.0 4 0.0 0

svchost.exe 900 0.0 4 0.0 0

csrss.exe 508 0.0 4 0.0 0

 

 

0 C:\$LogFile 0.0 0 2.0 13

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

chrome.exe 4732 0.0 0 1.2 11

System 4 0.0 0 0.6 17

rundll32.exe 5524 0.0 0 0.2 13

svchost.exe 864 0.0 0 0.0 8

lsass.exe 616 0.0 0 0.0 4

 

 

0 C:\Users\Sandy\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1 0.7 15 0.6 4

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

System 4 0.1 59 0.6 4

chrome.exe 4732 0.6 6 0.0 0

 

 

0 C:\Windows\..\d097bd7ea7076c1d0e162bcf786f6bb579a8d33fa1f4494fb2f045f97341f414.cat 1.3 3 0.0 0

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

coreServiceShell.exe 1440 1.3 3 0.0 0

 

 

0 C:\Windows\System32\wbem\Repository\OBJECTS.DATA 1.1 11 0.0 0

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

svchost.exe 900 1.1 8 0.0 0

System 4 0.0 98 0.0 0

 

 

0 C:\Windows\System32\wbem\cimwin32.dll 1.1 29 0.0 0

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

WmiPrvSE.exe 6308 1.1 29 0.0 0

 

 

0 C:\Users\Sandy\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2 0.8 6 0.2 7

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

chrome.exe 4732 0.8 6 0.0 0

System 4 0.0 0 0.2 7

 

 

0 C:\Users\Sandy\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0 0.0 0 1.0 5

Image Name Process ID Reads/sec Kb/Read Writes/sec Kb/Write

System 4 0.0 0 1.0 5

 

 

0 C:\Users\Sandy\AppData\Local\Google\Chrome\User Data\Default\Cookies 0.6 4 0.2 4

[Guest]

get rid of realplayer imo, known resource hog, and not really needed much nowadays.

others seem mostly your browser, google (your browser), asus utilities, trend, and windows services (don't remove win services).

whats your motherboard model no.? assume is asus? see if that can be tweaked also via its bios?

Edited November 21, 2013 by Ford

[renegadeimp]

Try this. perform a full clean boot. DO not run ANYTHING else.

 

Leave the comp running for an hour or two, then run the program that causes the lockup/crash. If it still gives you the error, then you have narrowed it down to the GPU or driver.

[snowdragon]

Hi Ford, ok will delete realplayer, motherboard is what comp came with, sorry no nothing about these

Renegadeimp, I have no idea what programme is causing problems, sorry am pretty useless re comps!

[Guest]

Hi Ford, ok will delete realplayer, motherboard is what comp came with, sorry no nothing about these

..!

 

no worries re motherboard just a thought, maybe some motherboard settings can be tweaked, partic if using onboard graphics.

if you're ok with this, download the 1.67.1 zip (on the right (not the top header scan!), scan for viruses as a precaution (is safe imo, i use it), unzip/unpack to its own folder, open folder, double click the x64 bit one, give it a minute it will come up with some details in with tabs. post up your mainboard model number and graphics details. (can find these details via windows, but this is a catch all in one)

http://www.cpuid.com/softwares/cpu-z.html

Edited November 21, 2013 by Ford

[renegadeimp]

Hi Ford, ok will delete realplayer, motherboard is what comp came with, sorry no nothing about these

Renegadeimp, I have no idea what programme is causing problems, sorry am pretty useless re comps!

 

Ok. WHat were you doing when the comp didnt perform correctly?

[snowdragon]

it does it whenever it feels like it tbh, it also now freezes and am not able to do anything with it, I am waiting for the knowhow people to get back to me but not holding my breath!. I have just tried to un install real player and it will not let me!. I am still not able to see my pictures either, it shows up blank folders yet pictures are in there

[renegadeimp]

Ok. Then we've narrowed it down further.

 

It's either an overheating issue, a ram issue, or a gpu issue. You will be given the runaround with pcworld. Their insurances are crap and are used purely to generate extra money for the business. Their 'tech guys' are pretty much idiots on minimum wage who attend a 1 day workshop in how to start up a pc. If they cant figure out the problem, they normally just revert the system back to original settings using a CD, then say they have done a dozen things and it should work.

[Guest]

odd, realplayer is third party and uninstallable!

what settings did you do for the virtual ram? that link suggests the min as amount of system ram, and max as three times that?

there is then also the poss graphics issues eg re driver and/or amount of system ram use (if onboard).

does it cease up in safe mode?