Advice Please

[Stobbie]

I've sent the D.P.A letter and followed that up with the Non compliance letter to Barclaycard but have still not received anything. I cannot calculate the charges if they won't send me the information. What now?

 

Any help appreciated.

 

Thanks

Andrea.

[skbuncks]

Hi Andrea

How long has it been since you sent your initial Data Protection Act??? Did you send it recorded delivery?? Haveyou recieved nothing at all??

[Stobbie]

I sent the DPA letter on the 13th August. I left it until the 5th October to send the non compliance letter but have received nothing, no acknowledgement or anything. I didn't send it recorded delivery. Do you think I should send it again recorded this time?

[hagenuk]

Hi Andrea

 

Which letter did you send them? If it was the one giving them seve days to comply or you will issue proceedings then you should now issue a court claim against them for non-compliance.

 

The details you need are here.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

 

If you obtain proof of postage from the post office when you send your letter, this will be sufficient should you need to prove that the letter was sent.

[Jonnie Reclaim]

Hi Andrea,

 

I think that one important point here is if you can prove postage - it may be worthwhile sending a second LBA recorded delivery (£1) to Barclaycard - you could try Carol Jones,Carl Nuttall or Tracey Burgess (all Customer Relationship Managers) at Barclaycard,PO Box 599, Manchester. M60 3NF - these contacts worked for me.

 

Good luck.

 

J

[skbuncks]

As Jonnie says its worth sending a another LBA to one of the contacts he's listed. Its not like bcard to supply no statements whatsoever so is likely an oversight due to the large volume of requests they are receiving. At the end of the day piling straight into a MCOL culd cost you money and time you dont need to waste

[Stobbie]

Thank you so much. I thought it a bit strange that I have now even received an acknowledgement so, I think I will go down the route of sending them a new LBA recorded at the contact address that Jonnie provided.

 

Thank you all so much for your help. I'll keep posting my progress.