PPI Claim Vs Barclaycard PPI **WON**

[PPI challanger]

Hi all. I am starting a claim against Brclaycard for PPI on my credit card.

I have attached an agreement form from 2001 which I signed. It looks like PPI was mandatory as there is no option on this form is this a good cause for a claim?

 

I have full statements now back to 2004 but nothing from 01-04. how can I account for this on the spreadsheet for claims?

 

Thanks

[PPI challanger]

try no3

[PPI challanger]

Hi all,

 

Been making some progress today. Managed to look at some spreadsheets and input my data. Can someone have a look to see if it is correct?

 

For pre 2004 As I mentioned I dont have any data so I have averaged my monthly PPI and added it all together to get apprximatly 600GBP for 01-04. In the spreadsheet I added this as the original PPI payment as it will be summed up for that date.

 

I would like to figure out the redress for `01-`04. Can someone advise which sheet I should use for that?

 

Thanks

 

PPI Challanger

 

p.s. I forgot to say I have all this data from my SAR I sent through almost 1month ago (oh and they sent me the data without cashing the 10gbp check) impressed with Barclays resposne so far

[dx100uk]

so it was already filled in for you [ticked?]

 

for the months you don't know

 

your use an avg of the PPI payments you do know.

in the CISHEET

 

dx

[PPI challanger]

so it was already filled in for you [ticked?]

 

for the months you don't know

 

your use an avg of the PPI payments you do know.

in the CISHEET

 

dx

 

Thanks for the response dx

The only form I have is the one attached - the form shows that in signing it I agree to ppi but it does not look like there is any tick box (pre filled or not) at all.

I will do the spreadsheet.

[PPI challanger]

Ahh so I have prepared the files now and looks good. I will draw up the letter and see what they say. any advice on what to add in the letteR?

 

 

Thanks

PC

Edited August 10, 2013 by PPI challanger

[PPI challanger]

Ok so I am posting my letter today.

 

Also just an additional issue I found a one page statement within my SAR which belongs to someone else!!! Barclays not so careful!

[PPI challanger]

Sent in my claim form which totaled almost 2.5K. (included ppi payments, charges for late payment when the account would have been in credit and also a claim for card insurance(lost or stolen) which I never new was on the account and essentially useless).

 

The letter was received by the bank 1 week ago and this morning

 

I received a letter from the card insurance company (not ppi - but the theft etc part) saying

 

thank you for the recent correspondences - due to changes in terms and my circumstances the insurance policy is no longer valid and has therefore been cancelled.......

 

anyone have any thought if this means the bank think my claim is legitimate? seems odd that I have received this letter now...

[dx100uk]

just separate depts. prob.

 

dx

[PPI challanger]

Spoke with BC yesterday. they have had my claim forms in for 20days but no response.

Aparently they have sent a response but it is "lost in the post". Also they said they had "ordered" the application form and expected it soon. I asked why this was not included in the original SAR - response: you did not specifically ask for anything... hmmm (my sar said ALL DATA relevant to me). I have already filed one SAR non-compliance with them so sent a second off today.

 

Interestingly enough on the phone the person also said "we probably have paper copies of your account pre-2004 but they did not think it was necessaty for you" also added to my 2nd SAR non-compliance.

 

Meanwhile 4 weeks on my claim has passed... we will wait and see what happens now!!! frustrating as every letter costs me 10Pound to send!!!

[dx100uk]

you don't HAVE to use recorded

 

free 1st class proof of posting in good enough

 

you only have to show the letter was sent, no delivered if it goes to the FOS etc etc

 

dx

[PPI challanger]

Thanks all,

I have finally got the complete accounts (back to 2002) from barclaycard. I have sent the FOS questionaire to Barclaycard and waiting a response.

 

Whilst waiting I have created the atchaed sheet as best I can from the sheet can someone have a review and let me know what they think? it seems something odd is happening around the time I cancelled the PPI in 2007.

[ims21]

Looks pretty much OK to me.

 

What do you feel is going wrong in 2007?

[PPI challanger]

Thanks

Not sure it seemed odd that the ppi running total went to 0 - but then looking at it again I guess it is ok...

 

Not sure why but I was expeciting it to be a little higher from my original "guestimates" - Happy if this is it though! be nice to get my resposne from barclays - they have been pretty good and responsive so far so we will see.

[PPI challanger]

So i was thinking about this last night and trialed the charges in the CIS sheet and this comes out to be significantly more compound interest than the running sheet. can someone advise which is accurate?

[dx100uk]

on the fos running sheet

if your red card balance col is not correct to the statements balance

then it throws the whole thing out.

 

the cisheet looks ok.

 

dx

[PPI challanger]

Thanks dx, appreciate it.

Not sure why the numbers are so different I beleive both sheets are accurate (I only missed perhaps 3 statements in the running sheet and I have estimated the balances so it alligns with the next statement.)

 

Well I guess I will see what B-card come back with anyhow....the initial sheet i sent to them looks like it was undervalued (compared to the latest calcs) so I perhaps need to send an updated one before they make their decision.

 

thanks again

[PPI challanger]

Hi all,

 

Just an update and request for suggestions.

 

Barclaycard have now responded today to my claim request (almost exactly 8weeks after receiving my complaint).

they say in the letter:

 

Please provide more information about the company sick pay scheme when I was sold the policy. Confirm Employer, level of cover and length of cover.

 

I do not know the exact details of my cover it is from 2001 and a comapny I left in 2004 (although I have since rejoined). I do not beleive the company have the details of the policy although I am checking it now. Is it sufficient to name the company and state it provided private "BUPA" health insurance and was able to cover my personal expense for up to 12 months?

 

Thanks

[PPI challanger]

How does the following sound:

 

Thank you forthe letter xxx

 

I do notthink that you are reviewing this claim with the professionalism that isrequired of a large organization such as yourselves. I submitted my original claim 8weeks beforethis response was received and it seems that you have made no significantreview of the facts as I originally detailed.

 

Please beassured that I am in a position where I will keep this review process going aslong as it takes for me to get the favorable response I feel I am due(including actioning a claim to the FOS).

 

As requestedin your letter my details of the company insurance policy.

 

Employer: xxx

Details of Cover: In the case ofshort term illness my company would provide full salary for 18 weeks and halfsalary for an additional 18 weeks. In thecase of more serious sickness/health issues I would also be covered by privatemedical insurance which would pay my complete salary for 12-18months

 

Furthermore:negating the fact that I had adequate cover for 12 months the fact you are nowasking what cover I had indicates to me that at the time of asking you did notfulfill your responsibilities of the ABI code of practice namely: “shall ensureas far as possible that the policy proposed is suitable to the needs of theprospective policy holder”

 

You failedto:

 

· Ask about anyexisting medical conditions

 

· Ask if Ialready had any form of payment protection

 

· Ask if I hadadequate protection due to possible sickness (clearly I did)

 

In additionto the above I have also recently received additional Barclaycard statementswhich mean I have reviewed and adjusted the value of my expected claim.

 

I haveincluded the spreadsheets but in summary:

 

PPI charges @regular interest rate of 27.95% as averaged on my balances = 6564

 

Insurancecharges with corrected interest of 26.52%=810

 

Totalexpected claim to be:

 

I will expect any offer you send to be accompanied bysuitable evidence and calculations that you have made.

[dx100uk]

nice

 

dx

[PPI challanger]

Thanks again dx.

letter sent and I even follwoed with a call quoting the letter word for word so that they could start the process.

 

the guy on the phone even apologized for taking 8weeks to ask for more information and said it should have been quicker.

 

not sure what they are thinking if the claim boils down to health care only.... but we will see.

[PPI challanger]

Well the good news: Barclaycard have credited my account with circa 1700GBP

and this ties up with my initial estimation of redress which can be seen in post 15. however not the smae as the newer calculation which was circa 6K.

 

Can someone have a look as I am expecting a letter of which I will need to accept or challange.

also they have credited my credit card so I am now in significantly +ve balance. should this not have been credited to my bank?

 

in addition I have also sent in the same request to NatWest do you think they will follow the same understanding? the credit cards are from the same period (about 6months difference) and the reason for reclaim is the same (i had cover from my work). only N/W is considerbally larger claim (circa 14K).

 

Thank you all.... once everything is settled I will of course make a donation

[PPI challanger]

Any thoughts?

Although the mystery depend as the money has now been removed from the card...???

[PPI challanger]

Hi All, I now have the letter from Barclays and they have the following to say:

 

Your Claim has been upheld.

Thank you for providing the additional information we requested.

We have now finished investigating your claim and we agree that we mis-sold you PPI. We are sorry this policy was mis-sold and we will provide a full refund of 1744.41.

 

What this means to you.

We will refund all the insurance premiums you have paid together with interest paid on the premiums tod date.

 

We have included an additional 8% interest on top of your refund as statutory compensation. We will include an extra 45 days of simple interes to give us time ot make the payment to you.

Refund of premiums made: 692.68

Refund of interest charged: 552.68

8% simple interest: 623.81

Income tax deduction: 124.76

 

Totla refund: 1744.41.

 

Can someone help me to suggest if I should accept or appeal. I am struggling to balance this with the spreadsheets I should use.

 

Thanks

[dx100uk]

not that far out

 

as I've now done your sheets correctly.

 

dx