Council installing wrong shower

[bonnygirl]

Not sure if this is right place to put this, however, a very good friend of mine lives in council accommodation the council OHA said that he needed a walk-in shower. He had a very good bath and sink installed by the council a few years earlier and initially only wanted the bath moved a bit to enable him to get in and out of the bath in safety. The council said that could not be done and recommended a walk in shower instead. He got all he specification from the council and even a picture of the shower that was going to be installed. However their contractors gave him a terrible time and they installed a completely shower unit for him. This unit is completely electric and not a mixer shower that could be used with his combination boiler. Anyway the shower malfunction and got to a scalding temperature but the council keeps insisting that does not happen as it is cut out at a certain temperature, but the manufacture instructions does say that they shower can reach scalding temperature if not installed or used properly. Anyway he wants the shower that the council told him that was going to be installed. Is there any thing he can do to insist on getting the shower unit changed to the one that should have been installed. Any suggestion on how he should proceed with this please.

[Keyzer Soze]

Tell him to contact the council's corporate complaints department and tell them he wants to make a formal complaint about his treatment, the incorrect shower and the fact that it's defective. He'll need the original specification which states a mixer shower was going to be installed. If he's unhappy with the outcome, he can go through the different stages of complaint, up to ombudsman, if necessary.

[bonnygirl]

The council are the worse people to deal with they do not talk to each other unless it something determental about tenants or they own them money.

 

He only wishes he never let them inside his home as he had over 2 weeks of hell with their cowboys builders. He feels that it is usless speaking to them as their only interest is looking after their contractors and they can do just what they like in people homes regardless of they are pensioners and or disabled. :mad2:

Edited July 24, 2013 by bonnygirl