@eonhelp huge gas bill

[annr]

I have a bill from EON - ENERGY FIT PLAN dual fuel from Dec 2011 paying by DD. Meters not read again until May 2013. the amount of gas used according to meter is 66,438kWh £2681 to pay! It is a one bedroomed flat, 3 radiators plus hot water. I shower rather than run baths. It seems an enormous bill, could it be a faulty meter or boiler? how do I find average consumption of gas for my circumstances?

The electricity is 1,748kWh for same period with washing machine and tumble drier used almost every day - seems about right.

[E.ON Company Rep: Malc]

Hi annr

 

That's certainly a lot of gas for the type of property described. As a rough estimate, the cost for that amount of gas looks about right.

 

You say, since Dec 11, we didn't read the meter again until May 13. Sounds like this latest bill is a catch up probably after a series of under-estimated bills.

 

In this case, you can ask for a payment arrangement to spread the balance over a similar period to that where we've estimated. May make things a little easier.

 

To check your ongoing usage, I'd take regular meter readings. See if there are any unexplained spikes or a particular pattern. Have a chat with our specialist Consumption Team, too. They'll be happy to go through your past usage as well as advising on the best way forward.

 

Hope this points you in the right direction.

 

Malc

[annr]

Thanks Malc,

the other problem is from Dec 12 - jan 13 the bill states no gas has been used, no estimate, nothing although the electricity has been estimated. I really don't understand what is going on

annr

[raydetinu]

Did you mean dec 11- jan 13?

IIRC they can only go back 12 months?

[annr]

Hi raydetinu,

yes 1st bill feb 2012 £0 gas bill. What does IIRC refer to? thanks.

[annr]

it's ok I understand now, not quite up to speed on forum abbreviations.

[E.ON Company Rep: Malc]

Hi annr

 

Sorry, I may have misunderstood your first post. Have you not had a gas bill of any sort until the recent one?

 

If this is the case, raydetinu may be right and the Billing Code could come into play here.

 

With the Billing Code, if we're at fault for not providing a bill, we won't charge for energy used more than 12 months prior to when the issue was put right. Can't say if this applies here but certainly worth asking the question.

 

Hope this helps.

 

Malc

[annr]

Thanks to raydetinu and Malc, I checked this out and have written to EON. Have to wait and see now. annr