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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi all i am new to this so please be nice

 

right i will start from the beginning

 

i sold a car to a lady on the 30th september 2012

 

got the cash for it thought end off filled out the V5 log posted to the DVLA job done.

 

i contacted the DVLA after 3 weeks to inform them i never received anything from them 

 

they said i should write a letter detailing the date i sold the car who the new owner was etc etc which i done.

 

i got a letter back from the DVLA with copies of the letter i wrote to them

 

 they sent me a letter confirming i was no longer the owner of said car from the 30th september 2012 and i thought that was the end of it.

 

i then received a penalty notice from TFL with 2 pictures of the car that was clipped by a camera driving in a bus lane on the 9th of october.

 

I immediately contacted TFL to inform them i sold the car and i was no longer the owner the of car from the 30th september so there is a mistake 

 

they replied there is not a mistake and i should pay the fine or appeal.

 

i appealed the case and informed them that i sold the car etc etc.

 

they denied my appeal stating as far as they are concerned i am the owner of the car at the time of the offence and doubled the penalty fare to 160.00

 

i immediately phoned them and said i was not paying i am not the owner i have proof from the DVLA that i sent into them copies 

 

they replied on the phone and i quote "we contacted DVLA and they informed us that you were the owner"

 

these are  lies

 

 i pointed out and the DVLA would not give confidential information like that over the phone to anyone 

 

i was told you either pay or it can escalate.

 

i then called the DVLA to confirm what i was told and they informed me they would never give any details to anyone

 

TFL were only trying to scare me to pay the fine and the advised me not to pay.

 

yesterday i had a letter left by a bailiff regarding this demanding that i either pay an outstanding fee of 557pounds or they will seize goods at that value

 

 this has totally shocked me

 

 i called the bailiff as he left his number informed him of what i have been told informed him i have written proof from the DVLA that i was not the owner

 

 he rubbished that and said he hears it all the time

 

people buy cars get caught then sell them on write to the DVLA saying they weren't the owners at this date etc etc and that i need to pay him

 

 i told him to go and take a swing and jump

 

 i am not paying as i am not in the wrong if i was genuinely caught fine i would pay , but when i have proof from DVLA in writing and on the phone that i sold the car on the 30th september and this car was caught on the 9th October then i clearly am not the driver.

 

my question is

 

what should my next step be to get this resolved i am not paying a penny to him he can go get lost.

 

also i am in two minds to complain about TFL harassing me with this stressing me out and more importantly liying to me down the phone

 

can i sue them or who can i complain to about this

Edited by dx100uk
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im in work just now so dont have the paperwork on me i think it something like taskforce or something like that

 

all it was was a letter elft at the door by the balliff stating that i owe them 575.00 and they have the power to seize goods to aution up to that value

 

i have just been to the police with the letter from the DVLA and they said i am in the calera and not to worry if the balliff turns up demanding entry i should call 999 and ask for the police to attend as they checked there records and i was not the owner at the time

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I would write to the council and the bailiff saying that I do not like being called a liar and they either cancel this ticket and issue an apology or escalate it to court.

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i will await to see what happens tomorrow when he turns up "if he turns up that is" as i am amazed at how his attitude changed when the police spoke to him on the phone was certanly not as polite as he was to them as was towards me.

 

but i am deffinetly taking taction against TFL for this the lied to me on the phone and have denied all paperwork i sent them which have all been official documents from the DVLA

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What bailiff company is this?, as for the Formal Complaint address it to TFL, and copy to Boris Johnson, the Mayor of London, he may as well know what muppetry is done by his beloved TFL.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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What bailiff company is this?, as for the Formal Complaint address it to TFL, and copy to Boris Johnson, the Mayor of London, he may as well know what muppetry is done by his beloved TFL.

 

Pick up the pencil and join the dots

 

IBM UK Ltd were taken on sometime in 2007, after a year of negotiations (loads of Chateau neuf du plonk no doubt with Ken and his chums) .

 

Their consortium partner was NCP at the time - renamed to NSL Ltd shortly after, and Task Enforcement is the bunch of housebreakers under the NSL wing.

 

The non-negotiable five year contract commenced in November 2009 as a result of the wining and dining.

 

http://www.tfl.gov.uk/static/corporate/media/newscentre/archive/6270.html

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the name of the bailiff company is Task enforcement ltd

 

i have called there office regarding this and there just as ignorant as the bailiff as well

 

i will email tfl and copy the mayor in as well and i am going to put strongly that i am been harassed by TFL and TAS enforcement ltd over this

 

is it worth my while contacting the papers over this as i feel like i am getting lied to constantly, fobbed off and feel like a black sheep in a crowd with everyone pointing the finger and laughing at me

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Surely, if the OP has a copy of the letter they received from DVLA stating an agreement that they were on longer the registered keeper of the vehicle from 30th September, and the contravention occurred after that date then producing a copy of that letter with an appeal would be fatal to the claim against the OP and would send TFL and their enforcement team on their way with a flea in their ear??

 

Feebee_71

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Surely, if the OP has a copy of the letter they received from DVLA stating an agreement that they were on longer the registered keeper of the vehicle from 30th September, and the contravention occurred after that date then producing a copy of that letter with an appeal would be fatal to the claim against the OP and would send TFL and their enforcement team on their way with a flea in their ear??

 

Feebee_71

One would assume that to be so, but TFL and Task are not going to let a little thing called the truth and absolute proof get in the way of the quest for their illicit pound of flesh.

 

If OP does produce the letter then yes it is an absolute defence, especially in a Civil jurisdiction where balance of probabilities is the burden of proof

 

As to the press might be worthwhile and also try Nutsville, at nutsville.com

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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please find attached a copy of the DVLA letter stating i did not own the car from the 30th september and a copy of one of many PCN that TFL has sent to me as you can see the date of the offence to bf 21.43 on the 5th october which is a week after i sold the car

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