hsbc ppi

[muswellpompey]

Hi

I got sent a letter by HSBC saying they may have mis-sold me PPI on my loans.

 

I filled in their questionnaire.

 

It has now been 8 weeks and

 

every time I call I seem to get given different excuses why they haven't replied.

 

Maybe it is because they have so many people to deal with.

 

How long should I wait before going to FOS?

 

I have 6 loans going back over 15 years,

 

I have always had sick pay and redundancy through my job (that I've had over 17 years)

so I never needed the ppi, and wouldn't have taken it out if they had told me (and I wasn't so stupid ).

 

Not sure how long I should wait before my next move?

[ims21]

If they have not responded within the 8 weeks then you are free to go to fos now.

 

However, you will need to be prepared for a long wait.

 

Have you got the agreements and worked out what amount you are due back?

 

Have a read of No.1 in my signature.

 

If it were me, at the very least, I would be sending the bank a final letter giving them 7 days to repay your and tell them that failing that you will be lodging a formal complaint with fos which will cost them a further £850.

[muswellpompey]

success, spoke to them on the phone today. They have sent me a letter today, they read it over the phone. they have offered me almost £6000, which is approx what i thought. they have also sent me a breakdown of how they reached the total.