@o2 O2 Contract Problems

[liam12345]

Hi guys!

 

My neighbour stupidly agreed to take out a 2 year mobile contract with O2 for a boyfriend but in her name.

 

He has since left taking the lovely new I-phone and left her with an outstanding bill of £200

and over 18 months of contract charges of over £45 per month.

 

She has contacted the ex and although he has promised time and time again to pay the outstanding debt

and to maintain the regular monthly payments he continues not to pay a thing.

 

O2 have blocked the phone and have threatened with sending the outstanding debt to Debt Collection Agencies

and expect her to continue to honour her montlhy contract charges.

 

She is a single mum and although in part time employment still relies on the benefits she is entiltled to.

She can't afford to pay the outstanding debt and can barely afford to continue to pay the £45 per month.

 

She has contacted O2 who have been less than helpful

and whilst I understand their position (as the ex still has the I-phone)

and the contract was taken out in her name

there must be something that can be done either in consultion with O2

or something that she can do to get the money (or phone) back off the ex?!

 

Any advice would be greatly received as she is very worried about her finances

and doesn't know where to turn.

 

She is learning a hard lesson from trusting someone but needs help!

 

Thanks!!

[dx100uk]

o2 should by cell usage be able to tell where the phone is roughly

had itsuse.

 

from this, hopefully they will at some level 'agree'

that it was not her that ran up the balance.

 

ok she signed the contract

however, she now needs to cancel it!

 

atleast that will stop further charges.

 

pers i'd let this goto a dca.

 

ok they have no powers but

can be let loose by way of a letter on the actual 'user'

 

I doubtthis will get serious

 

pers i'd stop paying too to force the issue.

 

best bet is to now stay off the phone

 

everything in writing only.

 

disregarding any penalty charges

 

what kind of monetary value is this debt?

 

dx

[liam12345]

o2 should by cell usage be able to tell where the phone is roughly

had itsuse.

 

from this, hopefully they will at some level 'agree'

that it was not her that ran up the balance.

 

ok she signed the contract

however, she now needs to cancel it!

 

atleast that will stop further charges.

 

pers i'd let this goto a dca.

 

ok they have no powers but

can be let loose by way of a letter on the actual 'user'

 

I doubtthis will get serious

 

pers i'd stop paying too to force the issue.

 

best bet is to now stay off the phone

 

everything in writing only.

 

disregarding any penalty charges

 

what kind of monetary value is this debt?

 

dx

 

Thanks for the reply DX.

 

The ex still has the phone but the sim has been cancelled so he can't run up any more charges!

 

The current debt is approx £200 but she still has 18 months left of the contract which is about £45 per month!

 

If she cancels it she will have to pay the remainder of the contract plus what 'she' owes!

 

What do you mean by the DCA's ''can be let loose by way of a letter on the actual 'user'''?

 

If she cancels the direct debit then it will obviously hit her credit rating but as you say it may force the issue!

 

Is there any way she can cancel the contract and pay off the outstanding debt but not have to pay the future £45 per month for the next 18 months

- plus the ex still has the phone the contract was taken out for?!

 

Any way she could contact the police to say he's got the phone that is legally in her name?

 

Thanks for your help!!

[dx100uk]

there will p'haps be a cancel fee but miles less thanthe total to pay.

 

if its only £200

they'll never go near a court.

 

if itgoes to a dca

tell them where is is!

 

now

 

the cra file...

 

is it actually showing ?

 

dx