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    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
    • Simon Case was at the Covid inquiry yesterday. Finally. ‘Eat out to help out’ launched without telling official in charge, Covid inquiry hears | Covid inquiry | The Guardian WWW.THEGUARDIAN.COM Simon Case, who was responsible for Covid policy at time, calls Boris Johnson’s Downing Street the ‘worst governing ever seen’  
    • I think for the moment you will have to wait for the return of the dress to you And then take some decent photographs which will show the damage very clearly. You will have to provide these to parcel to go but also you will need them as evidence for the court if that's the way this matter goes . Let us know when you get the dress and you have the photographs. It would be helpful to see the photographs here. In the meantime I suggest that you start reading as many of the stories on the subforum as you can manage in 2 or 3 days and that means quite a lot. In particular read the pinned posts at the top of the subforum which will explain the principles involved which you will probably have to use if you bring the matter to court. When you have done the reading, when you have received the dress and when you have the photographs then come back here and we can go to the next step      
    • Solid blocks of text are very difficult for people to follow and especially when they are using small screens such as telephones. This discourages people from giving you the kind of help that you need. Please will you make sure that your posts are properly spaced and punctuated in future.  I have done this one for you on this occasion
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T-Mobile Penalty Charge


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Hello, I wasn't sure where to post this but this is as good a place as any.

 

I recently had a bounced Direct Debit for my monthly T-Mobile phone bill and paid over the phone a couple of days after it bounced. Got this month's bill a couple of days ago and I'm apparently being charged £23.50 for an unpaid direct debit penalty charge! Not run into this sort of thing before with phone companies! I also got charged £3 for paying the balance over the phone, so have in effect been charged £26.50 by T-Mobile for the bounced direct debit (and will be charged on the bank's end too, boo!). Would the bank charge situation apply to a phone contract also?

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Hello, I wasn't sure where to post this but this is as good a place as any.

 

I recently had a bounced Direct Debit for my monthly T-Mobile phone bill and paid over the phone a couple of days after it bounced. Got this month's bill a couple of days ago and I'm apparently being charged £23.50 for an unpaid direct debit penalty charge! Not run into this sort of thing before with phone companies! I also got charged £3 for paying the balance over the phone, so have in effect been charged £26.50 by T-Mobile for the bounced direct debit (and will be charged on the bank's end too, boo!). Would the bank charge situation apply to a phone contract also?

 

You can claim the £23.50 back, the £3 you can as they say its costs to cover the Admin for not paying by DD. Bollocks really

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Absolutely - the sooner these companies realise we're not going to tolerate this, they'll learn the hard way. Can I suggest you end ALL your direct debits and take responsibility for making these payments yourself? If your bank offers Home Banking, it's easy to arrange and the phone company whould be hard-pressed to prove that it cost them more to administer your account when you paid electronically, than when they just 'took' it"

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Hello, SORRY ASH TO HIJACK YOUR THREAD!

my wife got exactly the same letter and same cost,what should she do pay this bill minus the £23.50 or pay the full amount and then try to reclaim this £23.50.?

 

Would appreciate any help here, and ash sorry once again to hijack your thread!!! appologies mate

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Your choice really... if you fail to pay it they will chase you, and may end up taking YOU to court - but it's only as scary as the other option; which is that you pay it and claim it back via the courts.

 

To be honest there is no real end-game disadvantage either way; you will end up getting back your money without it having any effect on your credit rating.

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Yup - do what you feel comfortable with. If you don't want to appear the baddie - pay the amound they request in full, then advise them due to the charges you regretfully will be cancelling your DD. THEN, yopu can advise them you will be making a claim against them for these unrealistic fees if they cannot provide a breakdown of costs.

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I am in the same situation, I not only was charged £26.5 from T mobile but also £30 from my bank I have changed banks and phone service, just need to get the charges back now.

 

Kirsty

Kirsty

 

Nationwide

S.A.R - (Subject Access Request) sent 15th Oct 06

Standard letter received 19th Oct 06

Statements received 27th Oct 06

Prelim letter sent 30th Oct 06

L.B.A - (Letter before action) sent 20th Nov 06

MCOL - Issued 6th December

 

Bank of Scotland

S.A.R - (Subject Access Request) sent 20th Oct 06

Letter received thanks for request, but we need account details ect, Can they not read! 6th Dec 06

Goldfish

S.A.R - sent 2nd Nov 06

Standard reply received 21st Nov 06

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I am in the same situation, I not only was charged £26.5 from T mobile but also £30 from my bank I have changed banks and phone service, just need to get the charges back now.

Kirsty

 

Just get the ball rolling - we all had to start somewhere!

 

:)

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No. Ask to see their bank statement.:) (Since they initiated the transfer, it's a bit strange why their bank would want to charge them for something they've done), after all YOUR bank could have charged you £30 for NOT paying it!

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My bank ARE charging me for the failed DD, so I will have effectively paid £55 in charges when the original bill was £41.

 

What's especially galling is when I first set up the phone contract I requested a pay date after my monthly pay day so I wouldn't have this kind of problem, which they completely ignored and set the pay date to 3 days prior to that, when I have the least money. When I rang up to try to change it they told me I had to wait until after the first payment went through and of course I forgot to ring again to get it changed, being as I have a life outside waiting in call systems which I consider akin to having my fingernails pulled out one by one.

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Absolutely - that's why it belies belief that you should have to pay T-Mobile's bank charges, after all they're not paying yours! You really need to get ALL these charges back, so explain to the bank that T-Mobile didn't take it out when thgey shoulkd have (gloss over the bit about the first payment needing to go through first). As a one off, they might waive it - if they stick their heels in, treat them with the same disrespect and demant repayment of all/any penalty charges levied previously. That'll teach 'em!

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  • 3 weeks later...

I have also just been sent a bill with this ridiculous (and unlawful) charge on it as my DD bounced last month. I haven't had a chance to have another look through the contract I signed with them yet, but I wondered whether I could terminate the contract on the grounds that it does not comply with UK law. If anyone has any ideas I would be grateful!

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No, you won't be able to repudiate your contract based on this alone. However, you can turn it to your advantage by writing to them and saying that you believe the fee charged is being used to 'fine' you, and this in itself can be challenged in the courts, as such, you call upon them to provide costings that the fee charged directly related to the rejection of their claim for payment. (You have paid them by other means, haven't you?). Explain that in view of their actions, you are unwilling to permit them to take funds from your account in the future, and the DDM is cancelled. (Make sure you tell you bank).

 

Also add in your letter you will arrange to pay their invoices on presentation directly via BACS (if you bank online this is a breeze) and ask for the account and sort number, along with any reference they require to be quoted with such payment. If they say there is an additional fee for not paying by DDM, say this fee will also be challenged, and to ensure it does not appear on your account. If the foregoing does not meet with their approval, you will agree to their closure of the account within the next 30 days with no penalties.

 

That should make them take you seriously!

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I think I would be inclined to pay these charges in this situation and then claim them back. The phone company would be likely to suspend your service if you didn't pay and you would then be in a position of waiting for them to sue you before you could take any action.

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No, you won't be able to repudiate your contract based on this alone. However, you can turn it to your advantage by writing to them and saying that you believe the fee charged is being used to 'fine' you, and this in itself can be challenged in the courts, as such, you call upon them to provide costings that the fee charged directly related to the rejection of their claim for payment. (You have paid them by other means, haven't you?). Explain that in view of their actions, you are unwilling to permit them to take funds from your account in the future, and the DDM is cancelled. (Make sure you tell you bank).

 

Also add in your letter you will arrange to pay their invoices on presentation directly via BACS (if you bank online this is a breeze) and ask for the account and sort number, along with any reference they require to be quoted with such payment. If they say there is an additional fee for not paying by DDM, say this fee will also be challenged, and to ensure it does not appear on your account. If the foregoing does not meet with their approval, you will agree to their closure of the account within the next 30 days with no penalties.

 

That should make them take you seriously!

 

Thanks Buzby, I got the same this morning £26.50 for canceling my DD (due to my dispute with my bank). I don't think so. I'll be taking your advice & writing that letter. I'm 6 months into an 18 month contract & I wouldn't mind a reason to end the contract - I'd rather pay as you go. It's actually my wife's phone but in my name. I only agreed to a contract so she could get a smart phone.

Capital One Success after Letter asking for charges back;)

Alliance & Leicester Success after threatening court action :p

Abbey Sent Court Bundle, waiting for court date....

T-mobile Called, sent letter & called again - Charges Dropped:)

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Okay, that was interesting. Decided to make a call 1st to try to solve this. 1st time got cut off after 6 mins waiting. 2nd time got through to a human. After Ususal recorded messages saying this call may be recorded etc. Told him I was recording this call for my reference. & asked him to explain the charges on my bill. He went away & came back saying that I had to ask him for permission to record the call & he was unwilling to continue!

Capital One Success after Letter asking for charges back;)

Alliance & Leicester Success after threatening court action :p

Abbey Sent Court Bundle, waiting for court date....

T-mobile Called, sent letter & called again - Charges Dropped:)

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I would ring them back ask the questions and don't bother to tell them that you're recording it.

 

...because in LAW you don't have to ask for permission to record "for your reference" - only if you intend to "share" the recording with a third party!

 

Obviously if this came to court, you would have to ask the Judge for permission to present a recording obtained in this way; but if it was relevant to the case, the court could theoretically deem themselves falling outside the definition of "a third party", and it's easily possible that they would allow it...

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here goes....

Capital One Success after Letter asking for charges back;)

Alliance & Leicester Success after threatening court action :p

Abbey Sent Court Bundle, waiting for court date....

T-mobile Called, sent letter & called again - Charges Dropped:)

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Absolutely. What they overlook is that whilst hteir machine is telling you that they're recording the call - there is nothing stopping you similarly making a standard statement that YOU are recording the call and it may be used..... etc etc. The fact they may not be listening at the time is their problem, as you advising them of the recording at the same time discharges you from further disclosure.

 

You'll find that your customer record may be annotated with an alert that says you're a troublemaker (in coded terms) so be prepared to be asked in future if you are. As for them refusing to deal with you - if they record the call and do not give you any chance to opt out, then they cannot reallt expect to have any right of veto if you choose to do the same thing!

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