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    • This is the dilemma I had then and still have it. The bit that stopped me was the post 2015 comments about them being enforceable now in most instances which I feel hasn’t been answered unless I am missing something. the bonus I guess is not all credit agreements now will be chasing me so less people chasing me down so to speak. this is the problem as there is conflicting messaging out there it is hard to plan a strategic way forward 
    • In 2017 my wife was given PIP and I finally, officially, became her carer. In 2019 she was reviewed and we were told it would be done by phone to make it easier for her as she has mobility issues and anxiety. The review was very simple, Has anything changed? No, ok, we'll stay as you are then. In 2022 a second review, this time by phone again but with an awkward given at the end for 5 years. Today, we got a new review letter (I know wait lists are bad, but I dont think the wait will take til 2027 for a decision). We're a bit confused because it's a letter, not a phone call as before. The form is just questions that ask "has anything changed" Now, since 2017, nothing has changed except we had our home adapted via disability grant. This was noted in the phone calls. So we should really write that nothing has changed in the last 2 years. The adaptations have been mentioned in both previous phone reviews, but not in writing so I guess we should bring it up. But we feel that they want us to explain everything as if it were a new claim again... And are worried if we miss something in the original claim or the phone calls she will risk losing part of the award (a 2 point swing could be really bad) It does just say "has anything changed?" But in dealing with ESA prior to getting PIP, answering the question asked "has your condition worsened or improved" at a review process with a simple "no, I'm still the same" somehow led to ESA ending and needing appeal. So just want a bit of guidance. How much detail is needed? Is minimal ok? Or should we be blunt with the fact nothing has changed, and bullet point the things she struggles with in each section?   I know the obvious thing is to just explain it all,but over 10 years the sheer amount of times the poor woman has had ESA or PIP stopped/refused just because something was missed out in their report, or they felt it meant a new claim should be made, or that they judged her healthy because we missed a tiny thing in our forms. During COVID it finally seemed like it was all just going to be smooth, especially with the phone reviews and the 5 year reward, but here we are. We just want to make sure we have the least chance to trip ourselves up, but making sure we have what is expected if you get me? I wish I still had a copy of the forms from 2017, because I could just verbatim copy them and add in about the adaptation, but (ironically) we lost our photocopies we kept of them when the house was being adapted
    • might of been better to have got them all defaulted 2yrs ago as we carefully explained before then you'd already be 1/3rd there and your current issue would not be one.    
    • No doubt the hotel will have security cameras on the floor you were staying to confirm or deny the allegation??   The only compensation you will probably get, which will be discretionary as a goodwill gesture, will be a credit voucher for the entire hotel group. Very much doubt anything more than that as you have not substantiated, the hotel committed the transgression 
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PLease help with Capitalfinanceone


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Hello

I nedd some help please with capital financeone.I have been on a payment plan with these scumbags for about 9 months now,I never miss a payment and am always on time.During these months they keep hassling me with calls etc which I have complained about and they stopped for a while.I was on line the other week looking at car finance and I applied for a loan and incendently got accepted.Yesterday I receieved my bank statement and I see that CFO withdrew 2 x payments totalling £300 roughly.I withdrew authorisation from all payday companies to ever take money from me again,and as you can imagine I am livid with anger.I emailed CFO last night and have just had a reply saying as you applied for finance on line,they have now cancelled my payment plan and phone calls etc will now start again and will not give me a refund!!Please help me tell them what to do?they have now made my financial situation even worse and I now have no money.I have also written to my bank as I requested along time ago that they remove ALL cpa's on my account but they authorised it and I am so angry!!!!!!!Please help me???

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Inform your bank that the authority is recinded in respect of them, continuous payment to cease, if you spoke to the bank before the transaction taken and informed them - get a refund, other I am sure will also comment!

 

As from April 1st 2013 the company has to stop taking payments after instructions from you, ant problem report them :mad2:to the ICO etc.

:mad2::-x:jaw::sad:
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Actually mike... THats covered in the payment services regulations 2009 Reg 55. It has been law for years, but the FSA has let the banks get away with it for a LONG time.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks for both your replies.I informed my bank about 9 months ago to cancal all CPA's on this account,and also withdrew my authority with CFO.Just because I applied for credit on line does that give cfo the right to cancel my payment plan and then take money from me again?They are not replying to my emails at all,I don't know where to go from here am really stuck.They say they won't refund me and that's it.I have written to my bank and hand delivered it today raising this problem so they have to give me a refund right?how do I now deal with CFO?

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How did they know you had applied for credit ?

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Have just heard from CFO,they said I made an application to them at 4.20 on the 1st March.....OMG what rubbish,I mean why would I??I was at work anyway which of course I can prove....this is unbelievable,I have heard everything now!what do I do?

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Have just heard from CFO,they said I made an application to them at 4.20 on the 1st March.....OMG what rubbish,I mean why would I??I was at work anyway which of course I can prove....this is unbelievable,I have heard everything now!what do I do?

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Simple. Demand your bank refund you and cite the law. If they don't then you'll need to issue w full complaint to the banks ceo and then lba and court action

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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How do I now deal with CFO,I have asked them to send me proof of the so called application I made with them,this is crazy these pdl companys never cease to amaze me!they r refusing point blank to refund me,what do I say to them?And sorry to be a bit dumb but what is an IBA?And what exactly to I cite to the bank?

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Please can someone tell me exactly what I need to say to my bank to make them cancel all Cpa's.....they r not having at all and because of this they r putting me more and more in debt!

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Just quote the payment regulations and tell them. If they dont listen, you need to force them to, by sending a full complaint direct to the CEO. If they still refuse, then issue a LBA then court action. Regarding putting you in debt, if you mean by the charges they are putting on your account, then the bank MUST remove all the charges and put the accoutn back to how it was.

 

If what they have done results in other creditors not getting paid, then you can claim compensation. My advice in the meantime would be to open a parachute account with another bank and get your money in there to safeguard it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Read through that thread, then send a FULL letter of complaint to the banks CEO. Send CFO a full complaint as well, and inform the OFT. I would also call actionfraud and see what their advisors say about it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for your advice.

 

Hello,does anybody have a name of who I should be writing to at CFO?Do they actually have any managers or anyone that you can contact ?

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Just email or call their general complaints number.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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