Jump to content


  • Tweets

  • Posts

    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Bus driver stops disabled scooter passenger boarding bus


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4042 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Stagecoach later apologised, confirmed there was no requirement for disabled

passengers to do “ramp training” and reimbursed her taxi fare.

 

Read more: http://www.thesun.co.uk/sol/homepage/features/4859900/council-jobsworths.html#ixzz2OdVqYwpc

 

 

Well as Stagecoach said there was no requirement for disabled passengers to ramp training, presumably the Bus driver was wrong !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

No, there is no requirement for a disabled passenger to have 'ramp training'. From that point (assuming the story is correct, remember this is the Sun we are talking about!), the driver is wrong. BUT the actual problem lies with the scooter.

 

When low floor/disabled access buses were introduced, all drivers (at West Midlands Travel anyway) had to have training on how to use the ramp and assist a disabled passenger. The training was for WHEELCHAIR users only. The bus is designed to carry wheelchairs, not scooters. There is only one permitted way that the wheelchair can be carried; facing backwards and against a long narrow bulkhead so the handles fit either side to prevent side to side movement. Also, the wheelchair brakes MUST be applied. So in effect, it is impossible for the wheelchair to move forwards if the bus were to brake suddenly. AFAIK scooters do not have brakes and cannot be positioned within the wheelchair space correctly.

 

ANSWER; Disabled scooters cannot be safely carried on a bus and as such, should not be allowed.

 

Link to post
Share on other sites

Aha.. many thanks SS

 

I seem to recall another such incident about 3 or 4 years ago. The Disabled scooter driver was actually banned from using the bus, period, because of not having brakes.. I will have a looksee later on.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Can the bus driver actually do this or is this technically discrimination as most disabled people do not have wheelchairs? It is not access for wheelchair users; it is access for disabled people, whatever they have that limits them. And push chair parents have taken advantage of this. You should see the size of some push chairs and double prams!

 

They take up the entire floor space! It is technically illegal to refuse outright access to public transport based on disability, but there is a safety issue here and there is a statement about reasonably practical. This means that if there is a safety issue then they can say no to access. A scooter! Some scooters can fold and go in the boot. If this is a national express bus then that is fine, they can load in the boot and passenger on the bus. If it is public transport this is not possible as they do not take luggage in boot space. They have limited space in any event.

 

I have to admit this is a new one on me and I would really love to know what happens if the disabled passenger made a formal complaint via a disabled tribunal or authority against the bus company. I also feel sorry for the driver and he or she is probably correct: safety of the other passengers is a problem here. I assume that the scooter does not have a break although actually they do: you have a key that turns them on and off and they can be immobilised safely! But what if they were not done correctly: they are quite large items and could cause some damage.

 

There have been a few incidents with scooters being driven into the path of someone and an accident happening and injuries were quite bad. I have used scooters in the centre of town and believe me as hired items they are not easy to use and get out of the way: I had to use the horn a number of times as people wander into your path and are not aware you are there.

 

There may be some issues here on the bus and safety would be one of them. The issue, however, is: is this legal, can you refuse access to disabled people in scooters? I would assume that the issue has not been looked at very closely as you would not get many people on scooters getting onto a bus: but I can certainly, even as a disabled customer, understand if a driver refused. I also have seen mums told to put the pram down as it takes up room for other people and you cannot get past to get off or a wheelchair user may get on and this is quite right as they have a choice: a wheelchair user does not and has priority on public transport. Those are the rules.

 

I have had pushchairs run over my feet to try and force me to move from the disabled seat on the bus and refused as I cannot stand and this was when there was enough room for the chair and me in the same space. I also had to ask a bus driver to help me up as a mother had hysterics as I was sitting where she wanted to put her huge pram. The driver got up and abused me! I told him if he wanted me to move then he needed to assist me and he soon shut up and told the mother to move instead or put the chair down.

 

It was only when a younger person moved from the ordinary disabled seat at the front that I was able to actually move in any case! No, I will not stand while a mother gets on and takes my disabled place with her tripple brat mobile.

 

To get back to the point I would actually move for a wheelchair: I would not move for a scooter either: there is no need for a scooter on a normal bus. A national express bus can put it into the boot in a special department: the local bus cannot.

 

Sorry, but even at the risk of having every other disabled person in the world attack me, law not withstanding, I believe the bus driver acted in the interest of safety, was being practical and he was thinking of the other passengers. The law may well say otherwise: I am not sure; but I feel the drive acted correctly and was not discriminating in any way.

Edited by citizenB
formatting
Link to post
Share on other sites

use the edit post and put some blank lines in...

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Bandit Queen raises an interesting point about pushchairs and buggies. It's obviously A difficult one for the poor old driver sometimes, but he is ultimately responsible for the safety of his passengers. PCV regs stipulate that the aisle MUST be kept clear while the bus is in service. As far as prams/pushchairs are concerned, if they impede into the aisle then they should either be folded or refused on board. But the reality is that most drivers will turn a blind eye and they will carry more than they should. I personally allowed 2 unfolded pushchairs on providing there was space in the 'buggy zone' to accommodate them. After that, any further passengers with pushchairs would have to fold them so they would fit into the luggage rack.

 

Problem is though is when you have your full compliment of pushchairs and then you come across a disabled person in a wheelchair! Then the driver theoretically should make the wheelchair space available by getting one of the two buggy passengers already on board to fold their buggy up to allow the wheelchair user onto the bus. Not so easy in practice, I can assure you!

 

Bandit Queen is correct in saying that you should not refuse to allow a disabled person to travel. But you can if it is not safe to do so, i.e. if they are in a scooter which cannot be carried in the same fashion as a wheelchair.

 

Link to post
Share on other sites

I remember a mobility scooter boarding a Metro train in Newcastle and going straight through the doors on the opposite side onto the track. Used to be CCTV of it available.

 

http://news.bbc.co.uk/1/hi/england/7582097.stm

 

Turning circle is too small on buses/trains. Could also impede evacuation of a vehicle.

 

I would go further and say that users of these scooters should be made to hold a license. They can be surprisingly fast and heavy, and if they ever hit someone whilst rushing about on the pavement, they could seriously hurt someone or damage property.

 

Some train companies issue permits to customers that allow them to travel with their scooter, but only if specific measurements are met, and the user can demonstrate a level of competency.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...